Jarrod "JT" Thomas | Page 2

Envision Ford of Oxnard responded

I’m glad to hear you had such a pleasant car-buying experience and that JT went above and beyond to make sure everything went smoothly. His dedication to helping customers really makes a difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your purchase — we look forward to welcoming you back again!

Envision Ford of Oxnard responded

Thank you for sharing your feedback with us. I’m glad to hear that you had a good overall experience, but I’m very sorry to learn about your concern with the interior and exterior protection. That’s not the level of service we strive to provide, and I completely understand your disappointment. Please reach out to me directly so I can make this right and ensure the protection is applied properly, or find another solution that works for you. We want you to feel confident in your purchase and fully satisfied with your vehicle.

Envision Ford of Oxnard responded

I’m glad to hear JT went above and beyond to get you the deal you were looking for and that the process was smooth and efficient. It’s also great to know you found the dealership clean and comfortable — that’s the environment we want for every customer. Thank you for your trust, and enjoy your new vehicle!

Envision Ford of Oxnard responded

I’m glad to hear your salesperson took the time to understand your needs and answer your questions with honesty. That’s the level of care and transparency we aim to provide every customer. Thank you for sharing your experience, and we appreciate the opportunity to earn your business.