Jay Rosen | Page 35

To Whom It May Concern, My name is John Schuster and To Whom It May Concern, My name is John Schuster and my wife and I are long time customers of Prestige Volvo. I would like to sincerely thank To Whom It May Concern, My name is John Schuster and my wife and I are long time customers of Prestige Volvo. I would like to sincerely thank and commend Jay Rosen along with his entire staff for all they do, in particular how Jay and his team went above and beyond on October 20, 2011. My wife and I welcomed a beautiful baby girl, Avery, into the world on October 16, 2011. Prior to my wife's delivery she was home, subjected to strict rest and was not allowed to drive. Accidentally, she had left her hatch on her 2011 XC90 cracked open. Unfortunately, this caused the car's battery to lose all power. On October 20, 2011, one of the most important days of our lives, I went into the XC 90 in route to bring my wife and child home from the hospital. I went into pure panic mode, when I realized the car was dead. As it was, I hardly slept that night with the pure excitement of my family coming home. My first reaction was to call roadside service, who said the soonest someone could be there was 3 to 4 hours. I then thought, let me call Jay Rosen at Prestige. I live in Roseland NJ, which is 15 minutes from Prestige Volvo. When I spoke to Jay and explained the situation, he replied without hesitation, we're on our way...no further questions asked. Jay had a technician dispatched immediately, who arrived in 16 minutes from when Jay and I hung up. This saved the day! Without Jay Rosen and his teams help that day, the most exciting day of our lives could have turned into the most stressful one, full of obstacles. I commend Jay Rosen and his entire staff for treating people like family instead of customers. It is because of Jay and his team that my wife and I will always remain grateful and a customer of Prestige Volvo in East Hanover NJ. Jay, simply said, KUDOS OUT TO YOU AND YOUR TEAM!! Sincerely, John, Kelly, Bailey & New Baby Avery! 4 White Oak Road Roseland NJ 07068 More

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Excellent Volvo dealership. I have used this dealership to buy and service my cars. I have never found them to be wanting. I can recommend this agency without reservation. to buy and service my cars. I have never found them to be wanting. I can recommend this agency without reservation. More

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My wife and I bought two cars (XC90 and S60) at this dealership in March 2004. By now, both cars have over 100,000 miles and, having followed the recommended service schedule, we've been problem free du dealership in March 2004. By now, both cars have over 100,000 miles and, having followed the recommended service schedule, we've been problem free during all these years. The service team is friendly, accommodating and receptive to suggestions. At the same time, their recommendations have always proven to be accurate. Above all, they are very professional. The scheduling process is easy and the car is ready when promised. I haven't met the mechanics, but their job is just superb because the cars run like new and, unfortunately for me, they are not any more. I would recommend this Service Department to anybody looking for first class service, not just for their cars but for themselves. More

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My 2004 Volvo S60-R did not pass the annual NY State inspection because of several issues with the car. I made an appointment with Prestige Volvo so that I could get the issues corrected. When I arrived inspection because of several issues with the car. I made an appointment with Prestige Volvo so that I could get the issues corrected. When I arrived, I received very prompt and courteous service. Everyone I met at Prestige was very professional. I was also able to watch TV and use free wireless internet while I was in the waiting room waiting for my car to be finished. Needless to say, after the mechanics at Prestige worked on my car, it was able to pass the New York State inspection without a problem. Matt Haiken and Jay Rosen were a pleasure to work with. I look forward to working with Prestige in the future. More

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This review is a couple years late, but I felt that I should put up my praise for this dealership. We used to own a 2000 Volvo S80, and Prestige was the go to place whenever an issue arose. The waiting should put up my praise for this dealership. We used to own a 2000 Volvo S80, and Prestige was the go to place whenever an issue arose. The waiting area is very clean and comfortable, the service department was very friendly and informative, and the quality of their repairs is superb. On only one occasion did a repair not fix the problem, but they stand by their work and when we brought it back, it was properly repaired for free. The only thing is that the price can get a little pricey, but that's to be expected for a Volvo. It was our first upscale car, with all our other cars mostly being cheap American sedans, that were cheaper to fix but were far less luxurious and had much less build quality. Despite some repairs being quite costly, I never felt like I was swindled for more money; I always felt that the repairs were fair and necessary for a safer ride. The suggested repairs were always ones that were needed and important, showing that they care about our safety, and not money. I've never purchased a Volvo from here, so I can only comment on the service department, but I truly appreciated their dedication to quality and caring work. If I were to purchase another Volvo and live in the same area (I recently moved out of state) then there is no doubt as to where I would go for all my automotive needs. Prestige Volvo of East Hanover! More

