James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 6

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

August 30, 2026

Dealership Rating
Employee Rating

The folks there are very responsive and customer friendly, especially Mathew! The only thing that was an issue was that it took too long to wait for our car to be brought around after it was ready. More

by seth.lucash
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Hearing that our service team was responsive and customer friendly means a lot to us. We apologize for the longer wait to have your Subaru Crosstrek brought around and appreciate your patience. Thank you for recommending our dealership so highly.

August 30, 2026

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Employee Rating

Great service. James fully explained everything. And was very responsive.. he answered all my questions and proactively kept us informed of the status of the rep More

by LOULEVY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2026

Fitzgerald Subaru Rockville responded

Your praise of James’s clear explanations and proactive updates is very rewarding. Knowing you felt informed throughout the service on your Forester means a lot to our service team.

August 29, 2026

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Nice work. Professional staff. Kept me informed on the status of the work needed to be completed. More

by DENNIS.MCCUNE
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star review and for recognizing our team’s clear communication and professionalism during your Subaru Outback service. Hearing you felt fully informed about the work means a lot to our service department.

August 28, 2026

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The service was efficient and professionally and completed within the stated time. Communication was courteous More

by BELLERDJ
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Fitzgerald Subaru Rockville responded

Knowing the service on your Subaru Forester was prompt and that our communication felt courteous is rewarding. Thank you for the five-star rating and for trusting us with your Subaru Forester service.

August 28, 2026

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The work was done very professionally and the service center was very clear about what work they performed. More

by leslie_meador
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2026

Fitzgerald Subaru Rockville responded

We’re glad the service on your Subaru Forester felt both professional and clear. Hearing that our explanations of the work performed met your expectations means a lot to our service team.

August 28, 2026

Dealership Rating
Employee Rating

Very communicative, efficient, attention to detail, and do good work. I always rely on them. More

by mscassero
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis M.

Aug 28, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for trusting our service team with your Subaru Forester. Knowing that you rely on us for clear communication, efficiency, and attention to detail means a lot to us.

August 27, 2026

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Employee Rating

This visit went really well thanks in large part to the Service Technician, Matthew Clark. The appt.was timely and well orchestrated. Movement through the system was smooth and efficient. The summary of More

by CINDIGIL
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Aug 27, 2026

Fitzgerald Subaru Rockville responded

We’re glad your service appointment was timely and well coordinated, and that the overall process on your Subaru Forester was seamless. It’s rewarding to know you found our walk-around summary helpful. Your kind words and perfect rating mean a great deal to our service team.

August 23, 2026

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Employee Rating

The service representative was attentive and candid and kept me informed. I found the video useful. More

by KINAKAYAMA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Fitzgerald Subaru Rockville responded

Your mention of the video update highlights our focus on clear communication during service on your Forester. Hearing that our representative’s attentive, candid updates kept you informed means a lot to our service team.

August 22, 2026

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Employee Rating

Great service. They have helped me with three different vehicles. Staff are awesome. Plan to keep my service here More

by luismayorga95
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 22, 2026

Fitzgerald Subaru Rockville responded

Reliability and consistency guide our service department. Knowing we’ve helped you with three different vehicles, including your Crosstrek, and that you’ll continue trusting us for service means a lot to our team.

August 22, 2026

Dealership Rating
Employee Rating

Great Customer service as usual. Nice place to wait and not a far walk from Pike and Rose for breakfast while the car gets serviced More

by karla.sys
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 22, 2026

Fitzgerald Subaru Rockville responded

Thanks so much for your kind words and five-star rating. We’re glad our comfortable waiting area and easy walk to Pike and Rose helped make your Subaru Crosstrek service visit more enjoyable.

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