Jamie Brenneman | Page 5

I have been a loyal and dedicated customer for 3 years. My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2, 2021. I had it towed to BMW of Cato My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2, 2021. I had it towed to BMW of Catonsville because I trusted their reputation and mission statement for providing exceptional service and for peace of mind. June 2 – car stopped running, towed to BMW of Catonsville June 3 – state-of-the art diagnostic test concluded faulty battery (car required reprogramming due to change of battery) June 4 – received video stating repairs were complete and car was running fine; however, technician noticed suspension issue while test driving the vehicle (Note: no mention of any noise, knocking, smoke, leaking or engine issue) June 10 – received video confirming inner and outer tire rods were replaced June 11 – received phone call stating car was running great; all repairs were completed; was test-driven to confirm repairs and car was ready for pickup June 12 – car broke down again (next day after pickup); towed back to dealership June 14 – was told the car needed a starter, however, my car was still sitting on the parking lot where the tow driver left it. I questioned the integrity of the technicians and diagnosis and requested to speak with the manager. June 16 – Spoke with manager (Mel Cuesta), verbalized my concerns and issues and he agreed that things weren’t adding up June 17 – I was told my engine was blown and needed to be replaced; quoted $25,000 for repairs and later changed it to $15000. June 28 – I reached out to corporate and filed a complaint, corporate suggested I bypass Mr. Cuesta and speak to Mr. Mike Winter (Service Director) concerning my vehicle and my complaints. Spoke with Mr. Winter and was told there was nothing he could do. Mr. Cuesto also told me I was required to put down ½ of the cost of the engine before repairs would be started. They offered me $1000- $1500 and said I had to have at least an 800 credit score to trade my 2014 550i. for which I found to be extremely offensive and insulting. And to add insult to injury, I was belittled and harassed to return the loaner when there has not been any resolution for my car. How could a certified technician put a car on a diagnostic, have it running, send video saying it's running great, test drive it and not know the engine was blown. Plus put a new battery in, reprogram it and the check engine light didn't come on. This dealership does not stand by its values and principles and treated me unfairly and showed no empathy or concern for my situation. My car did not have these issues before going in for service. More

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I really like the service here. When I enter the building, I think he’s name is Jae Lim and he came to me and helped me with my license plate and getting it on. Also introducing the features and car building, I think he’s name is Jae Lim and he came to me and helped me with my license plate and getting it on. Also introducing the features and carS. Very Patient. Thank you! More

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Jamie Brenneman is very professional, courteous, and thorough with her work. I always appreciate Jamie’s hard work. I will definitely refer my fellow BMW owners to her. Scott McLaughlin thorough with her work. I always appreciate Jamie’s hard work. I will definitely refer my fellow BMW owners to her. Scott McLaughlin More

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I just wanna thank the great team at bmw of Catonsville for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very h for all there great service.As soon as i walked in the door i was greeted by a great team of advisors. Brittany,Neil,Keon,Jamie and Ricky were very helpful and great customer service was provided by all five of this amazing team.i brought in my 2021 x5 and my 2014 328 this time.Also the smile i was greeted with could be seen under the mask that everyone had on.Very happy with how clean the areas are and how every one taking the Covid issues serious and professional.i just want to thank this amazing team for everything they did!!! More

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This dealership takes care of all their customers, from the initial purchase to service, best BMW dealership. Jamie took care of me in my immediate need when my car overheated. No questions asked, get your the initial purchase to service, best BMW dealership. Jamie took care of me in my immediate need when my car overheated. No questions asked, get your car here and a loaner will be waiting. I had a video rundown texted to me by 8:30am the next morning detailing the entire car’s condition and clearly explaining the issue and what needed to be done, as well as any recommended additions. Jamie was on the phone shortly thereafter explains the cost. This was such a stress reliever knowing that my car was taken care of repaired in short order, having my car back by the end of the day! More

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Jamie B. the Service advisor was excellent. She is very knowledgeable and kept me updated every step of the way. She took care of all the paperwork and communication with the warranty company. I honestly a knowledgeable and kept me updated every step of the way. She took care of all the paperwork and communication with the warranty company. I honestly am very happy and glad she is my service adviser. With the busy schedule that I have I didn’t have to worry too much about how my car after I dropped it off to Jamie. More

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Jamie was awesome like always. She always texting me back quick if I have have any problems. I would always buy a car here with Jamie doing my service. quick if I have have any problems. I would always buy a car here with Jamie doing my service. More

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Jamie Brenneman was extremely pleasant to work with helping me schedule a prepurchase inspection. She was very helpful and informative about the process. Awesome Job helping me schedule a prepurchase inspection. She was very helpful and informative about the process. Awesome Job More

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I was extremely pleased with the service and professionalism! Jamie was patient and delivered great customer service! She answered all my questions and explained all the technical things that I professionalism! Jamie was patient and delivered great customer service! She answered all my questions and explained all the technical things that I honestly have no idea about. I felt very comfortable and she walked me through the whole process. Great service! More

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Jamie is extremely professional and assisted me with all my questions and gave me excellent service. She went far and beyond in helping me. I appreciate her time and support that made things much easier my questions and gave me excellent service. She went far and beyond in helping me. I appreciate her time and support that made things much easier for me. Her kindness and friendly attitude made my day. I took the time to recognize her since it’s rare to find this type of assistance in business these days. Having excellent employees to represent your company is extremely important for a company to have great success and thrive. I hope Jamie is recognized from my survey and I will continue to do business with you do to her exceptional skills and attitude. Thank you!!!!! More

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