James Richards
Assistant Service Manager
Fitzgerald Subaru Rockville
11407 Rockville Pike
Rockville, MD 20852
264 Reviews
Write a Review264 Reviews of James Richards
October 25, 2026
I was on time and they took my car right away. The waiting area was clean and had snacks. Everyone I dealt with was friendly and courteous. They sent me a film of what they did showing my license The waiting area was clean and had snacks. Everyone I dealt with was friendly and courteous. They sent me a film of what they did showing my license.. I was very pleased with the experience and would recommend Fitzgerald's. More
Other Employees Tagged: I don't know the names of the people who serviced my car>
October 23, 2026
Wanted to charge me 6x what I paid at another location to replace all 4 tire pressure monitoring sensors. Wanted to replace part for window but I fixed myself by re-programming. They claim that is short te replace all 4 tire pressure monitoring sensors. Wanted to replace part for window but I fixed myself by re-programming. They claim that is short term, but in their inspection video they did NOT show the door open with the supposedly bad track. Strange since they showed all the other things with parts removed. Audio for video was very poor. Could not understand some of what was said. They missed the leak in one of the tires. Also did not provide any measurements of things serviced. Especially resurfaced rotors. Wanted to do a ton of additional service at exorbitant prices. Even though I purchased enhanced service plan and booked an appointment, they took quite a long time to get me a loaner car. Not planning on going back to this company. I'm done with Fitzgerald. More
Other Employees Tagged: Amadeo
October 17, 2026
We have always been extremely satisfied with with the personnel and the service provided. This last time was no exception. Our thank you to Mr Posada personnel and the service provided. This last time was no exception. Our thank you to Mr Posada More
Other Employees Tagged: Ismael Posada

