Jamie Brenneman | Page 4

Jamie has bee6my service advisor for years she's very professional, friendly and knows her stuff. Jamie is always honest and always does her best to make sure I'm satisfied with all work done. Jamie alwa professional, friendly and knows her stuff. Jamie is always honest and always does her best to make sure I'm satisfied with all work done. Jamie always gretts me with a smile and she communicates about your vehicle as if it were here own. Thank you Jamie for being Great! Ms. Bacon More

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Harold Blackwell and Andrew in finance were an absolute pleasure. Their honesty was apparent and appreciated. Made, what could’ve been a frustrating day, absolutely tolerable. pleasure. Their honesty was apparent and appreciated. Made, what could’ve been a frustrating day, absolutely tolerable. More

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Great customer service! I spoke with Jamie Brenneman about my newly purchased BMW and she was incredibly helpful, knowledgeable, patient and very friendly! She helped me cla I spoke with Jamie Brenneman about my newly purchased BMW and she was incredibly helpful, knowledgeable, patient and very friendly! She helped me clarify all of my questions and went above and beyond to provide the best customer service possible! Thank you! More

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BMW of Catonsville is lucky to have such a professional, knowledgeable and caring team member as Howard Moon on staff! From start to finish to follow up, we were extremely satisfied with Howard and the deal knowledgeable and caring team member as Howard Moon on staff! From start to finish to follow up, we were extremely satisfied with Howard and the dealership! Jamie Brenneman, in service, was excellent in getting a minor issue resolved. She took the time to show me some of her favorite features on my new car! This was a huge help and very kind of her! More

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Terrific customer service with a friendly staff meeting customer needs. I always feel like my vehicle is getting top notch care. customer needs. I always feel like my vehicle is getting top notch care. More

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I recently took my 2020 BMW X5 in for repair of 2 of my wheels. Jamie Brenneman is my service advisor, and as usual she and the service team did an outstanding job. I can't see where I had any wheel rash o wheels. Jamie Brenneman is my service advisor, and as usual she and the service team did an outstanding job. I can't see where I had any wheel rash on either wheel. I am delighted with the repair to my beautiful X5. More

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I just purchased my 3rd BMW from Benn Edwards at BMW of Catonsville. I know it won't be my last. The service is second to none. First class all the way. From sales, to service and everything in between Catonsville. I know it won't be my last. The service is second to none. First class all the way. From sales, to service and everything in between....A+ More

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I am coming to the dealership since 2017. Jamie is fantastic overall; She went above and beyond on nearly every occasion to make us comfortable and welcomed. Emotional branding is the biggest marketin fantastic overall; She went above and beyond on nearly every occasion to make us comfortable and welcomed. Emotional branding is the biggest marketing tool for any business; a little kindness and a smile on the face go a long way. Thank you! More

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This dealership is awesome! Jamie Brenneman and the entire service staff at BMW of Catonsville are very professional and personable. I'll always refer my fellow BMW owners to them. entire service staff at BMW of Catonsville are very professional and personable. I'll always refer my fellow BMW owners to them. More

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I have been a loyal and dedicated customer for 3 years. My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2, 2021. I had it towed to BMW of Cato My current experience has been a nightmare and totally unacceptable. My car cut off and wouldn't start on June 2, 2021. I had it towed to BMW of Catonsville because I trusted their reputation and mission statement for providing exceptional service and for peace of mind. June 2 – car stopped running, towed to BMW of Catonsville June 3 – state-of-the art diagnostic test concluded faulty battery (car required reprogramming due to change of battery) June 4 – received video stating repairs were complete and car was running fine; however, technician noticed suspension issue while test driving the vehicle (Note: no mention of any noise, knocking, smoke, leaking or engine issue) June 10 – received video confirming inner and outer tire rods were replaced June 11 – received phone call stating car was running great; all repairs were completed; was test-driven to confirm repairs and car was ready for pickup June 12 – car broke down again (next day after pickup); towed back to dealership June 14 – was told the car needed a starter, however, my car was still sitting on the parking lot where the tow driver left it. I questioned the integrity of the technicians and diagnosis and requested to speak with the manager. June 16 – Spoke with manager (Mel Cuesta), verbalized my concerns and issues and he agreed that things weren’t adding up June 17 – I was told my engine was blown and needed to be replaced; quoted $25,000 for repairs and later changed it to $15000. June 28 – I reached out to corporate and filed a complaint, corporate suggested I bypass Mr. Cuesta and speak to Mr. Mike Winter (Service Director) concerning my vehicle and my complaints. Spoke with Mr. Winter and was told there was nothing he could do. Mr. Cuesto also told me I was required to put down ½ of the cost of the engine before repairs would be started. They offered me $1000- $1500 and said I had to have at least an 800 credit score to trade my 2014 550i. for which I found to be extremely offensive and insulting. And to add insult to injury, I was belittled and harassed to return the loaner when there has not been any resolution for my car. How could a certified technician put a car on a diagnostic, have it running, send video saying it's running great, test drive it and not know the engine was blown. Plus put a new battery in, reprogram it and the check engine light didn't come on. This dealership does not stand by its values and principles and treated me unfairly and showed no empathy or concern for my situation. My car did not have these issues before going in for service. More

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