Jeff Dial
Jeff Dial at Big Star Cadillac
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Jeff Dial

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.8
170 Reviews
4.8

170 Reviews

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170 Reviews of Jeff Dial

June 01, 2024

Dealership Rating
Employee Rating

Everyone is very friendly and helpful! Always clean lobby and restrooms.Bobby explains everything and stays in touch on what’s going with your vehicle. More

by SHARONSWINDELL55
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Jun 03, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

May 20, 2024

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They did a great job servicing our Cadillac and the customer service is awesome. Great Job! More

by B_GALLEGOS1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 20, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

May 18, 2024

Dealership Rating
Employee Rating

I do not like this part it the survey that requires a specific number of words to get to the next page More

by WES17
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 20, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional experience. Sorry about the review requirements. It is Dealer Rater's way of reducing spam reviews.

May 18, 2024

Dealership Rating
Employee Rating

Jeffery was excellent and very courteous. He understood what I was trying to explain about the problem with my car. More

by BLCAVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

May 06, 2024

Dealership Rating
Employee Rating

Jeff always comes through. Keeps me informed and resolves all issues . Looks like the remodeling will make the waiting are top notch More

by E30M3BMW
Service Price Transparency
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Recommend Dealer
Yes
May 07, 2024

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

May 02, 2024

Dealership Rating
Employee Rating

They were times and professional. They provide transportation from dealership to home and back home again. More

by ABNERMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

May 03, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 30, 2024

Dealership Rating
Employee Rating

Once again, phenomenal staff, service, and experience. Thank you for such a high level of quality and assurance. More

by ldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 16, 2024

Dealership Rating
Employee Rating

I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a More

by Mpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark , zzKarah zzGonzales

Apr 16, 2024

Big Star Cadillac responded

Thank you for your review and kinds words regarding Karah. I would love to hear from you directly so that I might learn how we can earn a 5 star review on your next visit. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

April 08, 2024

Dealership Rating
Employee Rating

Jeff gives excellent customer service. I can rely on him to take care of my issues. More

by JGIERSPECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

March 31, 2024

Dealership Rating
Employee Rating

These guys were Great! I’m traveling from Arizona, needed an oil change, they took my car in and changed my oil immediately. Thank you, Thank you, Thank you! Christine Ca More

by HUMBRDLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Wood

Apr 01, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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