Jay Rosen | Page 20

Always there to help. Jay Rosen and his team are always there to help. They truly care about their customers. I had an emergency repair at 5:15 on a Friday afternoon and Jay Rosen and his team are always there to help. They truly care about their customers. I had an emergency repair at 5:15 on a Friday afternoon and Jay offered to look at the car right away. This dealership has made a lifelong customer out of me. More

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Jay Rosen is the consummate professional. Jay's years of experience at Volvo and his impressive people skills make him a major asset of prestige. A car can be repaired almost anywhere. Most im Jay's years of experience at Volvo and his impressive people skills make him a major asset of prestige. A car can be repaired almost anywhere. Most important is the interaction with the customer and their experience. Rarely do you get a manager with the knowledge and ability to effectively communicate with a customer. You have that in jay Rosen Bravo Prestige!! More

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Par excellence. Jay Rosen and his team have provided top notch service for many years for my cars. He personally made certain cars and family were safe. And he and Jay Rosen and his team have provided top notch service for many years for my cars. He personally made certain cars and family were safe. And he and his staff bent over backwards to be accommodating. The level of trust I have with this outfit is priceless. I recently relocated, but continue my relationship with the dealership, particularly service. I was in the area last week and was able to come by to have a concern checked out immediately, and expertly. This group should be training others as to "how it is done". I consider myself fortunate to be a longtime client. Well done! More

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Exceptional care on demand I called Jay with only a few minutes left before closing because I needed a new tire. Another volvo dealership told me i was out of luck and scheduled I called Jay with only a few minutes left before closing because I needed a new tire. Another volvo dealership told me i was out of luck and scheduled me an appointment 2 days later. Jay IMMEDIATELY took me in and had the tire switched out in minutes. The speed and excellence of service made my day. More

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I will never leave you hanging! As we were about to leave for a beach vacation early morning last week we woke up to a check engine light on. Jay fit us in right away, truly caring t As we were about to leave for a beach vacation early morning last week we woke up to a check engine light on. Jay fit us in right away, truly caring that he didn't want our family on the road without the car being checked out. Half an hour later we had new spark plugs and hit the parkway. Jay is personable, empathetic and has a sense of urgency. It's no wonder he has 30 years service experience because he is such a quality person! Thank you so much, Jay! More

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Service I had a problem with my 2015 Volvo- Called the service manager and made a prompt appointment when I dropped the car off he was there to discuss with I had a problem with my 2015 Volvo- Called the service manager and made a prompt appointment when I dropped the car off he was there to discuss with me and handed me his business card which included his cell phone- the problem was taken care of quickly and dropped off at my place of work - there was a follow up call made by the Service manager that day as well as the following day to see how everything was - overall great experience and Service by Jay Rosen More

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above and beyond I purchased a beautiful 2010 Volvo s80 back in March..Tod was our salesman. I had delayed a second car purchase for months..I despised dealing with ca I purchased a beautiful 2010 Volvo s80 back in March..Tod was our salesman. I had delayed a second car purchase for months..I despised dealing with car dealers. The experience I had with Tod at Prestige was so unlike any dealership I had ever encountered. No pressure and highly relaxed. A pleasant experience from start to finish. A month later there was an issue with the car and I called and spoke to Jay Rosen, who was the service manager..He tried to talk me through troubleshooting , but nothing seemed to resolve it. Since I live over an hour away, I was not thrilled to drive back. Jay was nice enough to come meet me on a Saturday on his way down while golfing. He explained the problem to my husband and it was resolved. While there, Jay noticed another sound and suggested we bring it up to have it looked at. I brought it back to Prestige where they addresses the problem, a quite expensive part, at no charge. I must say this was a very pleasant car buying experience unlike any other. I have Red Bank Volvo 15 minutes away from me, I would chose the 1 hour ride to Prestige anyday. More

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Excellent I leased my S90 from prestige. The entire process was easy and pleasurable. More importantly, MY car needed a software update, and I contacted my loca I leased my S90 from prestige. The entire process was easy and pleasurable. More importantly, MY car needed a software update, and I contacted my local dealer who told me they don't have an appointment for a week and a half! Jay at Prestige said to bring it in right away and he'll take care of it. As soon as I got there, Jay hooked up my car, updated my software, and even gave me a wash. He is such an easy, and great person to deal with. Don't take my word for it check them out yourself! More

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Auto Body Service The car was fixed within the expected time frame. The Service Director, Jay Rosen explained the issues and process clearly and was extremely professio The car was fixed within the expected time frame. The Service Director, Jay Rosen explained the issues and process clearly and was extremely professional and helpful. The entire process was smooth and the work was completed as stated. More

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Knowledge and Patience Best car buying experience I have ever had. In and out of the showroom in about 3 hours. Tina is handled all aspects of the sale extremely well. She Best car buying experience I have ever had. In and out of the showroom in about 3 hours. Tina is handled all aspects of the sale extremely well. She had full knowledge of the car she was selling and took the time to explain all the features of the S60. Extremely patient. Have no problem with recommending Prestige Volvo to family and friends. More

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