Javier Martinez

Good quality of service for customer. The team are friendly and coperative. I recommend infiniti for my friends The team are friendly and coperative. I recommend infiniti for my friends More

by abdulnasir2009 Verified Customer Verified Customer

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Javier was great and accommodating. They had just taken the jeep I wanted to another dealership and when I expressed my interest for it, Javier brought it back from that other dealershi They had just taken the jeep I wanted to another dealership and when I expressed my interest for it, Javier brought it back from that other dealership. So thankful for their above and beyond customer service - I love my jeep! More

by dalcetta Verified Customer Verified Customer

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The dealership was very helpful and honest. Really appreciate the work they did for my sister. Really appreciate the work they did for my sister. More

by EJCALIWAG Verified Customer Verified Customer

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Everyone there was very friendly and professional. They answered all my questions and concerns. Very helpful They answered all my questions and concerns. Very helpful More

by DANIEMMILLER Verified Customer Verified Customer

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Amazing experience purchasing my first Infiniti QX60. 5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again! 5 Star sales team, customer service team, finance team, management, and 5 star vehicle. It is truly luxurious! Thank you again! More

by AMCGUIRE Verified Customer Verified Customer

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Amazing personality and experience. We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience! We loved working with Javier. He got us in and out so efficiently and had a very respectful and trusting demeanor. Overall great experience! More

by KIARIEEDWARD89 Verified Customer Verified Customer

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I did a lot of research before I bought my vehicle so I knew what I wanted & had an idea of what I wanted to pay for it My nephew is a salesman so I also consulted with him about the process. I've bought c knew what I wanted & had an idea of what I wanted to pay for it My nephew is a salesman so I also consulted with him about the process. I've bought cars on my own before but this was the first time since my husband died & the first car I've bought in 19 years. I was somewhat anxious about the process because of all that but confident in what I wanted. Initially, communication began with Javier over Facebook messenger & it was good until I received a message that the vehicle had been marked as sold. I was disappointed to hear that & I went to the Infiniti of Lynwood website to double check. The vehicle was still showing as available so I sent an inquiry on the website chat & that was when Victor contacted me by email. Communication was good with Victor & I initially went to just look at the vehicle on my way to my grandson's soccer game the Sunday before I bought the car. I informed Victor that I would be going during the week to look into purchasing the car but I still wanted to be sure by test driving. I decided to take the Kingston ferry to Edmonds since Victor had told me on the Sunday that I went to see the car that I could get picked up at the ferry dock. I live in Port Orchard & did not want to have to have my daughter drive me all the way to Lynwood especially on a day that she has to pick up my grandson from school. For some reason, I was handed back to Javier so communication was between him & I about arrangements for the ferry. I was clear about what time I would be to Edmonds as I notified him when I was on the boat & on my way. It was a cold day so I didn't want to be waiting long once I arrived. I was also on a time limit as I had an online meeting that I didn't want to miss. When I arrived in Edmonds, I did not see a shuttle so I waited outside for awhile before I finally contacted Javier. He told me that the pick up person was just leaving to pick me up so it would be 20 minutes before he got there. I was irritated to say the least because I was very intentional about letting him know when I would be there so I didn't have to wait. I arrived at the dealership spoke with Javier and we went for a test drive. We returned to the dealership and I ended up having to take a break to go into my meeting and it was a long one. I had already told Javier that when I first got there. Although I was thankful that there weren't any people in the lobby so that I could be on a Zoom meeting with some level of privacy, it was still inconvenient and disconcerting. When we began negotiating the price of the vehicle, Javier told me that the price of the vehicle would not be lowered because the price of the vehicle had just been raised by the manager but that they would honor the price that was set since I inquired about it. There was no notation on the document that he showed me on the price history of the vehicle that the price had been raised and this vehicle had been sitting on the lot for a number of months so I felt that he was not being truthful and honest with me about that. He also seemed to not believe that I had the excellent credit that I do so that I could acquire the lowest rate from my credit union, BECU and asked if he could run it through other options. I already had all the information about financing etc before I even went into this process so I felt insulted and disrespected in this. At this point, I just wanted the process to be over. It ended up that my vehicle did have mechanical issues with the signal lights and other interior lights and the brakes squeak so I had to take it into the shop where they found that someone had altered the fuse box and I had to pay $200 for them to check my brakes. Needless to say, I was not pleased with my process nor the fact that I had to take my new car that only had less that 15k miles on it to the shop so soon after purchase. I would not recommend this dealership to anyone that I know who's looking for a car. More

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Had a very positive experience (great deal, responsive, proactive updates / communication) buying a new QX60 from Infiniti of Lynnwood. proactive updates / communication) buying a new QX60 from Infiniti of Lynnwood. More

by sujitvk Verified Customer Verified Customer

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Everyone was accommodating and willing to work with us. Friendly and with no pressure to sit down and talk numbers unless we wanted to. The entire car buying process was low stress. Friendly and with no pressure to sit down and talk numbers unless we wanted to. The entire car buying process was low stress. More

by BRAY829 Verified Customer Verified Customer

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Friendly,listen, respectful,no “hard sell or pushy behavior “ very good. Love the product, very well explained. Willingness to work with the customer. behavior “ very good. Love the product, very well explained. Willingness to work with the customer. More

by ROSLYNV92 Verified Customer Verified Customer

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