Jeff Brown
Jeff Brown at Mike Castrucci Ford of Alexandria
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Jeff Brown

Finance Manager

Mike Castrucci Ford of Alexandria

7400 Alexandria Pike
Alexandria, KY 41001

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4.6
82 Reviews

Dealership Experience

8 yrs, 11 mos

4.6

82 Reviews

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82 Reviews of Jeff Brown

January 04, 2025

Dealership Rating
Employee Rating

Great people who provided great support through the buying process. Ty hey make buying a new car a pleasurable experience. More

by Rmason5678
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dalton Youtsey

December 26, 2024

Dealership Rating
Employee Rating

Great friendly service! Listened to what I wanted and made it happen quickly for me. I was in and out and thoroughly enjoyed the experience. More

by Robpfiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodney

October 25, 2024

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Employee Rating

They would not work with the price of my trade in and gave me way less, when I went to sign the paperwork. More

by Bjswildcatz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bill Gramann

October 23, 2024

Dealership Rating
Employee Rating

Roger was very easy to communicate with and accommodating of our travel time and needs vs. dealer normal timeline. He made the overall deal making /haggling process simple and got us sorted past their normal More

by Fred
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roger Lyons, Tom Sparrow

October 20, 2024

Dealership Rating
Employee Rating

I had a great experience when buying my new Ford Bronco Sport. I worked with Rodney. He was very helpful and kind. He showed me several options and made the buying process easy. I also worked with Jeff More

by Mlvezina
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodney

October 08, 2024

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Employee Rating

Kenton Shoemaker and the entire staff went above and beyond in assisting me in purchasing a used vehicle. Kenton also made sure was satisfied with the vehicle. I highly recommend Mike Castrucci Ford Lin More

by psosei
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenton Shoemaker

March 23, 2024

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Employee Rating

Was low balled on trade in for the f150 with 1950 miles. Over charged for f150. More

by Mcbride91965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 27, 2024

Mike Castrucci Ford of Alexandria responded

On behalf of our dealership, we sincerely thank you for taking the time to write about your experience. We are very sorry to read about your concerns. Please know that your business is not taken for granted. We greatly appreciate the opportunity to serve you. We have passed your feedback along to our Management Team w so we may attempt to resolve these issues.

Mar 27, 2024

Mcbride91965 responded

And How does your dealership plan on possibility resolving this problem with low balling me on my trade in! I bought a 2023 ford escape from your dealership 6 months ago for $33.000, and after multiple electrical issues with the escspe with 6800miles. You give me $22.000 and charge me $26.500 for a f150 i buy from you all! So if you dont plan on giving me a fair dollar amount on my trade in back. Then you cant help me! You've made your last penny from me!

February 20, 2024

Dealership Rating
Employee Rating

Excellent experience. Great staff, and they put me into a beautiful truck at a great price. More

by Bschunk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Mike Castrucci Ford of Alexandria responded

Thank you for your wonderful feedback! We’re always happy to assist you.

July 08, 2023

Dealership Rating
Employee Rating

Viewed vehicles thru their website. Was contacted the following day. The car we wanted to see was ready when we arrived. Everything was done that day.The entire process was stressless. More

by macdaddy4x3
Recommend Dealer
Yes

Other Employees Tagged: Tina Ruebusch

Jul 10, 2023

Mike Castrucci Ford of Alexandria responded

We really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

July 04, 2023

Dealership Rating
Employee Rating

I recently went to look at getting a used truck. I met Andrew Wilburn who showed me a few trucks he had and I found the truck I’ve been looking for. I got a great price for my trade as well. Then I More

by Adam Happer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Wilburn

Jul 05, 2023

Mike Castrucci Ford of Alexandria responded

Hi, Adam, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

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