James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 5

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

September 11, 2026

Dealership Rating
Employee Rating

The price was too expensive for the work done. There is a a piece on the right front of the car which is dangling. It should’ve been repaired, but nobody took the time to fix it. More

by krosenberg18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2026

Fitzgerald Subaru Rockville responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again for your input, and we hope to hear from you soon.

September 10, 2026

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Employee Rating

To pay $177 for oil change and tire rotation in this economy is outrages. I will not be coming back to this dealership. This price is more inline for luxury cars than a Japanese economy car. For compari More

by hodjata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2026

Fitzgerald Subaru Rockville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 08, 2026

Dealership Rating
Employee Rating

Very professional folks at your service department. Truly felt as someone treated with kindness animist welcoming jesters, Your staff was very knowledgeable and provided me with excellent service the ho More

by DZBULLELK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service team treated you with the warm, expert care you described. Your remarks about our swift diagnosis and repair of your Subaru Outback underscore our focus on efficiency. Knowing that this helped you continue your Washington DC vacation is truly rewarding.

September 06, 2026

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Employee Rating

They are generally competent and helpful. Particularly the service staff, spare parts folks and on the floor mechanics. Good lot. More

by idcharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 06, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service staff, parts department and mechanics were competent and helpful during your visit. Thank you for the five-star rating.

September 04, 2026

Dealership Rating
Employee Rating

I was very pleased with the service I received on my Subaru Crosstrek.Very efficient... More

by elianaanton14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael

Sep 04, 2026

Fitzgerald Subaru Rockville responded

Your note about our efficient service on your Subaru Crosstrek is appreciated. Hearing that you were pleased with how efficiently we completed your service means a lot to our service department.

September 04, 2026

Dealership Rating
Employee Rating

Jacob did a great job of taking care of me. Fast service and kept me up to date! More

by mfang111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Brubacher

Sep 04, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for recognizing our fast service and updates. Hearing that you felt well taken care of during service on your Subaru Outback means a lot to our service team.

September 03, 2026

Dealership Rating
Employee Rating

10:30 appointment for oil/lube — car back at 3 — cars ahead of me had problems — I should have been called to come in at another time mathematical error in bill. Bill should be more detailed. when a More

by JLHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ismail Posada

Sep 21, 2026

Fitzgerald Subaru Rockville responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 03, 2026

Dealership Rating
Employee Rating

I really appreciate that they can get service done as walk-ins, I also really appreciate the video summaries done by the mechanics. More

by sarahjeanneadkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Fitzgerald Subaru Rockville responded

Knowing you appreciate our walk-in service and video summaries from our mechanics means a lot to our service team. We’re glad we could make maintaining your Subaru Impreza easy.

August 31, 2026

Dealership Rating
Employee Rating

Everything was good. I'll take in consideration your mechanic notes about potential work to be done to maintain AC system, will possibly schedule another visit for that. More

by YZADOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Fitzgerald Subaru Rockville responded

Knowing everything went smoothly for your Subaru Legacy and that our mechanic’s recommendations for AC maintenance were helpful is rewarding. James is ready to assist with scheduling your follow-up visit whenever it’s convenient for you.

August 30, 2026

Dealership Rating
Employee Rating

My service advisor Nathaniel did great job. He gave updates and always accommodating. Thank you i appreciate it . More

by wilmadaquer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Knowing that you received timely updates and accommodating service on your Subaru Forester means a lot to our service team. Thank you for your kind words.

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