Jason Saephanh

As a woman I've never felt comfortable going into auto shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with m shops or car related stores. I had heard that Maita Toyota had two women associates that I was thrilled to shop from. In the past I have dealt with male associates and I have been disrespected and talked down to. I expected to be treated differently by women. However that was not the case. Not only were their skills lacking in parts service, they were rude and treated me like I was incompetent. I don't know how they even got hired at this establishment. I would rather get talked down to a little bit by male than have to deal with these very incompetent women. I believe their names were Susanna and Dee. I do not recommend this establishment because of these two women. One of them acted like a know-it-all like she knew better than me and the other one kept mumbling to herself and I couldn't even understand what she was saying. Needless to say, hopefully Toyota can hire more competent staff, especially women, because it makes women look bad. Also they need to regulate phones. I've seen several employees talking on the phone, using airpods, or just outright texting. It is mainly the cashiers. Please do better. More

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From the time that I arrived to the time I lowest was appx 45 min. I had prepared myself for 3 hours. It was great. appx 45 min. I had prepared myself for 3 hours. It was great. More

by foman18 Verified Customer Verified Customer

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I’ve gotten to where I refuse to do reviews when I’m required to do written review with a dictate about number of words required to do written review with a dictate about number of words More

by GEFINE Verified Customer Verified Customer

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I felt very over charged for the service. In fact so much so I ordered my own diagnostic fob. $300 dollars to say my gas cap was not tight enough. Will not be returning to matia. Ever In fact so much so I ordered my own diagnostic fob. $300 dollars to say my gas cap was not tight enough. Will not be returning to matia. Ever More

by NEIL.ISHIKAWA Verified Customer Verified Customer

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Everything was good and it took less than an hour, there was no need to wait long was no need to wait long More

by aiakhnitsa Verified Customer Verified Customer

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First of all your customer service is not good and does not have proper behavior with the customer. not have proper behavior with the customer. More

by AHMADJAWED.SADAT Verified Customer Verified Customer

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Good service but a 5. 5-hour wait for an oil change and cabin filter. 5-hour wait for an oil change and cabin filter. More

by CURTISPARKANDY Verified Customer Verified Customer

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Service was wonderful and very timely. I even received a quote for tires. Everyone was polite and all of my questions were answered. I even received a quote for tires. Everyone was polite and all of my questions were answered. More

by CORDGROUP Verified Customer Verified Customer

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Love this dealership! My service was completed in about an hour. They have a big waiting room with TVs magazines, individual desks if you want to work on your laptop and t My service was completed in about an hour. They have a big waiting room with TVs magazines, individual desks if you want to work on your laptop and they have a café and the kids play area. Best dealership I’ve ever been at, and I love their service it’s always quick and fast and pleasant! Great customer service! More

by cindywright001 Verified Customer Verified Customer

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It was Expensive but I felt like I could trust the dealer vs a local. vs a local. More

by thebassgirls Verified Customer Verified Customer

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