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Burnsville Toyota

Burnsville, MN

4.4
1,494 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,494 Reviews of Burnsville Toyota

July 01, 2024

Very satisfied with my experience buying a new vehicle. Tyler and Mike are awesome. Very pleased with my purchase. More

by Sean Christensen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Mike Quam
Report | Print
Jul 03, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota, Sean! We're thrilled to hear about your very satisfying experience buying a new vehicle. Tyler and Mike will be delighted to know they made your experience awesome. We appreciate your purchase and look forward to welcoming you back in the future. Safe travels in your new vehicle! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 01, 2024

Still waiting for an answer for why my dealer installer trailer hitch kick switch does not work as described in the manual. More

by DZIPPER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Report | Print
Jul 05, 2024 -

Burnsville Toyota responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

June 26, 2024

Usually great, friendly service. More spendy than other places, but usually worth it. However, this time, the primary reason for the visit was an overall safety check before going on More

by ejroufs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Najera
Report | Print
Jun 27, 2024 -

Burnsville Toyota responded

Thank you for sharing your feedback with us. I am disappointed to hear about the issue you faced with the front drive tire. Your safety is our top priority, and we take your concerns seriously. Please reach out to me directly so I can address this matter promptly. We value your loyalty and look forward to working towards a resolution with this. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 26, 2024

This service center has always been professional, friendly, and informative over the many years I have been there. I trust them. More

by wouds001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jun 27, 2024 -

Burnsville Toyota responded

Thank you for your kind words and for trusting Burnsville Toyota over the years. We are thrilled to hear about your positive experiences with our professional, friendly, and informative service center team. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. If you ever need anything, please don't hesitate to reach out. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 26, 2024

The service and technicans are very good, honest and through. It is also very fast. More

by 10APIEW25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 27, 2024 -

Burnsville Toyota responded

Thank you for the glowing 5-star review of Burnsville Toyota! We're thrilled to hear about your positive experience with our service and technicians. We take pride in providing efficient and honest service to all our customers. Please feel free to visit us again in the future or share your experience with others. Your feedback is greatly appreciated! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

You are awesome! Thank you so much for your prompt service! Have a nice day! More

by OLGA.MALASHENKO64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for your kind words and for choosing Burnsville Toyota, we appreciate your positive feedback! We're glad to hear that you had a great experience with our prompt service. Have a fantastic day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

Tyler was helpful in putting on my license plate and attempted to resolve my application error. Unfortunately, he was unable to resolve issue. Then sent me to service and 45 min later issue was resolved More

by Johnmichaelmacdonald46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen, Mike Peterson
Report | Print
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and for sharing your experience with us, John. I'm glad to hear that Tyler was helpful initially, and I appreciate you letting us know about the issue with your application error. Please reach out to me if there is anything else I can assist you with. I appreciate your feedback and hope to see you again in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

A simple tire rotation for 15000 Mike service took 1. 5 hours. My service notes had note that I said I had a tire losing air. I did not say that. I was told I had a nail in tire and I paid for repair. I n More

by lhunter772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Report | Print
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with Burnsville Toyota's service department. We understand the issues you've mentioned and value your feedback. Please reach out to me directly so I can address your concerns and ensure a more efficient and transparent service experience in the future. Your feedback is essential in helping us improve our services. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

Although I had an appointment for service, because they were very busy, it took an hour and a half for a tire rotation/check up. Next time I will drop the car off so I don't have to wait there. But happy More

by reitmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for the review and for choosing Burnsville Toyota for your service needs. We understand your concerns about the wait time and appreciate your feedback. Please feel free to reach out to me so I can ensure a smoother experience for you next time. We look forward to serving you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2024

I scheduled an appointment for tire rotation and oil change and it took 1.5 hours!? Jiffy lube can do it in 15 minutes! More

by markoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Mark, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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