James Richards | Page 19

Fitzgerald Subaru makes it easy to schedule routine service. The staff are friendly and courteous and listen to any concerns you have. There is a lounge where you can wait for your car to be serviced, service. The staff are friendly and courteous and listen to any concerns you have. There is a lounge where you can wait for your car to be serviced, and staff keep you informed via text and video about the status of the service. In addition to the service which I had scheduled, I asked that the mechanic check a problem I had with the rear assist brake sensor. To my delight, the sensor was not broken, merely displaced, which the service team fixed at no additional charge. That's good customer service. More

by DCKOLB20016 Verified Customer Verified Customer

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Matthew and Dale were very knowledgeable and professional to my needs and had me in and out fast. I'm visiting DC from Georgia and development an oil leak that was identified and fixed by your technicians. I to my needs and had me in and out fast. I'm visiting DC from Georgia and development an oil leak that was identified and fixed by your technicians. I artived at 7:30 AM and they managed to work me in without a scheduled appointment. When I return to Georgia, I hope my Subaru dealer is as satisfying to work with as you have been. Give Matthew and Dale my best. Bob Griggs More

by bobgriggs420 Verified Customer Verified Customer

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There is a reason I’ve purchased 2 Subarus at Fitzgerald and trusted their service center to maintain my vehicle, it’s because the service is exceptional, reliable, and honest. It’s a testament to Fitzgeral and trusted their service center to maintain my vehicle, it’s because the service is exceptional, reliable, and honest. It’s a testament to Fitzgerald that they gave little or no turnover in the service staff, dedicated employees provide excellent customer dervice. More

by monaghankj Verified Customer Verified Customer

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Staff are very friendly and courteous and work performed is shown by video from the service technician explaining everything done and what may need to be fixed with next checkup is shown by video from the service technician explaining everything done and what may need to be fixed with next checkup More

by rbi3250 Verified Customer Verified Customer

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Friendly knowledgeable and they really care about you and your car. I really live my subaru and your car. I really live my subaru More

by WAEPS Verified Customer Verified Customer

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Ismael was great, helpful and a pleasure to work with as always. The video was clear and the Lyft service was quick. always. The video was clear and the Lyft service was quick. More

by HAGAYCOHEN778 Verified Customer Verified Customer

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Professional, caring and readily available to update on the service progress and respond to any questions. the service progress and respond to any questions. More

by Jurongsq Verified Customer Verified Customer

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Excellent service and attentive to customer's needs; shows real interest in wanting to do a good job; I left pleased with the service. shows real interest in wanting to do a good job; I left pleased with the service. More

by klewis210 Verified Customer Verified Customer

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Great. Everything in the questions reflects how I feel. All really good. I like coming there to have my car being taken care of. Everything in the questions reflects how I feel. All really good. I like coming there to have my car being taken care of. More

by MARYCHEWES Verified Customer Verified Customer

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I came in for an oil change. I was given an estimate for recommended work costing an additional $535 not required by manufacturer's maintenance schedule. Rep should have looked a I was given an estimate for recommended work costing an additional $535 not required by manufacturer's maintenance schedule. Rep should have looked at car's maintenance history (I only service my car at Fitzgerald) and determined brake fluid and power steering fluid was well within manufacture's service recommendation. I had to consult with my husband to find this out. Don't appreciate the upcharge mentality, especially since a 3% service charge is added to the bill if paying by credit card. Luckily, I could use my debit card to pay the invoice. I love the inspection video and automated invoice to approve any additional charges for work. Since I waited for my car in the show room overflow, it would be great if music could be "easy listening" not rap, Top 40, country, or any other heavy beat music. It's just too much in the morning! More

by TGClark Verified Customer Verified Customer

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