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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 21

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

April 03, 2026

Dealership Rating
Employee Rating

Excellent customer care at the workshop reception The waiting area is comfortable & the coffee and snacks More

by HEKARINVESTMENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathanael Kamara

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Apr 03, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear you found our workshop reception team attentive and the waiting area comfortable. We’re happy the coffee and snacks helped make your Subaru service visit more enjoyable.

April 03, 2026

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Employee Rating

Good service, the videos were ok and the time of waiting was reasonableoverall ggod service More

by fernandocasafranca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the helpful video updates and the manageable wait time during your Subaru Forester service. James and our team appreciate your feedback and look forward to assisting you on your next visit.

April 01, 2026

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Employee Rating

Staff and service department are excellent. Very attentive to my needs and my cars needs. More

by boothollow
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Service Time
Service Communication
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Yes
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Apr 01, 2026

Fitzgerald Subaru Rockville responded

Thank you for your five-star rating. We’re glad our service team was attentive to your needs and took great care of your Subaru. We look forward to assisting you with any future service.

March 31, 2026

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Employee Rating

Nate was terrific and helpful, friendly and professional! He made sure we understood the charges and let us know promptly when the vehicle was ready. More

by lindaayres2710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elijah Moore

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Mar 31, 2026

Fitzgerald Subaru Rockville responded

We’re delighted our team provided friendly, professional service and clear details on charges for your Subaru. It’s great to know we could notify you promptly when your vehicle was ready. Thank you for trusting us with your service needs.

March 29, 2026

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Employee Rating

I have been the Rockville Subaru office customer since I purchased my Subaru 2016 and have been completely satisfied with the services I have received. More

by YTANI0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Mar 29, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear you’ve been happy with the care you’ve received since 2016. We appreciate your loyalty as a Subaru owner. We look forward to helping with your next service visit.

March 29, 2026

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Employee Rating

Service was fine, took a little longer than expected but James kept me informed regarding this. More

by mully1765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with your Subaru Outback service. We appreciate your patience with the extra time, and we’re happy James kept you informed throughout. We look forward to assisting you again.

March 28, 2026

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Employee Rating

Jake was terrific! He was courteous and retrieved the car for us. Give him a raise! More

by twh12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

Fitzgerald Subaru Rockville responded

We appreciate your five-star rating for the service on your Subaru Solterra. It’s great to hear our team’s courteous assistance and prompt vehicle retrieval made your visit smooth. We’ll be sure to pass along your feedback.

March 27, 2026

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Employee Rating

Consistently good, attentive and timely service. Careful attention to detail. Great customer service. Easy scheduling. More

by KMKULLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Mar 28, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting the attentive and prompt care your Outback received. We’re glad scheduling was simple and that our team’s attention to detail met your expectations. We appreciate your continued trust.

March 27, 2026

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Employee Rating

Great service, they were very helpful and friendly. I appreciated the ride home and back. More

by pennpaula579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing that our team was helpful and friendly during your Subaru Crosstrek service. We’re glad the courtesy ride home and back added extra convenience. We look forward to welcoming you back for your next service.

March 27, 2026

Dealership Rating
Employee Rating

The people that we have dealt with are all professional, courteous, friendly, knowledgeable and very straightforward about the prices. They answered all our concerns. More

by drbengero
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott, Matthew

Print
Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for recognizing our team’s professionalism, courtesy, and transparency during your Subaru Outback service. We’re glad we could address all your concerns clearly. We appreciate your trust and look forward to serving you again.

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