I genuinely had a horrible experience with this
dealership and regret purchasing a vehicle from them. They lied about service records, we had to return the vehicle 2 separate time for additional wo
dealership and regret purchasing a vehicle from them. They lied about service records, we had to return the vehicle 2 separate time for additional work to be fixed, they said they fixed things but it wasn’t actually fixed, the salesman John was pushy and wouldn’t allow us space to look at vehicles without feeling smothered - even though I asked for space. Would not recommend.. this place does not have their xxxx together
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by elizabethducharme96
Verified Customer
Verified Customer
Jul 02, 2026 -
Oxmoor Ford responded
Elizabeth, I am sorry to see this review of your experience. I am forwarding this to our management team. In the interim, if you have additional information you would like to share, please contact me at: kalward@oxmoorautogroup.com -Kenny Alward
Went out of their way to provide a low price with
excellent service and quality work. Excellent communication.
excellent service and quality work. Excellent communication.
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by HUFF201
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Oxmoor Ford responded
Thank you for allowing us to assist you with your service needs!
Jun 30, 2026 -
Oxmoor Ford responded
Thank you for allowing us to assist you with your service needs!
Communication was perfect and the service was done
flawlessly. I would recommend them to anyone!
flawlessly. I would recommend them to anyone!
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by Lightsy20
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Oxmoor Ford responded
We love seeing this great review about our speedy and accurate work!
Kept my truck for 3 days to tell me they can't figure why
it's going into limp mode
it's going into limp mode
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by punisher72cc
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Oxmoor Ford responded
I am very sorry to see this update. Please email me with your contact information so I can have our management team reach out to you. Kenny Alward - kalward@oxmoorautogroup.com
Efficient and smooth execution of the scheduled service
at Oxmoor ford in Louisville K.Y.
at Oxmoor ford in Louisville K.Y.
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by TOBIAS.A.HENKEL
Verified Customer
Verified Customer
Jun 26, 2026 -
Oxmoor Ford responded
We really appreciate this excellent review of our team! Thanks Tobias!
I got a lot of compliments on how on nice my truck was
from the second I pulled in.
from the second I pulled in.
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by slick
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I got help from multiple people in service.Don't remember all their names.
Jun 22, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re thrilled to hear our team made you feel welcome and complimented your truck from the moment you arrived. We appreciate your support of Oxmoor Ford and look forward to serving you again!
Did a great job in a very timely manner.
Very appreciative of them taking care of my needs and keeping me informed.
Very appreciative of them taking care of my needs and keeping me informed.
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Oxmoor Ford responded
Thank you for the great review, Mike! We’re thrilled to hear our team took great care of your needs, kept you informed throughout the process, and completed the work in a timely manner. We appreciate your support of Oxmoor Ford and look forward to serving you again!
Service and courtesy were excellent.
I would go back if I needed to. Would also recommend.
I would go back if I needed to. Would also recommend.
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by PRDOIRON
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re thrilled to hear you received excellent service and courtesy. We appreciate your recommendation and look forward to assisting you again at Oxmoor Ford.
Service department has outstanding customer service,
quick turn around for my vehicle and great prices.
quick turn around for my vehicle and great prices.
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by smhotrod
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Oxmoor Ford responded
Thank you for the great review! We’re thrilled to hear you received outstanding customer service, a quick turnaround, and great value from our service department. We appreciate your support and look forward to serving you again at Oxmoor Ford.
The staff at Oxmoor Ford are excellent and I always have
a great expeience, I would like to recognize Jeff at the service department, he is always pleasant, professional and friendly. Thank you Jeff, looki
a great expeience, I would like to recognize Jeff at the service department, he is always pleasant, professional and friendly. Thank you Jeff, looking forward to my next visit.
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by THERAPMAS05
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2026 -
Oxmoor Ford responded
Thank you for the wonderful review! We’re thrilled to hear you consistently have a great experience with our team and that Jeff continues to provide pleasant, professional, and friendly service. We appreciate your loyalty and your support of Oxmoor Ford. We’ll be sure to share your kind words with Jeff and look forward to seeing you again on your next visit!
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