Jamie Falcone | Page 10

I worked with Shaun Galicinao he is always on top of the repairs along with the rest of the crew. Excellent customer service. I will be recommending him to friends and family repairs along with the rest of the crew. Excellent customer service. I will be recommending him to friends and family More

by WOODCMW1971 Verified Customer Verified Customer

Report | Print

I was really satisfied with all the service and the fast resolution to my car resolution to my car More

by LUNACERVANTES Verified Customer Verified Customer

Report | Print

Excellent customer service. Very happy with workmanship on my auto. Very comfortable settings in the waiting area also available complimentary drinks is a plus. Thank you Findl Very happy with workmanship on my auto. Very comfortable settings in the waiting area also available complimentary drinks is a plus. Thank you Findlay Toyota. More

by PMDILIMA Verified Customer Verified Customer

Report | Print

Always have been satisfied with the service writers . I appreciate the honesty by correcting the mistake and the courtesy of taking care of my gasoline I appreciate the honesty by correcting the mistake and the courtesy of taking care of my gasoline More

by SBUCKLY98 Verified Customer Verified Customer

Report | Print

Very pleasurable experience, Jamie was my service contact rep., took care of us in a timely and professional manner rep., took care of us in a timely and professional manner More

by GSCOTTK Verified Customer Verified Customer

Report | Print

JAMIE IS AN AWESOME SERVICE TECHNICIAN! HE WAS HONEST, PATIENT, KIND, AND GENUINE, AS WELL AS PERSONABLE. HE TREATED ME LIKE A VALUABLE CUSTOMER YESTERDAY WHEN I CAME TO GET MY CHRX SERVICE HE WAS HONEST, PATIENT, KIND, AND GENUINE, AS WELL AS PERSONABLE. HE TREATED ME LIKE A VALUABLE CUSTOMER YESTERDAY WHEN I CAME TO GET MY CHRX SERVICED... THANK YOU, JAMIE, YOU ROCK!!! :) ETHAN! I ADOPTED YOU AS MY LITTLE BROTHER THREE YEARS AGO, AND IT WAS SO GOOD SEEING YOU YESTERDAY! I AM SO PROUD OF YOU FOR YOUR PROMOTION TO FINANCE... :) I LOVE YOU GUYS... :) More

Report | Print

Very nice friendly clean place to do business with. At a pretty fair price. Have bought three cars from them At a pretty fair price. Have bought three cars from them More

by SHERYL4 Verified Customer Verified Customer

Report | Print

Bought my 2019 Toyota tundra Trd pro from you guys in Findlay Toyota Henderson Nevada have been taking my truck there ever since I bought it two years ago you guys are awesome thank you for all the work Findlay Toyota Henderson Nevada have been taking my truck there ever since I bought it two years ago you guys are awesome thank you for all the work in the upkeep and finding me the best price To maintain the maintenance needed on the Trd pro thank you guys. You’re awesome. Keep up the good work.. just wanna put in there that Jamie Falcone is awesome helped us out the best he could and got any issues that need to be talked about addressed. Keep up the good work, Jamie. More

by 19 TUNDRA TRD PRO Verified Customer Verified Customer

Report | Print

We bought a 2021 Honda accord 2 weeks ago and noticed the brakes making a loud squeaking noise when reversing after we took the car home. Brought he car in to the dealer on Friday around 12pm and they said l brakes making a loud squeaking noise when reversing after we took the car home. Brought he car in to the dealer on Friday around 12pm and they said latest we’d have our car back is 3pm. 3pm comes and nothing, we inquired and he said oh it’s barely being brought back. We needed to reschedule for the next day since we had an appointment across town. We schedule for sat at 10:30am. We drop the car off at 9:30am and the first guy told us the squeaking is normal when it’s cold. Unacceptable!!! We get a new service manager Jaime, he was great told us he’d call when he has details. Calls at 1pm and tells us they couldn’t find anything wrong but could replicate the noise but it was normal. Again, unacceptable since we just got the car 2 weeks ago and the noise was LOUD when reversing. That’s not normal! We asked them to check the brake pads, rotors etc to see if it was maybe put in incorrectly or warped. He agreed to it. We get to the dealership around 2pm to follow up, still nothing wrong with the car but verified the brake pads are Honda stamped and certified. We asked to have the brake pads replaced as this was not ok, we spent a lot of money on this car and it’s not up to standard. That noise is excessive and absolutely not normal. We talk to the sales manager Alex Paz who was an absolute jerk and asked us what we wanted him to do and that there was nothing he can do for us. We explained that we just got the car 2 weeks ago how we’re pretty sure it’s the brake pads and that we would like something done as we just spent a lot of money (to us) on this car. I even asked to test drive the other Honda Accord sports that was on the lot to show this isn’t common or normal as I’ve had several Hondas and Toyotas. He basically told us we should have inspected the car prior to purchasing, that he couldn’t do anything and we bought the car as is. He eluded to the fact that we were wasting his time by complaining due to them supposedly not being able to replicate the noise and that the brakes were after market parts and that we need to take the car as is. We then asked who is lying because service just told us that they were able to replicate the sound and that the brakes on the vehicle were certified Honda parts and they even called Honda to verify. Alex’s tone quickly changed once we called him out on that and he went back to service and to confirm we were correct. He then said theg would replace our brake pads for free but it would be costing the dealership over $200 and he didn’t feel like wasting money on our car when that won’t fix the problem. The brake pads were changed and as we expected the loud squeak/grinding noise is no longer there. Alex’s professionalism was far from the standards we expect of Toyota. The fact that he talked to us like we were stupid, had no idea what we’re talking about is despicable and unacceptable! There was no apology, no sense of care and no respect for customers just wanting a car to be in the condition they expect. We spent most of our weekend at the dealership advocating for our vehicle to be fixed. This shouldn’t have ever happened and I am extremely disappointed that this is the level of service Toyota offered us after being a customer since 06’. More

by Nexie Verified Customer Verified Customer

Report | Print

I always use Jamie Falcone. Everything goes very well. Communication is also very good with Jamie Everything goes very well. Communication is also very good with Jamie More

by lvairmech Verified Customer Verified Customer

Report | Print