After getting my car back and reviewing my receipt at
home, I noticed a service I hadn’t booked was added to my bill. When I arrived for my appointment, I was briefly shown an iPad and told, “this is wha
home, I noticed a service I hadn’t booked was added to my bill. When I arrived for my appointment, I was briefly shown an iPad and told, “this is what your appointment was for,” which was misleading. My appointment was for the 100k CREST VOLVO BASIC service, which does not include “Replace Cabin Filter w/ Natural Odor Eliminator.” That service was subtly added without it being highlighted. The CREST VOLVO BASIC should have cost $634 (the quote when I scheduled my appointment), but my total ended up being $738.23.
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by LARRYHUANG64
Verified Customer
Verified Customer
Service Price Transparency
Good experience overall!
Everyone was friendly and made the process easy. We were deciding between several SUVs, and we’re so glad we chose Volvo. The quality of the car is t
Everyone was friendly and made the process easy. We were deciding between several SUVs, and we’re so glad we chose Volvo. The quality of the car is truly unmatched, and we absolutely love it. Would definitely recommend!
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by mendoza.marisol49
Verified Customer
Verified Customer
Service Price Transparency
I love this dealership.
.. everyone is friendly and always take care of my wants and needs.
.. everyone is friendly and always take care of my wants and needs.
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by PAYAMABBASI
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Crest Volvo Cars responded
Thank you for sharing your wonderful experience with us! We are delighted to hear that you love coming to Crest Volvo Cars and that our team consistently meets your expectations. Your feedback about our friendly staff and their dedication to taking care of what matters most to you means everything to us. We truly value customers like you who trust us with their automotive needs, and we look forward to continuing to provide you with the exceptional service you deserve.
Great service and the team is friendly.
The parts were ordered and they got it installed quick.
The parts were ordered and they got it installed quick.
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by Vicky Russell
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2025 -
Crest Volvo Cars responded
We are elated to hear about your positive experience with our service team. It's wonderful to know that you found our staff to be welcoming and helpful throughout your visit. We take pride in efficiently handling parts orders and installations, so we're thrilled that we could get everything completed quickly for you. Your feedback about the quality of our service means a great deal to us at Crest Volvo Cars. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
I’ll definitely use Crest Volvo again.
My service advisor, Jasmine, kept me in the loop .
My service advisor, Jasmine, kept me in the loop .
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by DRWEST1978
Verified Customer
Verified Customer
Service Price Transparency
Oct 03, 2025 -
Crest Volvo Cars responded
We are happy to hear that you plan to return for future service needs. It means so much to us when customers choose to come back based on their positive experience. We're delighted that your service advisor kept you well-informed throughout the process, as clear communication is something we strive for with every customer visit. Your confidence in our team and services truly makes our day, and we look forward to serving you again soon.
Thanks for the great service, really appreciate on
working on the feedback and turning around quickly.
working on the feedback and turning around quickly.
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by anujkg
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Crest Volvo Cars responded
We are thrilled to hear about your positive experience with our service team. Your feedback about our quick turnaround time means a great deal to us, and we truly value customers like you who take the time to share their thoughts. At Crest Volvo Cars, we work hard to provide exceptional service and responsiveness to all our customers. Thank you for choosing us and for recognizing our team's dedication to addressing your needs promptly.
Really disappointed with Volvo.
I visited for a 10,000-mile service and a warranty repair for the sunroof molding. After the service, while driving home, the undercover plate fell o
I visited for a 10,000-mile service and a warranty repair for the sunroof molding. After the service, while driving home, the undercover plate fell off on the highway.
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by kpc0206
Verified Customer
Verified Customer
Sep 29, 2025 -
Crest Volvo Cars responded
We are concerned to hear about your experience and we understand your frustration. This type of situation is certainly not the standard we strive for, and we are sorry to hear that you feel disappointed with your visit. Your safety and satisfaction are important to us, and we would appreciate the opportunity to learn more about what happened. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can address this matter promptly.
Great service again!
I will continue to use this dealership for my maintenance needs because they make it so easy.
I will continue to use this dealership for my maintenance needs because they make it so easy.
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by CCPM
Service Price Transparency
Sep 29, 2025 -
Crest Volvo Cars responded
Thank you for sharing your positive experience with us at Crest Volvo Cars! We are delighted to hear that you found our service excellent once again. It means so much to know that we continue to make your maintenance experience convenient and hassle-free. Your loyalty and trust in choosing us for your ongoing automotive needs is truly appreciated. We look forward to providing you with the same quality service in the future.
Jasmin is really professional, friendly and warmhearted.
Besides helping me and my wife on the recent maintenance, she even helped us schedule the next interior detailed cleaning service on the same date fo
Besides helping me and my wife on the recent maintenance, she even helped us schedule the next interior detailed cleaning service on the same date for our convenience.
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by HRU_WANG
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2025 -
Crest Volvo Cars responded
We are overjoyed to hear about your wonderful experience with our team. It sounds like you received exceptional service that went above and beyond your expectations. We take great pride in having team members who demonstrate such professionalism and genuine care for our customers. The fact that our staff took the initiative to coordinate your maintenance with your interior detailing appointment shows the kind of thoughtful service we strive to provide. Your recognition of the friendly and warmhearted approach means so much to us. Thank you for choosing Crest Volvo Cars and for taking the time to share your positive experience.
Had an issue come up with no warning.
They were able to get it in, diagnose it, get parts & repair, all in the same day. Love that they wash the car also. Thank you for everything!
They were able to get it in, diagnose it, get parts & repair, all in the same day. Love that they wash the car also. Thank you for everything!
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by mmccartney0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bryce Williams