Jay Helbert
Jay Helbert at Town East Ford
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Jay Helbert

Fixed Ops Director

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

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4.4
8 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

33 yrs, 2 mos

Languages Spoken

English English

German German

4.4

8 Reviews

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8 Reviews of Jay Helbert

September 01, 2024

Dealership Rating
Employee Rating

Exceptional service! This service team is by far the best I’ve encountered! Terri Scott and Trey were amazing and ensured my peace of mind during my service visit. More

by MENDENHALL40RAHEL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terri Scott , Trey

Sep 04, 2024

Town East Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Terri and Trey provided exceptional service and made your visit a positive experience. We take pride in our team’s dedication to ensuring our customers' peace of mind. If you need anything else, don’t hesitate to reach out. We look forward to serving you again!

July 31, 2024

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It was a smooth and easy process, thanks to the guys. I appreciate it. Thank you More

by CHEKIRA.KAYK.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2024

Town East Ford responded

We’re glad to hear that you had a smooth and easy experience! Thank you for your kind words and appreciation. If you need anything else, don't hesitate to reach out.

July 27, 2024

Dealership Rating
Employee Rating

The purchase of our new vehicle went smoothly. Highly recommend Farle Luitan as your salesman. More

by HICKS253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian , Ray Monks Jr

Aug 01, 2024

Town East Ford responded

Thank you for your kind words! We’re thrilled to hear that your vehicle purchase went smoothly. Farle is indeed a great asset to our team, and we're glad he could assist you so well. We appreciate your recommendation and look forward to serving you again in the future!

May 10, 2024

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Employee Rating

Completely satisfied with the service that I receive from Town East Ford simply easy process More

by Tim&Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terri Scott

May 13, 2024

Town East Ford responded

Thank you for the 5-star review! We're thrilled to hear you're completely satisfied with the service you receive at Town East Ford. A simple and easy service process is exactly what we strive for. Thanks again for choosing us!

September 29, 2023

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Employee Rating

The reps were friendly and straight forward with answers to questions. Have purchased here before and would recommend to friends. I like the straight forward pricing. More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raul Cruz, Isabella DeRita, I think this was the managers name. He was nice. The pic would help

Oct 02, 2023

Town East Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

June 22, 2023

Dealership Rating
Employee Rating

DO NOT BUY YOUR CAR FROM HERE EVER! ! We talked to Gamaliel Benitez about a car we were interested in. We live in San Antonio and told him we were 5 hours away and willing to drive for t More

by Marlu Uhl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jimmy Hall, Gerald Whittington, Melissa Green, Gamaliel Benitez , Matt DeAnda, Daniel Guzman, Nick Hyathan, Ray Monks, Michael Mullens

Jun 29, 2023

Town East Ford responded

We sincerely apologize for the unfortunate experience you had with our dealership. We understand the frustration and disappointment you must have felt, and we want to assure you that this is not the standard we strive for. We will address this situation internally to ensure it does not happen again. Your feedback is valuable to us, and we appreciate you taking the time to share it. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.

June 01, 2023

Dealership Rating
Employee Rating

Town east ford was fantastic! Loved purchasing my new 23 bronco. They made it so easy Farlie informed me on how to handle every aspect of our purchase. Kurt Jones really helped ou More

by Mcdonough309
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Farle Lutian, Anuj Singh , Kurt Jones

Jun 07, 2023

Town East Ford responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again soon!

April 29, 2022

Dealership Rating
Employee Rating

Bought a new car. Great deal. However at the 1k mi oil change a tire was dropped on my car and dented the top of the passenger a frame. Instead of replacing my newly p More

by Mike M
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Terri Scott , Matt DeAnda, Craig South, Marc Sutton

May 02, 2022

Town East Ford responded

Hello Mike, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Jay Helbert at Jhelbert@towneastford.com to discuss this further.

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