Lorena Martinez

Audi Rancho Mirage responded

Thank you for your kind review of Audi Rancho Mirage. We’re thrilled to hear Jeremiah, Isaac, and Lorena provided such excellent customer service during your visit. We truly appreciate your support and thank you for choosing Audi Rancho Mirage for your automotive sales and service needs!

Audi Rancho Mirage responded

Jeannette, thank you for your wonderful review of Audi Rancho Mirage. We’re so pleased to hear Lorena’s communication, professionalism, and attentive customer service made such a positive impact on your experience. We truly appreciate your support and thank you for choosing Audi Rancho Mirage!

Audi Rancho Mirage responded

Thank you for sharing your feedback. We’re sorry to hear you left disappointed following your recent visit to Audi Rancho Mirage. Our team’s goal was to help you avoid the significantly higher cost of a full sunroof track replacement by successfully freeing the jammed track, cleaning the system, and re-lubricating the components to restore operation. We appreciate your recognition of our advisor’s friendliness and professionalism, and we understand your concerns regarding the repair cost and overall experience. Customer satisfaction is very important to us, and we would welcome the opportunity to discuss your visit further and answer any remaining questions you may have. Please reach out to our Service Manager, Chad Ingram, at cingram@indigoautogroup.com, at your earliest convenience.

Audi Rancho Mirage responded

Thank you for the wonderful review of Audi Rancho Mirage. We’re thrilled to hear our team provided efficient, above-and-beyond customer service while keeping you informed throughout the process. We truly appreciate your support and thank you for choosing Audi Rancho Mirage!

Audi Rancho Mirage responded

Thank you for your wonderful review of Audi Rancho Mirage. We’re thrilled to hear Jacqueline Reyes, Lorena, and our service technicians provided such an amazing experience while taking care of your vehicle. Delivering exceptional Audi service and creating happy, loyal customers is always our goal, and we truly appreciate your support of Audi Rancho Mirage. We look forward to welcoming you back again in the future!

Audi Rancho Mirage responded

Thank you for your wonderful review of Audi Rancho Mirage. We’re honored to have earned your trust and loyalty for nearly twenty years. It’s fantastic to hear our service team and first-class facilities continue to provide the exceptional Audi experience you expect and deserve. We truly appreciate your continued support of Audi Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your kind review of Audi Rancho Mirage. We’re delighted to hear our team continues to provide professional, thorough service for your Audi Q5 while keeping you informed every step of the way. Delivering exceptional Audi service and clear communication is always our goal, and we truly appreciate your continued support of Audi Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your feedback and for choosing Audi Rancho Mirage. While we’re pleased some of your service items were completed properly, we’re very sorry to hear several concerns were overlooked and that the tire pressure was not set correctly before your vehicle was returned. We understand how frustrating that must have been, especially after trusting us with multiple service requests. Your comments regarding attention to detail and quality control will be shared with our team as we continue working to improve the overall Audi service experience at Audi Rancho Mirage.