Jay Jaber
Jay Jaber at Volkswagen of Downtown Chicago
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Jay Jaber

General Sales Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
14 Reviews
4.4

14 Reviews

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14 Reviews of Jay Jaber

April 01, 2025

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Employee Rating

Great team here! This is my 5th car from this dealership, so I consider myself experienced with this dealership. They always meet me where I’m at and handle the discu More

by RAWIYA_SHARIF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg

Apr 01, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 28, 2025

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Employee Rating

Ahad made my car shopping really easier, came in for a Pre-owned Tiguan but drove with a brand new Tiguan with the deal i was looking for More

by Khanhtienviet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Ahad Aamer

Mar 28, 2025

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

March 25, 2025

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Refused to make repairs claiming they did not have the parts. Then tried to sell an extended warranty. Very difficult to deal with. More

by CROUCHJEREMIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Julian Perez

Mar 26, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

March 14, 2025

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Jay was great and helped us get a great deal, very kind and helpful. Thanks! More

by JettaFan!
Recommend Dealer
Yes
Mar 14, 2025

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience! We're glad to hear Jay helped you find a great deal. We appreciate your kind words and look forward to assisting you again in the future!

March 05, 2025

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Employee Rating

VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department More

by FordF150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2025

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

March 04, 2025

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Employee Rating

They tried to fix my car 5 times and my car is still not fixed More

by NALLAH10
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Mar 04, 2025

Volkswagen of Downtown Chicago responded

Ndea, we have done absolutely everything for you including towing your car here from Orland Park VW at no charge because they were too busy to work on your car. We have provided loaners free of charge and you even refused to put gas back in the car. We have dropped everything to do everything for you. Everything you have asked, we say yes. You are even having us work on getting you reimbursed a payment from VW Credit. We are doing EVERYTHING to help you out and that is all we ever have done. This is completely unfair

February 22, 2025

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Employee Rating

The dealership was very easy to deal with and provided a fair deal. Overall experience was great. More

by JOHN.MARSHALL0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 23, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 23, 2024

Dealership Rating
Employee Rating

Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

by Penelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House, Grant Bode

Dec 23, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Penelope. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

October 30, 2024

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Employee Rating

Best experience so far. Been to multiple dealerships. Come shop here highly recommended. Work with Jay More

by Saul Hernadez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review, Saul. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

August 15, 2024

Dealership Rating
Employee Rating

This was the best experience i’ve ever had purchasing a vehicle! Jay really made me feel important, not just another sale. Friendly environment, I will definitely be bringing my business back to Jay at VW. More

by samabdelhadi94
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 16, 2024

Volkswagen of Downtown Chicago responded

We are so glad that Jay had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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