James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 2

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

October 14, 2026

Dealership Rating
Employee Rating

Very happy with all the work done. Didn't realize that Mondays were SO busy so I'll avoid them in future. More

by dneiman236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2026

Fitzgerald Subaru Rockville responded

Knowing you’re very happy with the work on your Subaru Crosstrek is truly rewarding for our service team. We’re sorry that Mondays tend to be so busy and appreciate your understanding. We look forward to serving you at a more convenient time.

October 13, 2026

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great services; reliable staff; strong use of technology. front desk team very capable and make me want to return. videos are a strong play, as are services like lyft rides More

by nick@oliveto.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2026

Fitzgerald Subaru Rockville responded

Knowing that videos and Lyft rides made your service experience more convenient means a lot to our service department. We’re glad the front desk team helped you feel well cared for during your Subaru Forester service. We hope to welcome you back soon.

October 12, 2026

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Employee Rating

I have been a longtime customer of Fitzgerald Subaru and trust them completely to take care of my car. They also make the buying process easy when I have been in the market for a new vehicle. More

by NCOMEARA
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mendoza

Oct 12, 2026

Fitzgerald Subaru Rockville responded

Trust and reliability guide everything our service department does. Knowing you trust us completely to care for your Subaru Crosstrek over so many years is truly rewarding. Your continued confidence and five-star rating mean a great deal to our team.

October 12, 2026

Dealership Rating
Employee Rating

I have been a longtime customer of Fitzgerald Subaru and trust them completely to take care of my car. They also make the buying process easy when I have been in the market for a new vehicle. More

by NCOMEARA
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mendoza

Oct 12, 2026

Fitzgerald Subaru Rockville responded

Knowing you trust our service department to care for your Crosstrek and that our buying process feels effortless is truly rewarding. Your loyalty and kind words mean a great deal to our entire team.

October 09, 2026

Dealership Rating
Employee Rating

Ismael Posada did a great job of explaining what service had been done, and what I need to do in the future. Friendly and professional. More

by dswansondc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Posada

Oct 09, 2026

Fitzgerald Subaru Rockville responded

We’re glad our service team could clearly explain the work performed on your Impreza and outline what comes next. Your kind words about our explanation and professionalism mean a lot to us.

October 09, 2026

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Employee Rating

I really like Fitzgerald especially for the quality service. We've purchased six cars there so far and if we need another that's where I'll go. Ishmael in the service department has always been excelle More

by JOELR.WARREN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ishmael

Oct 09, 2026

Fitzgerald Subaru Rockville responded

We’re glad you’ve chosen us for six vehicles and continue relying on our service department. Hearing your praise of our Crosstrek care and ongoing trust is truly rewarding. We’re here for whatever you need in the future.

October 09, 2026

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Employee Rating

As always, they accosted my needs in a friendly professional and efficient manner. I have been a customer at Fitzgerald for years and have always been treated extremely well. More

by bccorning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob

Oct 09, 2026

Fitzgerald Subaru Rockville responded

Knowing that each visit to our service department has met your needs with friendly, professional, and efficient care means a great deal to our team. We’re glad we’ve been able to care for your Subaru Forester for so many years.

October 08, 2026

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Clearly communicated everything. Friendly and competent. Always sending reminders and scheduling is effortless. I highly recommend! More

by rcb321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

Your note about clear communication and seamless scheduling reflects our service department’s dedication to effortless experiences. Hearing you found our team friendly and competent means a lot to us. We appreciate your recommendation and look forward to serving your Subaru Outback again.

October 08, 2026

Dealership Rating
Employee Rating

Ismael Posada did a great job explaining the services that needed to be done and was very respectful when he let us know that the car would not be ready the same day. He contacted us promptly the next mo More

by JOANNEKOVENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

Your note about clear explanations and respectful timing reflects how our service department prioritizes keeping you informed. Knowing that our prompt updates and courteous communication met your expectations means a lot to us. Thank you for the five-star rating and for trusting us with service on your Subaru Outback.

October 08, 2026

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Employee Rating

Great experience. Needed to revise appointment details (services needed). Everything was updated. On arrival, check-in was quick. Loaner was waiting and I was on my More

by SOKANLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Fitzgerald Subaru Rockville responded

Your mention of how smoothly we revised your appointment and handled check-in underscores our team’s focus on clear communication and efficiency. Knowing you found a loaner ready and the service on your Subaru Outback wrapped up sooner than expected means a lot to us.

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