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I am a returning customer to this dealer purely because of the helpful, quick, and kind customer service I have received for my Volvo C30. For example, my navigation was not turning up, however I could hea of the helpful, quick, and kind customer service I have received for my Volvo C30. For example, my navigation was not turning up, however I could hear that it had turned on, they were able to pop it up with a credit card and oil the rotaters but on top of that a new screen was ordered, under warranty, to prevent this problem from happening again. Another example, I brought my car in last Tuesday to have an estimate written up for some damage and the insurance adjuster spoke highly of the Service Manager, Jay Rosen. From doing business together the process went quick and smoothly, my car parts had been ordered and fixed in less than a week, all according to the estimated price. For new business or body repair, I would highly recommend using East Hanover, Prestige Volvo for great service and a friendly atmosphere. More

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Friendly and great service. My expirence dealing with both sales and service makes it easy to purchase my fourth car with this same dealership. I highly recommend Paul my sales rep and the owner Matt. both sales and service makes it easy to purchase my fourth car with this same dealership. I highly recommend Paul my sales rep and the owner Matt. More

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Jay Rosen service manager is one of the best! I have had the pleasure of dealing with Jay for the past year and a half after purchasing my first new Volvo car.We first met under some unpleasant circumstance the pleasure of dealing with Jay for the past year and a half after purchasing my first new Volvo car.We first met under some unpleasant circumstances with a window issue.He fully resolved the issue to my satisfaction and went above and beyond to do so.He is a man whos actions speeker louder than words, and always has you walk away satisfied. His service department is a pleasure to visit. All the service advisors act in a professional friendly manner.Even when calling to schedule an appointment the girls couldn't be any nicer.Kudos to the entire depatment and keep up the good work prestige!!! Debbie G. More

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This morning I got the general manager of Prestige Volvo's follow-up email. Long story short, I had some problems with my brand new XC60 and got very disappointed with Volvo. So I contacted Volvo. T Volvo's follow-up email. Long story short, I had some problems with my brand new XC60 and got very disappointed with Volvo. So I contacted Volvo. The next day, the rep from Volvo called me. But to my surprise, the general manager of my dealer also contacted me. And actually, he and his team acted as the best middlemen I've ever seen. You know, it is always nice to have some people you can trust and count on when you get into trouble. Finally, you bet, this dealership became my favorite and most trust one. One of my friend even asked me to go to the dealer with him and immediately bought a XC90 in an hour. I believe it is not only because I recommended this dealer to my friends but also because they really are doing an excellent business. So, when I replied to his email, I decided to post the original one to the Dealerrater because I want to share my true experience and feeling about the dealer with more friends. The following is the original... Good morning Matt, I am so glad to receive your follow-up email! So far, everything is going well with the new car. Although I got a little pity, ha-ha, yet I can understand it when I put my feet into Volvo's shoes, and I can feel that Volvo did try to do something to show her care about customers. Anyway, it is a well done! And a new page just came. I really hope it is a good one! Most importantly, during this issue, I got a chance to know your dealership more. I feel lucky that I decided to choose your dealership at the very beginning. You and your people didn't let me down! Your dealership is really the best!! Please bring my sincere thanks and greetings to Jay and John (with Volvo). With your parties' true efforts, this nice page was made. And also I should congratulate you that you have so many nice people around you, such like Paul, Pat, Mark, Marylin, Joanna, Bob, David and so many others that I don't know their names, such like the gentleman who picked me up with Jay when I ran into the trouble, but they gave me the warmest hand and smile. Thanks again and best wishes to your business! More

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By far, this was the BEST major purchase (including non-car) event we have ever experienced! Everyone associated with this dealership treated us royally! No question went unanswered. And, any question non-car) event we have ever experienced! Everyone associated with this dealership treated us royally! No question went unanswered. And, any question was answered patiently, professionally and knowledgably, giving us complete confidence in this new car purchase. I feel we have made new long term friends at Prestige Volvo. We would recommend this dealership without hesitation to anyone interested in purchasing a Volvo. Thank you for a wonderful experience. The Coopers More

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