James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

October 29, 2026

Dealership Rating
Employee Rating

It was a very good experience, as usual, everyis nice and explained the necessity of the car . I am happy with the service 👏🏻👏🏻👏🏻 More

by EDITHANDJOSAN
Service Price Transparency
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Recommend Dealer
Yes

October 28, 2026

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Service advisors were super helpful getting the service done right and on time, with the final cost landing within the estimate. More

by KHABERMEIER
Service Price Transparency
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Recommend Dealer
Yes
Oct 28, 2026

Fitzgerald Subaru Rockville responded

We're glad our advisors provided the support you needed and that the service on your Subaru Forester was completed properly and on schedule. Thank you for the five-star rating!

October 26, 2026

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Nate Kamara has always been extremely helpful, friendly, and great to work with. The waiting area was nice and comfortable during service. More

by jacobepstein134
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nate Kamara

Oct 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 25, 2026

Dealership Rating
Employee Rating

I was on time and they took my car right away. The waiting area was clean and had snacks. Everyone I dealt with was friendly and courteous. They sent me a film of what they did showing my license More

by Claire
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Recommend Dealer
Yes

Other Employees Tagged: I don't know the names of the people who serviced my car>

Oct 26, 2026

Fitzgerald Subaru Rockville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.

October 25, 2026

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Customer service and technical / mechanical expertise was great as usual. They made a potentially stressful situation so easy. More

by JDEMPS78
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Oct 25, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing Fitzgerald Subaru Rockville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2026

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Employee Rating

Wanted to charge me 6x what I paid at another location to replace all 4 tire pressure monitoring sensors. Wanted to replace part for window but I fixed myself by re-programming. They claim that is short te More

by ARF668
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Amadeo

Oct 26, 2026

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

October 21, 2026

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Employee Rating

Very expensive, it was not clear what was necessary vs nice to have I felt pressured More

by MENDOZA99
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2026

Fitzgerald Subaru Rockville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fitzgerald Subaru Rockville are glad to have you as a customer.

October 17, 2026

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We have always been extremely satisfied with with the personnel and the service provided. This last time was no exception. Our thank you to Mr Posada More

by WAHUTCH35
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

Oct 17, 2026

Fitzgerald Subaru Rockville responded

Your note about consistently being pleased with our staff highlights the level of care we aim to offer for your Subaru XV Crosstrek. Hearing your thanks means a lot to our service department.

October 16, 2026

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Employee Rating

Thank you very much, it was good seeing you, and servicing my car. The next step is to ORDER PARTS to fix the "Check Engine Light" that is on.. More

by mmovah
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 16, 2026

Fitzgerald Subaru Rockville responded

We’re glad we had the chance to see you again and service your Suzuki Reno. James is coordinating the parts order to address your check engine light promptly. Your kind words and five-star rating mean a great deal to our service department.

October 16, 2026

Dealership Rating
Employee Rating

they advised that they would check on the passenger side review mirror, and inform me if they could replace it. More

by STELLASNYDER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Don't remember the service department individual who helped me out.

Oct 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fitzgerald Subaru Rockville are glad to have you as a customer.

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