Jason Bolen | Page 3

Have always had exceptional customer service with Oxmoor Ford Service Team. Have had issues at other dealership service centers so I now bring both my Rapter and Explorer to Oxmote Ford. Ford Service Team. Have had issues at other dealership service centers so I now bring both my Rapter and Explorer to Oxmote Ford. More

by JAMES.PUCKETT69 Verified Customer Verified Customer

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I have never seen a more disinterested “service” staff. Pulled in not a soul greeted me I approached the only person not on their phone or with their nose in the computer told him I had a 10:30 appointment Pulled in not a soul greeted me I approached the only person not on their phone or with their nose in the computer told him I had a 10:30 appointment was gruffly told to see someone at another desk. Again no greeting was told that it would take about an hour and was directed to the visitor lounge. After about 90 minutes I saw my truck pulled up and waited about five minutes for someone to let me know what was going on. I went to the “service” advisor and was told he was waiting on my paperwork. I really felt like he thought he was doing me a favor. The only remotely conversational exchange was when he asked me to give him a good review. I’ve had service there before and at other dealerships but I will most definitely going back to Tri-County or Bill Collin’s for future work. More

by Wagner.Jim Verified Customer Verified Customer

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Liars they dont tell you everything up front I would not tell my worst enemy to bring a vehicle to this place. tell my worst enemy to bring a vehicle to this place. More

by Russelln345 Verified Customer Verified Customer

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Efficient and excellent service. Kept me informed and up to date while I waited for them Kept me informed and up to date while I waited for them More

by BERLYW Verified Customer Verified Customer

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Very good & will go back when needed. Really appreciate Oxmoor picking my car up at my home. Really appreciate Oxmoor picking my car up at my home. More

by joejudyclifton Verified Customer Verified Customer

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Very professional. Car was done on time at reasonable cost. Staff very knowledgeable and friendly. Would go back Car was done on time at reasonable cost. Staff very knowledgeable and friendly. Would go back More

by ballard_2013 Verified Customer Verified Customer

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I have dealt here for years. Completely satisfied wether it was for an oil change or repair work. Completely satisfied wether it was for an oil change or repair work. More

by THOMAS6112 Verified Customer Verified Customer

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Service manger is slow to return calls when the initial service didn’t fix the issue. They schedule an appointment but end up keeping your vehicle for 3 days. service didn’t fix the issue. They schedule an appointment but end up keeping your vehicle for 3 days. More

by eric@fivesaplings.com Verified Customer Verified Customer

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Service was fast and everyone was friendly. Was very happy with the work done. Thanks Was very happy with the work done. Thanks More

by debbiea.sanders Verified Customer Verified Customer

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I appreciate their professionalism with hospitality atmosphere. At arrival an associate directed me to the department before I could even ask. The staff is very attentive to their customers. Checking i atmosphere. At arrival an associate directed me to the department before I could even ask. The staff is very attentive to their customers. Checking in my vehicle was an efficient process. Dontae reach out via text, letting me know that he would be my POC , around thirty minutes after I dropped off my vehicle. Dontae communicated efficiently about the repairs/ recalls. Repairs/ recalls were completed in a week. Thank you! More

by Sucke Sykes Verified Customer Verified Customer

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