Jasmin Umanzor
Jasmin Umanzor at Crest Volvo Cars

Jasmin Umanzor

Volvo Certified Service Advisor

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.7
50 Reviews

Dealership Experience

5 mos

Languages Spoken

English English

4.7

50 Reviews

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50 Reviews of Jasmin Umanzor

October 20, 2025

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Employee Rating

After getting my car back and reviewing my receipt at home, I noticed a service I hadn’t booked was added to my bill. When I arrived for my appointment, I was briefly shown an iPad and told, “this is wha More

by LARRYHUANG64
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Recommend Dealer
No

October 19, 2025

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Good experience overall! Everyone was friendly and made the process easy. We were deciding between several SUVs, and we’re so glad we chose Volvo. The quality of the car is t More

by mendoza.marisol49
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Recommend Dealer
Yes

Other Employees Tagged: Mike Stock

October 13, 2025

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I love this dealership. .. everyone is friendly and always take care of my wants and needs. More

by PAYAMABBASI
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Recommend Dealer
Yes
Oct 16, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us! We are delighted to hear that you love coming to Crest Volvo Cars and that our team consistently meets your expectations. Your feedback about our friendly staff and their dedication to taking care of what matters most to you means everything to us. We truly value customers like you who trust us with their automotive needs, and we look forward to continuing to provide you with the exceptional service you deserve.

October 06, 2025

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Great service and the team is friendly. The parts were ordered and they got it installed quick. More

by Vicky Russell
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Recommend Dealer
Yes
Oct 09, 2025

Crest Volvo Cars responded

We are elated to hear about your positive experience with our service team. It's wonderful to know that you found our staff to be welcoming and helpful throughout your visit. We take pride in efficiently handling parts orders and installations, so we're thrilled that we could get everything completed quickly for you. Your feedback about the quality of our service means a great deal to us at Crest Volvo Cars. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

October 02, 2025

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I’ll definitely use Crest Volvo again. My service advisor, Jasmine, kept me in the loop . More

by DRWEST1978
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Recommend Dealer
Yes
Oct 03, 2025

Crest Volvo Cars responded

We are happy to hear that you plan to return for future service needs. It means so much to us when customers choose to come back based on their positive experience. We're delighted that your service advisor kept you well-informed throughout the process, as clear communication is something we strive for with every customer visit. Your confidence in our team and services truly makes our day, and we look forward to serving you again soon.

October 01, 2025

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Thanks for the great service, really appreciate on working on the feedback and turning around quickly. More

by anujkg
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Recommend Dealer
Yes
Oct 02, 2025

Crest Volvo Cars responded

We are thrilled to hear about your positive experience with our service team. Your feedback about our quick turnaround time means a great deal to us, and we truly value customers like you who take the time to share their thoughts. At Crest Volvo Cars, we work hard to provide exceptional service and responsiveness to all our customers. Thank you for choosing us and for recognizing our team's dedication to addressing your needs promptly.

September 28, 2025

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Really disappointed with Volvo. I visited for a 10,000-mile service and a warranty repair for the sunroof molding. After the service, while driving home, the undercover plate fell o More

by kpc0206
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Recommend Dealer
No
Sep 29, 2025

Crest Volvo Cars responded

We are concerned to hear about your experience and we understand your frustration. This type of situation is certainly not the standard we strive for, and we are sorry to hear that you feel disappointed with your visit. Your safety and satisfaction are important to us, and we would appreciate the opportunity to learn more about what happened. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can address this matter promptly.

September 27, 2025

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Great service again! I will continue to use this dealership for my maintenance needs because they make it so easy. More

by CCPM
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Recommend Dealer
Yes
Sep 29, 2025

Crest Volvo Cars responded

Thank you for sharing your positive experience with us at Crest Volvo Cars! We are delighted to hear that you found our service excellent once again. It means so much to know that we continue to make your maintenance experience convenient and hassle-free. Your loyalty and trust in choosing us for your ongoing automotive needs is truly appreciated. We look forward to providing you with the same quality service in the future.

September 27, 2025

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Jasmin is really professional, friendly and warmhearted. Besides helping me and my wife on the recent maintenance, she even helped us schedule the next interior detailed cleaning service on the same date fo More

by HRU_WANG
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Recommend Dealer
Yes
Sep 29, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your wonderful experience with our team. It sounds like you received exceptional service that went above and beyond your expectations. We take great pride in having team members who demonstrate such professionalism and genuine care for our customers. The fact that our staff took the initiative to coordinate your maintenance with your interior detailing appointment shows the kind of thoughtful service we strive to provide. Your recognition of the friendly and warmhearted approach means so much to us. Thank you for choosing Crest Volvo Cars and for taking the time to share your positive experience.

September 19, 2025

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Had an issue come up with no warning. They were able to get it in, diagnose it, get parts & repair, all in the same day. Love that they wash the car also. Thank you for everything! More

by mmccartney0
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Recommend Dealer
Yes

Other Employees Tagged: Bryce Williams

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