Russell Holloway

I submitted an interest online for a Ford F-150 truck listed online. I received a message to contact Russell I called him and inquired if the vehicle was still available. He said “Yes”, I told him I woul listed online. I received a message to contact Russell I called him and inquired if the vehicle was still available. He said “Yes”, I told him I would be out to the dealership today. My husband and I arrive and ask for him, the vehicle is still there and we are looking at it. I introduce myself to Russell and tell him we are interested in the Ford. He tells us to hold on a minute until he finish up with a customer. While we are waiting another couple who are Caucasian walk up to the truck and start looking. He comes out of the office and says looks like they are looking at the same vehicle. Another Caucasian female sales person comes out and gives them the key and we say we were here looking first. She says “they have an appointment” she gives them the key and then Russell says you can drive it when they come back . I told him you did not offer me an appointment when I called you this morning. The couple return we are still there Russell then says there is another Ford truck he goes to get it and it is $2500 more. I told him”no thanks”. If this is the way they handle customers “I refuse to give them my business.” He had no interest in selling or being apologetic. He let a Caucasian customer that came after us get serviced before us. By the way we are Black. I will be posting on Social Media about my experience with this dealership. More

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I have purchased more than a few new vehicles from this dealer. Always a good sales and service experience. dealer. Always a good sales and service experience. More

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Best dealership in Kentucky very friendly they put you in what you want not what they want it's hard to find a dealership like mike castrucci. Go see Russell he will help you get a new car with no worries. T what you want not what they want it's hard to find a dealership like mike castrucci. Go see Russell he will help you get a new car with no worries. Thank you for all you do More

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We have bought 7 vehicles from Russell . Whether it’s for my business or personal he always has treated us like family !! Thank you Russell for all of your hard work throughout the years !!! Whether it’s for my business or personal he always has treated us like family !! Thank you Russell for all of your hard work throughout the years !!!! More

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I brought my 2018 Ford fiesta to service. I have 100,000 mile warranty or seven years whichever comes first. Transmission was diagnosed as needs replaced. I have $100 deductible but now they I have 100,000 mile warranty or seven years whichever comes first. Transmission was diagnosed as needs replaced. I have $100 deductible but now they are saying they have to tear the transmission apart to find out why it failed, and if they think it was my fault, I Have to give them over $1000 for them to put it back together, which is a matter of opinion . My warranty papers does not state anything like that. why would I want to damage my own car and not have nothing to drive. I hope Ford dealership makes the right decision and honor my warranty More

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Everything went very smoothly, and sales people were very professional. This was the second vehicle I have bought here , and plan to again. professional. This was the second vehicle I have bought here , and plan to again. More

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Shady GM and FM. Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, I attempted to get the key. Then all of a sudden I get my phone blow up, stating, “ I stole the vehicle” they even called the Army like I did something wrong. Unconscious bias, racist, and prejudice, would accurately depict the managerial team. More

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Great customer service! ! Bought a used car and traded in a car in under 2 hours! ! Bought a used car and traded in a car in under 2 hours! More

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I had an amazing experience at Mike Castrucci Ford and Lincoln in Alexandria. I bought my dream car with the help of one of the most amazing salesmen I have ever worked with. Tha k you Russell!! And thank Lincoln in Alexandria. I bought my dream car with the help of one of the most amazing salesmen I have ever worked with. Tha k you Russell!! And thank you Mike Castrucci!! More

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Andrew and Jeremy are the best the whole staff made me feel like I was apart of the team I would send everyone I know to them great job guys you all rock thank you for all you have done for me feel like I was apart of the team I would send everyone I know to them great job guys you all rock thank you for all you have done for me More

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