Dealership Experience
6 yrs, 7 mos
Specialties & Trainings
NADA DEALER ACADEMY GRADUATE N385
AUTOMOTIVE NEWS 40 UNDER 40 FOR 2023
58 Reviews
Write a Review58 Reviews of Jeff Defonseka
November 15, 2024
We had an excellent service experience at BMW of Bridgewater for a car scheduled service maintenance visit. Work has been done efficiently and professionally. Thank you our service advisor Jose and Bridgewater for a car scheduled service maintenance visit. Work has been done efficiently and professionally. Thank you our service advisor Jose and everyone in staff, who serviced our car. Inna Z ozr008@yahoo.com. More
Other Employees Tagged: Lori Trimarco , Jose Fernandez
October 24, 2024
Responsive; effective and flexible. Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appo Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appointment More
October 22, 2024
Provided great maintenance service while I waited. On time delivery, no issues and convenient customer waiting area. On time delivery, no issues and convenient customer waiting area. More
Other Employees Tagged: Lori Trimarco
October 21, 2024
*5/5 Stars* "Exceptional Service from Andrew at BMW of Bridgewater! I recently brought my car to BMW of Bridgewater for repairs, and Andrew took care of me like family. His professionalism, expe BMW of Bridgewater! I recently brought my car to BMW of Bridgewater for repairs, and Andrew took care of me like family. His professionalism, expertise, and dedication to customer satisfaction made the experience truly outstanding. *Standout qualities:* 1. Clear communication: Andrew explained the issues and repairs in detail. 2. Prompt service: My car was completed ahead of schedule. 3. Transparency: Andrew provided regular updates and kept me informed. 4. Attention to detail: He ensured everything was perfect before returning my vehicle. *What impressed me most:* Andrew's willingness to listen and address my concerns. He made sure I understood the repairs and provided guidance on maintaining my vehicle. *Recommendation:* If you need reliable, trustworthy, and expert service, look no further than Andrew at BMW of Bridgewater. He's the best! *Rating Breakdown:* - Service Experience: 5/5 - Communication: 5/5 - Expertise: 5/5 - Timeliness: 5/5 - Overall Experience: 5/5 *Will I return?* Absolutely! Andrew has earned my loyalty. *Will I recommend always ask for Andrew More
Other Employees Tagged: Andrew
October 19, 2024
Best BMW dealership in New Jersey! Service department is first class! Great job! Way better than freehold! Service department is first class! Great job! Way better than freehold! More
Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Apgar, Chris Rokosny, Heather Gawel
July 26, 2024
The dealer is super friendly, and make every efforts to provide loaner while the vehicle Is in service provide loaner while the vehicle Is in service More
Other Employees Tagged: Lori Trimarco
June 27, 2024
This dealership is so friendly and courteous, and gives great service. I had my 7 series serviced there today and as usual they treated me like family. Very impressed how the staff remembers my name and ar great service. I had my 7 series serviced there today and as usual they treated me like family. Very impressed how the staff remembers my name and are so polite when addressing concerns. The service manager (Jeff) always goes out of his way to make sure everything is completed in a timely fashion as I often wait during service appointments. Great customer care and I highly recommend them for sales and service. We have purchased two new cars from this dealership and will continue to do business with them. More
Other Employees Tagged: Victor Palumbo
June 19, 2024
Windshield replaced, easy to get an appointment and the repair was done perfectly, no complaints repair was done perfectly, no complaints More
Other Employees Tagged: Lori Trimarco, Joel Curran
April 29, 2024
Prompt and professional service. Very knowledgeable end accommodating. Customer service is very good. Would use again. Very knowledgeable end accommodating. Customer service is very good. Would use again. More
Other Employees Tagged: Lori Trimarco