Jamie Shea | Page 13

Located and retrieved a car for me I wanted a standard transmission and there becoming harder to find in some models,, they found and delivered as needed. Leandro did an outstandi I wanted a standard transmission and there becoming harder to find in some models,, they found and delivered as needed. Leandro did an outstanding job. More

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New customer at Handy’s Toyota owners for 30 years; traveled from NY not to be disappointed! Leandro is a knowledgeable, pleasant and patient salesman. Received great trade i Toyota owners for 30 years; traveled from NY not to be disappointed! Leandro is a knowledgeable, pleasant and patient salesman. Received great trade in deal. More

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Great guy, great help Frank was such a pleasure to work with, he spent extra time at work to help us out, above the call of duty! He really helped us through the car buying Frank was such a pleasure to work with, he spent extra time at work to help us out, above the call of duty! He really helped us through the car buying process, since neither of us had ever bought or leased a new vehicle before. He was prompt about getting options in front of us. More

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The “Deal”ership that is worth a trip to “Deal” with The excellent customer service is still going strong 25+ years later. 1995 was our 1st 4Runner purchase and we keep coming back for more. Looking fo The excellent customer service is still going strong 25+ years later. 1995 was our 1st 4Runner purchase and we keep coming back for more. Looking forward to the sweet ride of our new 2019 TRD Pro 4Runner. Leandro, Jamie Shea, Kyle, Sam, Reg and Adam provided great care for our transaction. We love our Hometown “Deal”ership. More

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Treats Women Poorly You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid a You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid and gullible when it comes to my car. I went to the service department for a flat tire on my leased vehicle. The first thing Tiffany asked me was, "coming for service? Do you have an appointment?" I replied, "no I have a flat tire (partial flat)." Her response was, "well you've ruined your tire because you drove on it..... now you need a new tire." And she walked away from me. She further adds, "and since you didn't make an appointment, you're looking at an hour and 45 minutes." I replied, "well, I don't schedule my flat tires.....and I wasn't going to stay at the Vet." (I had my 6 month old puppy with me). So I go into the waiting area with my dog and shortly afterward, Tiffany approaches me. "We can't replace just the one tire.....you need to get 4 new tires......and we only have snow tires." My response was, "I don't need 4 tires..... I'm not buying 4 tires." She STRONGLY urged 4 tires; repeatedly throughout my THREE HOUR disaster! She stated that my current tires "aren't going to last me until March" and informed me that "in order to turn in my leased vehicle that I need to buy a new set of tires." She added, "I will go ask my Sales Manager, Jamie Shea about this." She came back stating that neither she, NOR HE, knew the answer to requiring me to replace all 4 tires before lease-end. She advised ME to call Toyota Financial to find out. So I called. Of course I don't have to purchase 4 new tires!! Not required!! Then Tiffany comes back and says "I strongly advise you to get at least 2 then." I refused. She rolled her eyes. While talking with Toyota Financial, the leasing dept suggested turning the lease in early instead of purchasing tires. She gave me Jamie Shea's name as the "Lease Loyalty Representative." She advised that he would go over my options. I approached Jamie who didn't have a clue what the leasing dept explained to me. He did NOT explain options; he didnt give me the time of day! He interrupted me several times to talk to other people. When he was done wasting his time with me, he looked at MY DOG and said, "well goodbye, now!" He told me, "maybe I'll call you tomorrow." No phone call of course. I went back to the service dept to check the status of my flat tire and Tiffany AGAIN pointed out that I had not made an appointment and that "I took so long making a decision as to purchasing 1 tire, 2 tires, or 4 tires," so now I was looking at another HOUR. I had already been there for TWO. God forbid I didn't schedule my flat tire! I gave her that answer every time she told me that I didn't make an appointment. Nicely suggest 4 new tires ONCE, not FIVE times. Mention a longer wait time ONCE, not 5 times because I didn't make an appointment. We have been loyal to this dealership for over 17 years. Even having the same salesperson for those 17 years. We loved our salesperson, Ali. He had been wonderful, but in the last few weeks this dealership has left us hanging. We've been trying to make a deal for over 3 weeks. No return calls, no responses, and lack of communication between Sam Farrar, the Sales Manager, and Ali Kamal, our Salesman. Tiffany in the service department even had the audacity to ask me for "all 10's" when filling out the survey! I think NOT!! In the end, I was overcharged a disposal fee, which Tiffany promised to refund, and the Service Dept didn't bother to fill up the rest of my tires or turn off the tire pressure indicator light. I will not recommend, or return, to this dealership. We have since visited Heritage Toyota and purchased another vehicle. We were treated respectfully and with great kindness. I was treated like a second-class citizen at Handy Toyota. They have lost our business and our respect. More

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Recent Purchase - First time Toyota owner My wife and I had a very positive experience the moment we entered the dealership, for the very first time. This is our first Toyota. We were greeted My wife and I had a very positive experience the moment we entered the dealership, for the very first time. This is our first Toyota. We were greeted by Frank who was very courteous and knowledgeable of the vehicle. He answered all our questions with out applying pressure. Jamie made a point of introducing himself and made us feel welcomed. The final negotiated price was fair, one that we felt we were not taken advantage of but was also a fair profit margin for the dealership. Reg completed the transaction, throughly explaining the process, post sale options. Although there's another Toyota dealership more convenient to us we are committed to having all service performed at Handy's and will be visiting them again with our next purchase. More

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Financial service excellent Recently purchased a Tacoma and had the pleasure of being serviced by Mason Maltese . He was the most complete person that I have ever dealt with sinc Recently purchased a Tacoma and had the pleasure of being serviced by Mason Maltese . He was the most complete person that I have ever dealt with since buying cars starting in 1962. His coverage of extended warranty was very well explained and he convinced us that extended warranty service was the best way to go. Mason is a very polite, intellengent smart person whom we enjoyed very much. Not sure how you were able to connect with him after all the previous car dealerships he worked at but sure glad you did. He adds much to your dealership. More

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Amazing Experience I made an appointment with a Aaron ahead of time. From the beginning of our time together to the end of the sale he was incredible. He was not in the I made an appointment with a Aaron ahead of time. From the beginning of our time together to the end of the sale he was incredible. He was not in the least bit pushy and was very knowledgeable. I will recommend him to others and will come back to him in the future. More

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handys rocks Good atmosphere low pressure to sign salesperson had good knowledge of the vehicle the entire team was very helpful I look forward to dealing with the Good atmosphere low pressure to sign salesperson had good knowledge of the vehicle the entire team was very helpful I look forward to dealing with them in the future More

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Very Helpful and knowledgeable Team I enjoyed the experien Handy Toyota Made My New Truck Experience a breeze! The Team at Handy was hands down The Best one I have ever had work with me Thank You Handy Toyota! Handy Toyota Made My New Truck Experience a breeze! The Team at Handy was hands down The Best one I have ever had work with me Thank You Handy Toyota!! More

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