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James Richards

Overview Reviews (264) Inventory (123)

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James Richards

James Richards | Page 4

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8

264 Reviews

Overview Reviews (264) Inventory (123)

4.8

264 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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264 Reviews of James Richards

September 26, 2026

Dealership Rating

Employee Rating

Very friendly, customer focused from beginning to end. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions. Efficiently handled the appointment set up, service desk intake process and fast garage service. Very patient while answering my questions. More

by JEANIETHOMAS03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ismael

Sep 26, 2026 -

Fitzgerald Subaru Rockville responded

Your comment about our customer-focused approach from start to finish highlights how much we value clear communication. Hearing that the appointment setup, service desk intake, and garage work felt efficient means a lot to our service team. We’re also glad we could patiently address all your questions during service on your Subaru Forester.

September 26, 2026

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Employee Rating

A thorough inspection revealed addition work that was really need and important to safe driving. really need and important to safe driving. More

by TED.BUIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 26, 2026 -

Fitzgerald Subaru Rockville responded

Thank you for highlighting the importance of our thorough inspections. We’re glad this check uncovered the additional work needed to keep your Forester safe.

September 24, 2026

Dealership Rating

Employee Rating

Prompt attention by the front team who take the car and professional service by the service representative. Very clean premises. professional service by the service representative. Very clean premises. More

by jjarobles

Verified Customer

Recommend Dealer

Yes

Sep 24, 2026 -

Fitzgerald Subaru Rockville responded

Knowing that our front team’s prompt attention met your expectations means a lot to our service department. Hearing that our service representative was professional and our facility was spotless is truly rewarding. Thank you for trusting our dealership with your Subaru Forester service and for sharing your experience.

September 21, 2026

Dealership Rating

Employee Rating

Great experience at Fitzgerald Subaru. Thank you to Nathaniel and the team for quick service and timely communication. Thank you to Nathaniel and the team for quick service and timely communication. More

by chuck.prahl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nathaniel, Jacob

Sep 21, 2026 -

Fitzgerald Subaru Rockville responded

Your mention of our prompt service on your Outback and clear updates reflects our service department’s dedication to keeping you informed. Your recognition means a lot to us.

September 21, 2026

Dealership Rating

Employee Rating

My experience couldn’t have been better. My representative was thorough and helpful explaining everything that was necessary and what options I had. And excellent experience. My representative was thorough and helpful explaining everything that was necessary and what options I had. And excellent experience. More

by MARYMAdAY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 21, 2026 -

Fitzgerald Subaru Rockville responded

Knowing your experience couldn’t have been better means a lot to our service team. We’re pleased our representative could thoroughly explain everything and outline your options during service on your Subaru Forester.

September 14, 2026

Dealership Rating

Employee Rating

The people worked on my car did a great job. We are very happy for their service. Excellent dealer! We are very happy for their service. Excellent dealer! More

by JILIANGGAO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 14, 2026 -

Fitzgerald Subaru Rockville responded

We’re glad you’re happy with the work done on your Subaru Forester. Hearing you found our service excellent means a lot to our team.

September 14, 2026

Dealership Rating

Employee Rating

Everything was performed perfectly as usual. That’s why I recommend Subaru Fitzgerald Rockville to everybody. That’s why I recommend Subaru Fitzgerald Rockville to everybody. More

by shahroo2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mr. Esmael is the best.

Sep 14, 2026 -

Fitzgerald Subaru Rockville responded

Knowing that the service on your Subaru Crosstrek was performed perfectly again is rewarding. Your recommendation means a lot to our team.

September 12, 2026

Dealership Rating

Employee Rating

Fitzgerald fixed my car the other day. I went in to get the oil changed and the tires rotated but they found a few other things that needed to be fixed. My car drives much better now and t I went in to get the oil changed and the tires rotated but they found a few other things that needed to be fixed. My car drives much better now and the problem with one of the sensors has been fixed. More

by DDL

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Sep 12, 2026 -

Fitzgerald Subaru Rockville responded

Your mention of the sensor repair and the smoother drive highlights our service department’s thorough approach. Our team is pleased James could identify those issues and restore your Crosstrek’s performance.

September 12, 2026

Dealership Rating

Employee Rating

As Always, they were courteous and efficient. Car was ready when they said it would be. Car was ready when they said it would be. More

by ppaulmiller66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 12, 2026 -

Fitzgerald Subaru Rockville responded

Hearing that your Subaru Outback was ready when promised and that our team provided respectful, prompt service means a lot to our service team. Thank you for the five-star rating.

September 12, 2026

Dealership Rating

Employee Rating

Fitzgerald is always pleasant to deal with. They are friendly and professional. They took care of my maintenance and made a suggestion for additional work that made sense. I love when they send They are friendly and professional. They took care of my maintenance and made a suggestion for additional work that made sense. I love when they send the video of the mechanic checking the car — so helpful. More

by maxvicrox

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 12, 2026 -

Fitzgerald Subaru Rockville responded

Your kind words about our friendly, professional service and video inspections highlight our service department’s commitment to transparency. Our team is pleased we could take care of your Subaru Crosstrek’s maintenance and recommend additional work that made sense.

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