Jamie Shea | Page 14

Treats Women Poorly You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid a You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid and gullible when it comes to my car. I went to the service department for a flat tire on my leased vehicle. The first thing Tiffany asked me was, "coming for service? Do you have an appointment?" I replied, "no I have a flat tire (partial flat)." Her response was, "well you've ruined your tire because you drove on it..... now you need a new tire." And she walked away from me. She further adds, "and since you didn't make an appointment, you're looking at an hour and 45 minutes." I replied, "well, I don't schedule my flat tires.....and I wasn't going to stay at the Vet." (I had my 6 month old puppy with me). So I go into the waiting area with my dog and shortly afterward, Tiffany approaches me. "We can't replace just the one tire.....you need to get 4 new tires......and we only have snow tires." My response was, "I don't need 4 tires..... I'm not buying 4 tires." She STRONGLY urged 4 tires; repeatedly throughout my THREE HOUR disaster! She stated that my current tires "aren't going to last me until March" and informed me that "in order to turn in my leased vehicle that I need to buy a new set of tires." She added, "I will go ask my Sales Manager, Jamie Shea about this." She came back stating that neither she, NOR HE, knew the answer to requiring me to replace all 4 tires before lease-end. She advised ME to call Toyota Financial to find out. So I called. Of course I don't have to purchase 4 new tires!! Not required!! Then Tiffany comes back and says "I strongly advise you to get at least 2 then." I refused. She rolled her eyes. While talking with Toyota Financial, the leasing dept suggested turning the lease in early instead of purchasing tires. She gave me Jamie Shea's name as the "Lease Loyalty Representative." She advised that he would go over my options. I approached Jamie who didn't have a clue what the leasing dept explained to me. He did NOT explain options; he didnt give me the time of day! He interrupted me several times to talk to other people. When he was done wasting his time with me, he looked at MY DOG and said, "well goodbye, now!" He told me, "maybe I'll call you tomorrow." No phone call of course. I went back to the service dept to check the status of my flat tire and Tiffany AGAIN pointed out that I had not made an appointment and that "I took so long making a decision as to purchasing 1 tire, 2 tires, or 4 tires," so now I was looking at another HOUR. I had already been there for TWO. God forbid I didn't schedule my flat tire! I gave her that answer every time she told me that I didn't make an appointment. Nicely suggest 4 new tires ONCE, not FIVE times. Mention a longer wait time ONCE, not 5 times because I didn't make an appointment. We have been loyal to this dealership for over 17 years. Even having the same salesperson for those 17 years. We loved our salesperson, Ali. He had been wonderful, but in the last few weeks this dealership has left us hanging. We've been trying to make a deal for over 3 weeks. No return calls, no responses, and lack of communication between Sam Farrar, the Sales Manager, and Ali Kamal, our Salesman. Tiffany in the service department even had the audacity to ask me for "all 10's" when filling out the survey! I think NOT!! In the end, I was overcharged a disposal fee, which Tiffany promised to refund, and the Service Dept didn't bother to fill up the rest of my tires or turn off the tire pressure indicator light. I will not recommend, or return, to this dealership. We have since visited Heritage Toyota and purchased another vehicle. We were treated respectfully and with great kindness. I was treated like a second-class citizen at Handy Toyota. They have lost our business and our respect. More

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Recent Purchase - First time Toyota owner My wife and I had a very positive experience the moment we entered the dealership, for the very first time. This is our first Toyota. We were greeted My wife and I had a very positive experience the moment we entered the dealership, for the very first time. This is our first Toyota. We were greeted by Frank who was very courteous and knowledgeable of the vehicle. He answered all our questions with out applying pressure. Jamie made a point of introducing himself and made us feel welcomed. The final negotiated price was fair, one that we felt we were not taken advantage of but was also a fair profit margin for the dealership. Reg completed the transaction, throughly explaining the process, post sale options. Although there's another Toyota dealership more convenient to us we are committed to having all service performed at Handy's and will be visiting them again with our next purchase. More

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Financial service excellent Recently purchased a Tacoma and had the pleasure of being serviced by Mason Maltese . He was the most complete person that I have ever dealt with sinc Recently purchased a Tacoma and had the pleasure of being serviced by Mason Maltese . He was the most complete person that I have ever dealt with since buying cars starting in 1962. His coverage of extended warranty was very well explained and he convinced us that extended warranty service was the best way to go. Mason is a very polite, intellengent smart person whom we enjoyed very much. Not sure how you were able to connect with him after all the previous car dealerships he worked at but sure glad you did. He adds much to your dealership. More

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Amazing Experience I made an appointment with a Aaron ahead of time. From the beginning of our time together to the end of the sale he was incredible. He was not in the I made an appointment with a Aaron ahead of time. From the beginning of our time together to the end of the sale he was incredible. He was not in the least bit pushy and was very knowledgeable. I will recommend him to others and will come back to him in the future. More

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handys rocks Good atmosphere low pressure to sign salesperson had good knowledge of the vehicle the entire team was very helpful I look forward to dealing with the Good atmosphere low pressure to sign salesperson had good knowledge of the vehicle the entire team was very helpful I look forward to dealing with them in the future More

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Very Helpful and knowledgeable Team I enjoyed the experien Handy Toyota Made My New Truck Experience a breeze! The Team at Handy was hands down The Best one I have ever had work with me Thank You Handy Toyota! Handy Toyota Made My New Truck Experience a breeze! The Team at Handy was hands down The Best one I have ever had work with me Thank You Handy Toyota!! More

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2018 Tacoma Purchase We worked with Aaron Bachelder at Handy Toyota on our recent purchase. He was personable and patient as we decided on a Tacoma or Tundra. We ultimate We worked with Aaron Bachelder at Handy Toyota on our recent purchase. He was personable and patient as we decided on a Tacoma or Tundra. We ultimately went with a Tacoma! He brought a nice approach to the process and is did a fabulous job in meeting our needs. His communication with us and is collaboration with his team to make the deal were outstanding. We were also impressed with Jamie Longway as we completed the pile of paperwork. It is was our second time working with Jamie and appreciate his professionalism and get it done attitude. Nice, job! More

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Easy Process, attention to detail, honest folks Leandro was by far the best sales associate I’ve dealt with so far when buying a vehicle. He was attentive to my requests in a pickup and brought my a Leandro was by far the best sales associate I’ve dealt with so far when buying a vehicle. He was attentive to my requests in a pickup and brought my attention to many different models. He made the process easy and pain free. Overall the dealership was gracious with finishing up the deal the same day and very generous on the trade. The two Jaimes were easy to deal with and very friendly. More

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No pressure, friendly and knowledgeable. I found this dealership very easy to work with compared to others. Leandro was very friendly, knowledgeable and patient throughout the sales process. I found this dealership very easy to work with compared to others. Leandro was very friendly, knowledgeable and patient throughout the sales process. Mason, in finance, made the paperwork portion as painless as possible and also very friendly, knowledgeable and patient. Receiving three years of free oil changes, tire rotations and state inspections was darn sweet. Would highly recommend purchasing a vehicle from Handy Toyota. More

by VTtundra Verified Customer Verified Customer

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That was easy! Big thanks to the team for a seamless customer- oriented experience. Frank, Kyle, Adam, Jaime L and Jamie S, you guys rock. Love my new mom bomb! Big thanks to the team for a seamless customer- oriented experience. Frank, Kyle, Adam, Jaime L and Jamie S, you guys rock. Love my new mom bomb! More

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