James Richards | Page 3

Did a great job: long wait but pleased : don’t like they don’t take regular c xard don’t take regular c xard More

by CBLUMB3332 Verified Customer Verified Customer

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The service department knows what has to be done and will work with customers to prioritize repairs. I trust their judgment implicitly. work with customers to prioritize repairs. I trust their judgment implicitly. More

by SHIRLEY.FRIED Verified Customer Verified Customer

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Best service and sales departments I have ever been too! Always loyal to the best Always loyal to the best More

by MULDOONE Verified Customer Verified Customer

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Awesome and very clean. Customer service is great. Very professional every time I visit for service. Customer service is great. Very professional every time I visit for service. More

by sg1jag28 Verified Customer Verified Customer

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Matthew was incredibly helpful and informative with my service issues. His knowledge base is very impressive! service issues. His knowledge base is very impressive! More

by anthonylgarrett Verified Customer Verified Customer

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Excellent, friendly, and efficient service. Superior to two other Subaru dealers I have dealt with. Superior to two other Subaru dealers I have dealt with. More

by DAVID.EVANS95 Verified Customer Verified Customer

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The service people have always been attentive and explain things completely, so I would give them all high marks. But I still remember that someone in management was manipulative and untruthful about a coupl things completely, so I would give them all high marks. But I still remember that someone in management was manipulative and untruthful about a couple of charges when I was thinking about buying my car. I still remember that, which will tell you how much it bothered me then, and still does. More

by T Verified Customer Verified Customer

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Mathew and Nate are two great human beings who know how to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as to connect, how to serve and how to get things done for their clients. They are amazing and I feel so well taken care of always, Very grateful …. as car issues and repairs can be so stressful. More

by ELORAC22 Verified Customer Verified Customer

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Ridiculous nickel-and-diming, poor communication, and lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a w lazy service: 1. Failed to inform me beforehand that they didn't provide loaners even though it was clearly requested in my online appointment a week prior - apparently they only provide loaners if you sign up for their Loaner Program. Otherwise it's a $50/day rental. When I complained about not being told until I showed up in person without any travel options, they comped me a Lyft. 2. Wanted $110 diagnostic fee to just check a noise. Note that this is the same dealership that have been unable to diagnose or fix a HVAC issue for over a year now (over 3 separate service visits) - their excuse is "issue cannot be replicated" by their technician. 3. Service was adequate - why does an oil change take most of a day? This dealership is adjacent to a Hyundai dealership. They seem to emulate the worst part of that brand's sales and service philosophy. While the staff are polite and efficient, the general attitude seems geared more towards squeezing every extra penny out of a customer rather than providing genuinely good service and uplifting the brand. Sadly, this seems to be the norm for many dealerships - service is their moneymaker, and they're trying to squeeze every last penny out of their customers as new car sales stagnate. More

by SaigonDesign Verified Customer Verified Customer

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Friendly responsible and respectful personnel. The service was excellent, representative was very attentive to all my concerns The service was excellent, representative was very attentive to all my concerns More

by DELICADA62 Verified Customer Verified Customer

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