Janette Calderon

The staff was kind and professional. I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealershi I booked my appointment using the ford app, and received a confirmation via email. When I showed up at the designated appointment time, the dealership had no record of my appointment and some confusion ensued. They did however fit me in and had great communication. I’d say the issue is not with the staff or dealership, but rather the electronic appointment interface. More

by BILLSPONSLER Verified Customer Verified Customer

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Thank you for examining my Firs Gusion and providing needed service. I’m prepared for winter driving now. needed service. I’m prepared for winter driving now. More

by Roberta Verified Customer Verified Customer

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Fast and efficient oil and change. We will use Hawk again for the next service. We will use Hawk again for the next service. More

by HELGE VANDEL Verified Customer Verified Customer

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Brought the vehicle in for repair, they diagnosed it, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2.5 weeks later the repairs where complete and did NOT solve the issue. They attempted to rebalance the front wheels and rebalanced them improperly. They told me that's all they could help me with and sent me on my way. More

by DUPREECONSTR Verified Customer Verified Customer

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Great dealership experience. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. More

by ELEAFBLAD Verified Customer Verified Customer

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Hawk Ford St. Charles worked hard to resolve my service needs without any inconvenience to me. The service and sales departments are top notch. Very pleasant expe Charles worked hard to resolve my service needs without any inconvenience to me. The service and sales departments are top notch. Very pleasant experience. Thanks Hawk Ford St. Charles!!! More

by RWARZ4 Verified Customer Verified Customer

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Great service experience for routine maintenance. Called and got an appointment for the same day. Service was finished in about one hour and fifteen minutes which was exactly on time. Everything w Called and got an appointment for the same day. Service was finished in about one hour and fifteen minutes which was exactly on time. Everything went smoothly and efficiently. More

by TSORR Verified Customer Verified Customer

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Was able to get me in earlier than my appointment time! Very friendly, and provided great service. Very friendly, and provided great service. More

by BERTLANCASTER Verified Customer Verified Customer

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I scheduled a pick up of my vehicle and it was confirmed. The pick never occurred and I was notified by text message later in the day that the driver forgot to pick up my vehicle. No call from anyone at th The pick never occurred and I was notified by text message later in the day that the driver forgot to pick up my vehicle. No call from anyone at the dealership More

by RONTWOBULLS Verified Customer Verified Customer

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Friendly and knowledgeable staff, made me feel like I was a valued customer. Worked with me to get me home and delivered my RV back to me. I felt like I was getting great service and the pricing seemed fair. a valued customer. Worked with me to get me home and delivered my RV back to me. I felt like I was getting great service and the pricing seemed fair. Would strongly recommend Hawk ford to anyone that wants great service with a friendly and knowledgeable staff. More

by MSCHULIEN Verified Customer Verified Customer

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