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James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 18

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
265 Reviews
4.8

265 Reviews

Write a Review

265 Reviews of James Richards

April 23, 2026

Dealership Rating
Employee Rating

You guys are great! The online video and approval function is a great addition, fantastic function! More

by zaozedong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael

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Apr 23, 2026

Fitzgerald Subaru Rockville responded

Thank you for the 5-star rating. We’re glad the online video and approval feature made your Subaru Crosstrek service more convenient. We appreciate your feedback and look forward to helping you again.

April 22, 2026

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Employee Rating

Luis was my service advisor and he made the experience there stress-free and easy. Great work by service team and although I waited there for car maintenance work to be done, it was comfortable sitting in More

by marisa.birns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mariano

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Apr 22, 2026

Fitzgerald Subaru Rockville responded

It’s wonderful to hear our service team made your visit stress-free. We’re glad the snack room gave you a comfortable spot while we worked on your Subaru Forester. Thank you for bringing your vehicle in for maintenance and we look forward to seeing you again.

April 21, 2026

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Employee Rating

Excellent service and great work by service team. Great communication and able to work with me on timing of completion. Will continue to bring my Subaru to them. More

by zacharyj.weber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

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Apr 21, 2026

Fitzgerald Subaru Rockville responded

Thank you for sharing your experience with our service team and the work on your Subaru Ascent. We’re glad our communication and scheduling met your needs. We look forward to your next visit.

April 21, 2026

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Employee Rating

Used them for about 15 years. Trust them completely. Good work, honest, easy to work with More

by Atir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Forester for the past 15 years. James and our team are glad to provide honest, straightforward service you can count on. We appreciate your loyalty and look forward to helping you again.

April 20, 2026

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Employee Rating

Great managers and sales team who worked hard to get me the best deal possible. Will absolutely recommend to friends and family More

by derekbrown933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Twain Dooley, Darin Elmore, Tom Redlack , David Porras, Nick Zahra, Darin Elmore were all very knowledgeable and helpful managers

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Apr 20, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear that our Subaru managers and sales team worked so diligently to get you the best deal. We appreciate your recommendation to friends and family. Thank you for choosing us.

April 19, 2026

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Employee Rating

Fast efficient service. Estimate of time to perform service and cost were right on. I particularly liked the video inspection and the shuttle service. More

by rcommerce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 19, 2026

Fitzgerald Subaru Rockville responded

It’s great to hear James and our service team delivered fast, efficient service for your Subaru Forester. We’re glad the time and cost estimates were on point, and that the video inspection and shuttle service added convenience. We look forward to assisting you again.

April 17, 2026

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Employee Rating

Professional and polite, all staff that I came In contact with. Excellent service, car is well taken care of. More

by LRWIN915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 17, 2026

Fitzgerald Subaru Rockville responded

We appreciate your feedback. It’s great to know our team treated you with professionalism and courtesy and that your Forester is in good hands. We look forward to caring for your vehicle again.

April 17, 2026

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Employee Rating

Clear communication during the process. Appreciate the video showing and explaining everything to me. Would go again. More

by vincentcendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 17, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our clear communication and the video walkthrough of your service. James will be pleased to hear how much you valued that approach. We look forward to assisting with your Subaru Outback again.

April 16, 2026

Dealership Rating
Employee Rating

The service department is excellent. We will be using their services again in the future. More

by KALAVRIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 16, 2026

Fitzgerald Subaru Rockville responded

Thank you for highlighting our service department’s performance. James is glad your Subaru Forester received excellent care. We look forward to assisting you again.

April 16, 2026

Dealership Rating
Employee Rating

Care and responsiveness characterized my experience w staff. Speedy service for recall. I was very pleased. Finished in time for next appointment. More

by kateboliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 16, 2026

Fitzgerald Subaru Rockville responded

We’re pleased that James and our staff provided prompt recall service for your Subaru Forester and got you on your way in time for your next appointment. Your feedback is much appreciated and we look forward to assisting you again.

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