James Richards | Page 20

I am always pleased with the service at Fitzgerald Subaru. There is great communication, including a video of what the mechanic finds on inspection, they found issues with the car that I didn't reali Subaru. There is great communication, including a video of what the mechanic finds on inspection, they found issues with the car that I didn't realize like light bulbs that were out over my rear license plate which could get a ticket from police. They found a leak that I would have realized only if it affected the car's performance. It was a very expensive repair all around, but I understand the economics of today and would prefer paying the amount than being stuck on a road someplace, needing a tow, and then having the repair cost more than it did preemptively. Also the staff is wonderful to work with. Always informative, pleasant, and considerate. More

by vchapman394ever Verified Customer Verified Customer

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The care runs like brand new. Staff was friendly and accommodating. Once I approved the work, it would have been helpful to give a timeline on completion of the work. I waited Staff was friendly and accommodating. Once I approved the work, it would have been helpful to give a timeline on completion of the work. I waited for over 5 hours in your customer lounge, which, by the way, was comfortable and offered snacks and water. Had I known the work would taken so long, I would have left and came back.. When I got my car back, it was clean outside, the driver side floor had been vacuumed but not the passenger side. I don't know now they missed it because it was noticeably untidy. Also, someone left a bottled water in the cup holder. All in all, I cannot say enough about how well the car runs now and it is great not hearing the brakes squeal. Many thanks and kind regards More

by brinda.rothwell Verified Customer Verified Customer

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Excellent, Friendly, Good service, I have so many good things to say but I now have reached by 15 word goal. things to say but I now have reached by 15 word goal. More

by PETERSENDC Verified Customer Verified Customer

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Quick and efficient service provided on a minor recall issue. Exceeded my expectations. Thank you Fitz! issue. Exceeded my expectations. Thank you Fitz! More

by doug.dembling Verified Customer Verified Customer

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Always prompt and courteous Work is always done correctly. I bought my fifth Forester from this dealer last year. That is how pleased I have been. correctly. I bought my fifth Forester from this dealer last year. That is how pleased I have been. More

by josephpop1 Verified Customer Verified Customer

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Completed 12-month service in a timely manner while waiting. Service representative provided updates as needed. waiting. Service representative provided updates as needed. More

by brownl365 Verified Customer Verified Customer

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I was charged $2800 for a transmission valve replacement. This is on the high end and unfortunately they were unwilling to provide any kind of discount apart from takeoff $200 for the diagnosis of the issue. This is on the high end and unfortunately they were unwilling to provide any kind of discount apart from takeoff $200 for the diagnosis of the issue. I wish they could be competitive price wise, I go to them normally with my car, but they’re high price has forced me to find an alternative solution which I’m happy with. More

by kathleenlaya Verified Customer Verified Customer

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Great customer service and timely service as usual - from the reception to wait time to video taped assessment and clear costs to delivery and onto the follow up the next day. Thank you the reception to wait time to video taped assessment and clear costs to delivery and onto the follow up the next day. Thank you More

by shargh11 Verified Customer Verified Customer

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Always have a good service experience at Fitzgerald. They never recommend more than I need and always look for discounts to keep my bill as low as possible. Appreciate the Lyft ride that picked m e up a They never recommend more than I need and always look for discounts to keep my bill as low as possible. Appreciate the Lyft ride that picked m e up at my house after the car needed to be kept overnight. More

by DBOEHR Verified Customer Verified Customer

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Always great service from the service department, especially from James Richards. We have been happy with the for years. especially from James Richards. We have been happy with the for years. More

by MSORRELLS1217 Verified Customer Verified Customer

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