Jason Laflam
Jason Laflam at Handy Toyota

Jason Laflam | Page 7

Service Manager

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.8
101 Reviews
4.8

101 Reviews

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101 Reviews of Jason Laflam

August 04, 2023

Dealership Rating
Employee Rating

Excellent dealership! Great customer satisfaction! Handy's Toyota is the best! Professional, courteous, and skilled employees will always get my business! It's always sin More

by MikeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

Handy Toyota responded

Thank you for the review, Mike! We really appreciate you taking the time to leave us one! We are so happy that you had a good experience!

August 01, 2023

Dealership Rating
Employee Rating

Victoria is always a pleasure to work with! We purchase all of our vehicles, and have all of our service performed, with Handy Toyota. Top notch! More

by Ryanogrady532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paquette, Darren Callan, Victoria Barbagallo, Ethan Raymond , Adrienne Bowman, Alan Brown

Aug 02, 2023

Handy Toyota responded

Thank you so much for the review! We are happy to hear that you had a good experience!

Aug 02, 2023

Handy Toyota responded

Thanks for the review, Ryan! We appreciate your business and for trusting us with your vehicle needs.

July 27, 2023

Dealership Rating
Employee Rating

I made sure to give Chad P at Handy Downtown a run for his money but he stuck it out and made a deal that I was very pleased with in the end, couldn’t recommend Chad and the rest of the team at Handy’s do More

by Nichelle Grennon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Lambert, Chad Paquette, Adam Crowley

Jul 28, 2023

Handy Toyota responded

Thank you so much for the kind review! We are so happy to hear that Chad was able to help you out!

June 23, 2023

Dealership Rating
Employee Rating

Easy and professional to schedule an appointment. Saturday appointments are very convenient seeing how I use my Tacoma Monday thru Friday for work. I have dealt with Ethan and all the services writer More

by Bernie
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Handy Toyota responded

Thanks for leaving our service department a 5 star rating! Have a great summer, we look forward to seeing you next time you're in for service.

June 22, 2023

Dealership Rating
Employee Rating

They were amazing! Helped me with understanding my vehicle form what I need, to want I need to do. They were the best! More

by Shanneal
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Handy Toyota responded

Thank you for leaving us a 5 star rating for our business and Jason Laflam. We are glad he was able to walk you through all your service recommendations.

June 13, 2023

Dealership Rating
Employee Rating

Darren was incredibly kind, helpful and knowledgeable today while my vehicle was being serviced at Handy Toyota. More

by Daniel L.
Recommend Dealer
Yes
Jun 15, 2023

Handy Toyota responded

Thank you so much for the review, Daniel! We appreciate you taking the time to leave us one! We are delighted to hear that you had a good experience!

May 29, 2023

Dealership Rating
Employee Rating

I always get great service on my Prius! Tory and the entire team are terrific to work with! More

by PriusOwner
Recommend Dealer
Yes

Other Employees Tagged: Errol Rule, Jason Paquette, Darren Callan, Victoria Barbagallo, Ethan Raymond , Adrienne Bowman, Alan Brown, John Melchiorri

May 30, 2023

Handy Toyota responded

Thank you for the review! We are so glad to hear that you were taken care of!

May 17, 2023

Dealership Rating
Employee Rating

Other places spin balance tires when they change them, Handy’s did not? Now the slightly out of round rim rides ruff, the didn’t happen when Wood’s did them last time! Only my warranty work will be done More

by joannejames60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Victoria Barbagallo

May 18, 2023

Handy Toyota responded

Thank you for your feedback. We want to make sure you know that we did perform the service when you were in our dealership. If you had experienced any vibration we would just ask that you bring them back in for us to take a look at. We value your business and hopefully work with you in the future.

May 16, 2023

Dealership Rating
Employee Rating

Only problem: did not reset TPMS system. Had to do it myself right after leaving service dept. More

by jmhal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2023

Handy Toyota responded

Thanks so much for the review! We appreciate your feedback!

May 03, 2023

Dealership Rating
Employee Rating

Things that I was told were done two weeks ago were not. Slightly annoying to have to come back and be told things need to be done that I paid for being done last time More

by kate.e.driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 18, 2023

Handy Toyota responded

Hi, Kate. Thank you for your feedback. We apologize for the inconvenience of having to make multiple trips. We understand your frustration and it is never our intention to have service be over multiple visits. You can contact our Customer Relations Manager Casey at ctoof@handycars.com or by phone at (802) 582-8183.

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