Jason Saephanh | Page 32

Better experience here than at Roseville Toyota As soon as I pulled my car up, someone was there to help. At Roseville Toyota, they were so busy the cars were stacked up like traffic hour on the ba As soon as I pulled my car up, someone was there to help. At Roseville Toyota, they were so busy the cars were stacked up like traffic hour on the bay bridge. I sat in my car waiting at Roseville. I was immediately taken in and they just led me to the first available person. The only downside was my wait was a little longer than I expected, but while I waited, everyone was nice. From deli girl to the car salesmen. Yes, I know the car salesmen were hoping to get a sale, but at least they were nice about it when I said I was waiting for service. They have a cool play structure for kids. The ridiculous part was that the parents straight up left there kids there to play. No parent insight and some were a loud and a little out of control but that's part of being a kid. It was just cool to see something there for kids. More

by EJOSEPH916 Verified Customer Verified Customer

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Fast, Friendly, and Knowledgeable I was there for maintainance service. Jason Saephanh was helping me and he was very friendly. The waiting time was shorter than expected. I was hap I was there for maintainance service. Jason Saephanh was helping me and he was very friendly. The waiting time was shorter than expected. I was happy with the service. More

by LADYHOANG Verified Customer Verified Customer

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REGULAR MAINTENANCE Good customer service. Jason was great, easy to work with. He told me my tires needed to be replace. he also told of an upcoming sales. He made an app Good customer service. Jason was great, easy to work with. He told me my tires needed to be replace. he also told of an upcoming sales. He made an appointment for me to have my tires replace, during the sale period. More

by EDHANDAL Verified Customer Verified Customer

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Maintenance Service Although I had to wait 20 minutes past by appointment, I was greeted with friendly employees. I got Jason Saephanh as my service advisor twice now and Although I had to wait 20 minutes past by appointment, I was greeted with friendly employees. I got Jason Saephanh as my service advisor twice now and he is awesome! Maita Toyota has accommodated me well even though I'm not bringing in a Toyota car. More

by CAUYEUNG Verified Customer Verified Customer

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Timeliness Not the Best this experience When I arrived to the dealership, I sat and waited while people behind me were getting pulled out of their cars and taken the service advisors. Final When I arrived to the dealership, I sat and waited while people behind me were getting pulled out of their cars and taken the service advisors. Finally someone escorted me to a service advisor, but not the one I was assigned to, a little irritating. Then upon waiting for my vehicle in the afternoon after five hours I called the dealership, and was told by the lady who answered the phone that my service advisor needed to speak with me regarding my car and she couldn’t tell me if my car was ready. I asked for the service advisor to call me right away. When he did call me he stated he try to call me, although I had no missed calls from Maita. I have not run into this situation with this dealership before, I did notice that they were very overwhelmed today with customers and that’s probably what it was. More

by ROBERTAROSIER Verified Customer Verified Customer

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Only minor complaint Only one small complaint. Plastic wrap left on newly installed rear wiper blade. Only discovered when wiper turned on. But service manager Lee w Only one small complaint. Plastic wrap left on newly installed rear wiper blade. Only discovered when wiper turned on. But service manager Lee was helpful with his new tires recommendations. More

by ngkaiming Verified Customer Verified Customer

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Friendly and effiicient Service Adviser was knowledgeable and gracious. It was for nail in tire which they patched and turned off the tire pressure warming light on dashboar Service Adviser was knowledgeable and gracious. It was for nail in tire which they patched and turned off the tire pressure warming light on dashboard. More

by NurseF Verified Customer Verified Customer

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Always great service This is the only dealership i use. I buy my cars there and they are the only ones who service my vehicles. Everyone there are always so nice and he This is the only dealership i use. I buy my cars there and they are the only ones who service my vehicles. Everyone there are always so nice and helpful More

by RES.SM Verified Customer Verified Customer

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