Jay Rosen | Page 34

Great experience, fast and thorough service and friendly customer oriented folks to deal with. Will be back for service and other work as and when needed. Blake Anderson customer oriented folks to deal with. Will be back for service and other work as and when needed. Blake Anderson More

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Outstanding customer service!!! Everyone was friendly and very helpful. I was in for a regular maintenance and the service was quick and accomadating. I had my 4 yr old son with me and we were in and out in very helpful. I was in for a regular maintenance and the service was quick and accomadating. I had my 4 yr old son with me and we were in and out in less than an hour More

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both cars were in for service this week great job by both cars were in for service this week great job by Bill and Bob patricia supplied moral support you guys are on the top of your game an outst both cars were in for service this week great job by Bill and Bob patricia supplied moral support you guys are on the top of your game an outstanding service experience AAA More

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Relationship management seems to be a priority at Prestige. They do what they undertake to do and always with courtesy and a smile. I have experienced their interactions with other clients as well an Prestige. They do what they undertake to do and always with courtesy and a smile. I have experienced their interactions with other clients as well and feel completely comfortable saying they provide the same level of service at all times to everyone. Quite exceptional in the industry they serve. More

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Patricia and Lindsey are phenomenal; in no small part for they tolerate me and put up with all my individual quirks. on a different note, the labor rates seem to be completely out of control. I drive a l they tolerate me and put up with all my individual quirks. on a different note, the labor rates seem to be completely out of control. I drive a lot and must say the service charges are adding up these days. More

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I can't say enough about the experience I get each and every time I am at Prestige. Every person there is amazing - from the service technicians to the customer service people to even the service manager every time I am at Prestige. Every person there is amazing - from the service technicians to the customer service people to even the service manager. It is also great they always remember you and you even get a greeting from the owner Matthew most times! More

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I brought my car in to replace a flat tire. As this is the second time it happened, we inspected the affected tire to make sure there were no scratches simlar to the one we found last time. To our dismay the second time it happened, we inspected the affected tire to make sure there were no scratches simlar to the one we found last time. To our dismay there were scratches that appeared to be made from a machine as it was the same consistent pattern. We brought this to Patricia's attention, and subsequentally the service manager. They were very helpful in making things right. We booked another service to have the tire specialist "clean it up." More

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To Whom It May Concern, My name is John Schuster and To Whom It May Concern, My name is John Schuster and my wife and I are long time customers of Prestige Volvo. I would like to sincerely thank To Whom It May Concern, My name is John Schuster and my wife and I are long time customers of Prestige Volvo. I would like to sincerely thank and commend Jay Rosen along with his entire staff for all they do, in particular how Jay and his team went above and beyond on October 20, 2011. My wife and I welcomed a beautiful baby girl, Avery, into the world on October 16, 2011. Prior to my wife's delivery she was home, subjected to strict rest and was not allowed to drive. Accidentally, she had left her hatch on her 2011 XC90 cracked open. Unfortunately, this caused the car's battery to lose all power. On October 20, 2011, one of the most important days of our lives, I went into the XC 90 in route to bring my wife and child home from the hospital. I went into pure panic mode, when I realized the car was dead. As it was, I hardly slept that night with the pure excitement of my family coming home. My first reaction was to call roadside service, who said the soonest someone could be there was 3 to 4 hours. I then thought, let me call Jay Rosen at Prestige. I live in Roseland NJ, which is 15 minutes from Prestige Volvo. When I spoke to Jay and explained the situation, he replied without hesitation, we're on our way...no further questions asked. Jay had a technician dispatched immediately, who arrived in 16 minutes from when Jay and I hung up. This saved the day! Without Jay Rosen and his teams help that day, the most exciting day of our lives could have turned into the most stressful one, full of obstacles. I commend Jay Rosen and his entire staff for treating people like family instead of customers. It is because of Jay and his team that my wife and I will always remain grateful and a customer of Prestige Volvo in East Hanover NJ. Jay, simply said, KUDOS OUT TO YOU AND YOUR TEAM!! Sincerely, John, Kelly, Bailey & New Baby Avery! 4 White Oak Road Roseland NJ 07068 More

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Excellent Volvo dealership. I have used this dealership to buy and service my cars. I have never found them to be wanting. I can recommend this agency without reservation. to buy and service my cars. I have never found them to be wanting. I can recommend this agency without reservation. More

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My wife and I bought two cars (XC90 and S60) at this dealership in March 2004. By now, both cars have over 100,000 miles and, having followed the recommended service schedule, we've been problem free du dealership in March 2004. By now, both cars have over 100,000 miles and, having followed the recommended service schedule, we've been problem free during all these years. The service team is friendly, accommodating and receptive to suggestions. At the same time, their recommendations have always proven to be accurate. Above all, they are very professional. The scheduling process is easy and the car is ready when promised. I haven't met the mechanics, but their job is just superb because the cars run like new and, unfortunately for me, they are not any more. I would recommend this Service Department to anybody looking for first class service, not just for their cars but for themselves. More

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