Jammie Marcen

Toyota of Scranton responded

Cade, Thank you so much for your kind words! We're thrilled to hear that you found our team to be knowledgeable and professional throughout your experience, from the details of the vehicle to the financing options and follow-up services. We strive to ensure every aspect of the process is seamless and informative. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!" This response acknowledges the specific compliments while reinforcing the dealership’s commitment to excellent customer service. Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

IBABOUT, Thank you for sharing your experience with us! We are delighted to hear that Jeff and our team were able to assist you with the necessary arrangements and ensure your stay was comfortable while waiting for your Toyota Sienna Vmi conversion van. It’s great to know that despite the challenges, we could meet your needs and make the process smoother for you. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new van! Best regards, The Team at Toyota of Scranton

Toyota of Scranton responded

Thank you, John Paul, for your review! We're delighted to hear that you had a great experience with our team and appreciated our no-pressure sales approach. Our goal is to provide a comfortable and enjoyable car-buying experience for all our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear PATRICKNASSER2, Thank you so much for your kind words and for sharing your positive experience with us! We're thrilled to hear that our sales team provided you with amazing service and made your car-buying experience a pleasant one. Ensuring our customers' satisfaction and finding them the perfect vehicle at a reasonable price is always our goal, and we're grateful for the opportunity to assist you in achieving that. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

TL.NAGLE, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear NMM6780, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience at Toyota of Scranton and found both great value and great service during your visit. It's wonderful to know that Allen Blad, our general manager, and our sales team provided you with excellent assistance. We take pride in our team's dedication to delivering top-notch service to our customers. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your support. Thank you for choosing Toyota of Scranton, and we hope you continue to enjoy your vehicle! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

mikelrc, We're sorry to hear about your disappointing experience with our service at Toyota of Scranton. We apologize if our pricing did not meet your expectations. We strive to provide transparent and fair pricing to all our customers, and we understand your frustration with the charges for the inspection and tire. We would appreciate the opportunity to address your concerns and investigate the details of your specific case. Please reach out to me at 570.702.8776 so we can further discuss your comments. At Toyota of Scranton, we value our customers and their satisfaction. We take feedback seriously as it helps us improve our services. We apologize for any inconvenience caused and hope to have the chance to make it right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to assist you further. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton