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Burnsville Toyota

Burnsville, MN

4.4
1,497 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,497 Reviews of Burnsville Toyota

June 25, 2024

A simple tire rotation for 15000 Mike service took 1. 5 hours. My service notes had note that I said I had a tire losing air. I did not say that. I was told I had a nail in tire and I paid for repair. I n More

by lhunter772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Report | Print
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with Burnsville Toyota's service department. We understand the issues you've mentioned and value your feedback. Please reach out to me directly so I can address your concerns and ensure a more efficient and transparent service experience in the future. Your feedback is essential in helping us improve our services. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 25, 2024

Although I had an appointment for service, because they were very busy, it took an hour and a half for a tire rotation/check up. Next time I will drop the car off so I don't have to wait there. But happy More

by reitmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Jun 26, 2024 -

Burnsville Toyota responded

Thank you for the review and for choosing Burnsville Toyota for your service needs. We understand your concerns about the wait time and appreciate your feedback. Please feel free to reach out to me so I can ensure a smoother experience for you next time. We look forward to serving you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2024

I scheduled an appointment for tire rotation and oil change and it took 1.5 hours!? Jiffy lube can do it in 15 minutes! More

by markoco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Mitchem
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Mark, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 23, 2024

Shop was super busy but I was in and out in just over one hour. More

by JET1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us at Burnsville Toyota. We are glad to hear that our team was able to efficiently assist you. If you have any further feedback or need assistance, please feel free to reach out to us directly. We appreciate your business and look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2024

My husband & I took a car for a test drive with Joel. He was very personable and professional during our time at the dealership. He made our car buying experience very smooth. Thanks Joel for all your he More

by Debra Gustafson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Terrio, Caio Evangelista
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Thank you, Debra, for sharing your positive experience with Burnsville Toyota and Joel! We're thrilled to hear that Joel provided you with exceptional service during your test drive. We appreciate your kind words and look forward to welcoming you back for all your future automotive needs. See you next time! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 22, 2024

Told me I needed a bunch of unnecessary repairs and wanted $10,500 said repairs… on a car that’s only 7 years old. Got a second opinion from an honest mechanic and it’s not even going to cost 2k. Wh More

by arosev14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben & Kyle
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

We understand your concerns and appreciate your feedback. It's important to us that every customer receives a high standard of service. Please reach out to us directly so we can address your time in our service department and work towards a happy outcome. Thank you for sharing your thoughts with us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2024

We have had a long experience with this dealer. Its services are very good and on time. More

by DAHN.BORH
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Thank you for your kind words about your long experience with Burnsville Toyota. We appreciate your positive feedback on our services being timely and of high quality. We hope to continue providing you with excellent service in the future. See you on your next visit! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2024

We've purchased vehicles from all the dealers in the metro area and we were happiest with Burnsville Toyota. More

by bmmaile
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Parker
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota for your vehicle purchase! We are thrilled to hear that you were happiest with us out of all the dealers in the metro area. We appreciate your kind words and hope to see you again for your future automotive needs. Safe travels! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

June 22, 2024

Everyone was great to work with, every time I’m there they are great to work with. More

by Juliejj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner , Mark Stibal
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Thank you, Julie, for the fantastic 5-star review! We appreciate your continued loyalty and are thrilled to hear that you always have a positive experience at Burnsville Toyota. We look forward to welcoming you back next time. Drive safely! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2024

Conor my advisor did a great job. The work was done quickly. Your drivers did a great job taking me home and picking me up when the work was done. Thanks More

by BILL.AMBROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conor
Report | Print
Jun 25, 2024 -

Burnsville Toyota responded

Thank you for choosing Burnsville Toyota and for sharing your positive experience, Bill. We're thrilled to hear that Conor provided excellent service and that our team took good care of you. We appreciate your feedback and look forward to assisting you again in the future. See you next time! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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