Jeff Defonseka
Jeff Defonseka at BMW of Bridgewater

Jeff Defonseka | Page 2

Service Manager

BMW of Bridgewater

655 U.S. 202
Bridgewater, NJ 08807

Contact Me
4.9
63 Reviews

Dealership Experience

8 yrs

Specialties & Trainings

NADA DEALER ACADEMY GRADUATE N385

AUTOMOTIVE NEWS 40 UNDER 40 FOR 2023

4.9

63 Reviews

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63 Reviews of Jeff Defonseka

October 19, 2024

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Employee Rating

Best BMW dealership in New Jersey! Service department is first class! Great job! Way better than freehold! More

by Tdelfinopoulos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2024

BMW of Bridgewater responded

Tdelfinopoulos, we're delighted to hear you had a fantastic experience with our service department at BMW of Bridgewater! Thank you for choosing us and sharing your feedback.

July 26, 2024

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The dealer is super friendly, and make every efforts to provide loaner while the vehicle Is in service More

by jkumart
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Jul 26, 2024

BMW of Bridgewater responded

We're glad to hear you had a positive experience with our friendly team at BMW of Bridgewater. Thanks for the review!

June 27, 2024

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This dealership is so friendly and courteous, and gives great service. I had my 7 series serviced there today and as usual they treated me like family. Very impressed how the staff remembers my name and ar More

by Wrightstuff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Victor Palumbo

Jun 28, 2024

BMW of Bridgewater responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Bridgewater consistently provides friendly and courteous service. Jeff and the rest of our staff appreciate your kind words, and we look forward to continuing to serve you in the future!

June 19, 2024

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Windshield replaced, easy to get an appointment and the repair was done perfectly, no complaints More

by Jay
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco, Joel Curran

Jun 21, 2024

BMW of Bridgewater responded

It makes us so happy to see positive reviews, Jay. Thank you from all of us at BMW of Bridgewater!

April 29, 2024

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Prompt and professional service. Very knowledgeable end accommodating. Customer service is very good. Would use again. More

by FriedSpy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Apr 29, 2024

BMW of Bridgewater responded

We're delighted to know you had a positive experience with our team at BMW of Bridgewater. We strive for prompt, professional service and we're glad it showed! Looking forward to assisting you again in the future.

April 13, 2024

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Thanks they are good realy good thanks you Bridgewater team I have good service this time thanks More

by ruthparker076
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Apr 15, 2024

BMW of Bridgewater responded

We're glad to know you had a great experience with our team at BMW of Bridgewater! Your positive feedback is much appreciated. Safe travels!

February 22, 2024

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Darrell was great. Simple, easy, professional, and great communication. My car was in and out in a day. 100% recommend! More

by djones71
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco , Darrell

Feb 22, 2024

BMW of Bridgewater responded

We're glad to know that Darrell and our team at BMW of Bridgewater provided you with a seamless experience! Thanks for recommending us—we appreciate your support.

January 13, 2024

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Great experience, from Lori when I made an appointment, to the service advisor and the valet team. Car delivered on time and service competed. More

by Dcampeas18
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Jan 15, 2024

BMW of Bridgewater responded

We're glad to know your experience with our team at BMW of Bridgewater was a great one! Thank you for sharing your 5 stars with us - drive safely!

December 24, 2023

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Good service but very slow. Drop my car off at 7:30. Didn’t get it back till 6 o’clock. That night service is free because it was under warranty but they charge $86 for wipers. More

by donrailings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Dec 26, 2023

BMW of Bridgewater responded

Thanks for your feedback and patience during your recent visit to BMW of Bridgewater. We're glad Darrell provided great service, and once again apologize if the wait time was longer than expected. Your comments about pricing have been noted as well - thank you for bringing this to our attention. If you'd like to discuss any of these concerns in greater detail, we invite you to reach out!

Dec 26, 2023

donrailings responded

No thank you we love the place tho and the the people there are awesome

November 21, 2023

Dealership Rating
Employee Rating

I had my bmw battery replaced and oil changed after a long trip. Andrew took a very good care of my car, tire was aired and car was cleaned. I did not use the loaner car this time. Jose, a college mar More

by Great Service from BMW, Bridgewater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2023

BMW of Bridgewater responded

We're delighted to know that our team at BMW of Bridgewater took such good care of you and your car. It's great to see how much you appreciated the extra touches like a clean car, air in the tires, and even a ride! We'll make sure to pass on your kind words to Andrew, Jose, Lorrie, and Chris. Thanks for choosing us - we'll be here when you need us next time!

Nov 21, 2023

Great Service from BMW, Bridgewater responded

Thanks Andrew as always for the quality service!!!

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