Every one was very polite and courteous.
The mechanic kept me informed all the time.
The mechanic kept me informed all the time.
More
by lyndakfeldman
Service Price Transparency
Mar 27, 2026 -
Audi Rancho Mirage responded
Thank you, Lyndak, for your kind feedback and for choosing our Audi Rancho Mirage service team. We’re pleased to hear that you experienced polite, courteous care and consistent communication throughout your visit. Keeping our clients informed and delivering a smooth, professional service experience is always our priority. We look forward to assisting you again in the future!
I brought in my 2012 Audi A3 due to a diesel particulate
filter service light on , I figured why it was there I would have them take a look at the AC because it didn’t seem to be getting that cold. I was ad
filter service light on , I figured why it was there I would have them take a look at the AC because it didn’t seem to be getting that cold. I was advised the AC system was low on refrigerant and the DPF needed a forced Regeneration. Both issues were addressed and the car was ready to pick up following the weekend , which was a day longer than anticipated. When I pick up the car I questioned the service advisor about the DPF and how this issue could be prevented in the future. due to the high labor cost for forced regeneration I wanted to prevent the need to bring the car back. He advised me to just have the regular service performed, which we have been doing. His answer seemed elusive like he didn’t want to tell me , or more likely didn’t really know much about the vehicle and the issues these TDI engines have. After picking the car up it seems like nothing was done with the air conditioning ( still feels weak ). I will likely have someone else take a look at the AC. The DPF issue seems to be taken care of for now.
More
by Lineman06
Service Price Transparency
Mar 27, 2026 -
Audi Rancho Mirage responded
Thank you for your detailed feedback. We appreciate you bringing your Audi A3 to Audi Rancho Mirage and are glad to hear the DPF concern was addressed, though we’re sorry that other aspects of your experience did not fully meet expectations. We understand your concerns regarding the clarity of communication around preventative maintenance, as well as the performance of your air conditioning after service. Providing knowledgeable guidance and thorough, high-quality Audi service is very important to us, and it’s clear we have an opportunity to improve in these areas. We would appreciate the chance to follow up with you directly to review your visit, address the AC concern, and ensure all questions are answered with the level of detail you deserve. Please contact our management team at your convenience so we can work toward restoring your confidence in our service experience.
The employees are extremely friendly and helpful, I
removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in the
removed a star because I’m never able to get a rental car while my car is being worked on. It’s a major inconvenience in my life and it’s been in there three times for the same door problem
More
by dianelegoullon
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback and for recognizing the friendly and helpful team at Audi Rancho Mirage. We’re sorry to hear about the inconvenience with rental car availability and the repeated visits for the door issue. Providing a smooth and convenient Audi service experience in Marin is very important to us, and we appreciate you bringing this to our attention so we can continue improving. Thank you for choosing Audi Rancho Mirage, and we look forward to assisting you again.
The service was quick, efficient and the people very
pleasant. All was good. Maybe you could supply a loaner vehicle.
pleasant. All was good. Maybe you could supply a loaner vehicle.
More
by Gwen May
Service Price Transparency
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for your kind feedback and for choosing Audi Rancho Mirage. We’re glad to hear your visit was quick, efficient, and that our team made the experience pleasant. We also appreciate your suggestion about loaner vehicles. Thank you again for your support of Audi Rancho Mirage, and we look forward to assisting you in the future!
Had a brake light go out
Stopped in at Audi Rancho
Mirage
A technician replaced the bulb while I waited
Excellent service
Mirage
A technician replaced the bulb while I waited
Excellent service
More
by terrylynnhall
Service Price Transparency
Mar 16, 2026 -
Audi Rancho Mirage responded
Thank you for sharing your experience! We’re glad our team at Audi Rancho Mirage could quickly replace your brake light and get you back on the road with minimal wait. Providing prompt, convenient service is always our goal, and we truly appreciate your kind words. We look forward to helping you again whenever you need us.
Very effective communications.
I felt like everyone cared about me. Even when we had a go back about error codes.
I felt like everyone cared about me. Even when we had a go back about error codes.
More
by doug
Service Price Transparency
Mar 11, 2026 -
Audi Rancho Mirage responded
Thank you for the wonderful 5‑star review, Doug! We’re glad to hear our team’s communication made you feel truly cared for, even when working through the error code follow‑up. We appreciate you choosing Audi Rancho Mirage and look forward to assisting you again!
Outsranding service.
They reacted immediately by getting my vehicle in and solving my problem. Being from out of town this was greatly appreciated. The fact that they sup
They reacted immediately by getting my vehicle in and solving my problem. Being from out of town this was greatly appreciated. The fact that they supplied a car for the time my vehicle was in the shop let me contnue my visit in Palm Springs with out interruption. Thank you Chad for solving my problem and making the situation a very pleasent one.
More
by Bob
Service Price Transparency
Mar 10, 2026 -
Audi Rancho Mirage responded
Thank you for sharing your experience, Bob. We're glad our team was able to get your vehicle in right away and provide a loaner so you could continue enjoying your time in Palm Springs without interruption. We’re especially happy to hear that Chad made the situation a pleasant one. We appreciate you stopping by and are always here if you need anything during future visits!
Jason and team are great!
They never force. If I’m in a hurry, the accommodate.
They never force. If I’m in a hurry, the accommodate.
More
by Tom.penton
Service Price Transparency
Mar 10, 2026 -
Audi Rancho Mirage responded
Thank you for sharing your feedback! We're glad to hear that Jason and the team take great care of you and accommodate your schedule when you're in a hurry. We appreciate you choosing Audi Rancho Mirage and look forward to assisting you again.
Very easy to work with employees are nice very nice place
things get done fast
things get done fast
More
by johnkossa
Service Price Transparency
Mar 10, 2026 -
Audi Rancho Mirage responded
hank you for sharing your experience! We're glad to hear that our team made everything easy and that you found our employees friendly and efficient. We appreciate you choosing us and look forward to helping you again.
Excellent service and terrific communication as the work
progressed. Service manager and rep were attentive and helpful as usual.
progressed. Service manager and rep were attentive and helpful as usual.
More
by cwstevens72
Service Price Transparency
Mar 11, 2026 -
Audi Rancho Mirage responded
Thank you for the wonderful feedback! We’re glad to hear our team provided excellent service and kept you well‑informed throughout your visit. It’s great to know our service manager and representative were as attentive and helpful as you’ve come to expect. We appreciate you choosing Audi Rancho Mirage.
Dealer Reviews
Cars for Sale
Dealer Log In
