James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 22

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

March 27, 2026

Dealership Rating
Employee Rating

Fitzgerald Subaru serviced my 2025 Subaru outback on Tuesday. The service performed was excellent and the customer service personnel provided excellent customer service. Thank you! More

by WESLEY60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

Fitzgerald Subaru Rockville responded

Thank you for bringing your 2025 Subaru Outback in for service this past Tuesday. We’re delighted the work and customer care met your expectations. We look forward to helping you again.

March 26, 2026

Dealership Rating
Employee Rating

The service was excellent and everyone was very friendly. They worked with me on the price by determining what was really necessary at this time. More

by NLEGUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for entrusting us with your Subaru Crosstrek service. We’re glad our team provided friendly support and clear guidance on the maintenance that was truly necessary.

March 26, 2026

Dealership Rating
Employee Rating

As usual outstanding job Nate and Ismael always help and Lester the manager even better More

by JORGELAURE
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nate

Mar 26, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting us with your Subaru Legacy maintenance. James is happy to hear that our team consistently provides excellent support.

March 25, 2026

Dealership Rating
Employee Rating

Quick greeting outside; friendly service advisor; interesting video regarding repairs needed; easy waiting area; completed within a reasonable time frame More

by MARIANNE.SOPONIS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 25, 2026

Fitzgerald Subaru Rockville responded

Your feedback about the warm welcome and James’s attentive approach is much appreciated. We’re glad the repair video and comfortable waiting area provided clarity and convenience and that your Subaru was ready in a timely manner. Thank you for trusting us with your service needs.

March 25, 2026

Dealership Rating
Employee Rating

As is the “perfect norm” for service to all vehicles bought from Fitzgerald (7) the service department has never let me down. Even just stopping by for a “safety” check after a snow storm to check tires More

by sjbhore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amadeo

Mar 25, 2026

Fitzgerald Subaru Rockville responded

We’re delighted that James and our service team have consistently supported your Jeep, from tire and fluid checks after a snowstorm to routine oil changes. It means a lot that you make the trip from Delaware for each visit. We look forward to welcoming you whenever you stop by again.

March 24, 2026

Dealership Rating
Employee Rating

Very friendly and professional. Make you feel like part of the family. Highly recommend them. More

by spetradakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lawrence Payne in Sales

Mar 24, 2026

Fitzgerald Subaru Rockville responded

Thank you for choosing us for your Subaru Outback service. James and our team are delighted to know you felt welcomed and well cared for. We appreciate your recommendation and look forward to your next visit.

March 20, 2026

Dealership Rating
Employee Rating

Fitzgerald subaru is like family to us… on our 4th Subaru and having recommended Subaru to many! We can’t say enough good things about! More

by jeyclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel

Mar 21, 2026

Fitzgerald Subaru Rockville responded

Hearing that you consider us part of the family is a highlight for James and our team. We’re honored to have been part of your fourth Subaru experience and appreciate your referrals. We look forward to keeping you happy on the road.

March 20, 2026

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Employee Rating

Great and fast service. Price is reasonable. Matthew gave me prompt updates regarding my car during the entire service process. More

by enoknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Clark

Mar 20, 2026

Fitzgerald Subaru Rockville responded

Thank you for your kind review. We’re glad our team provided fast service, reasonable pricing, and clear updates on your Subaru Impreza. We look forward to assisting you again.

March 19, 2026

Dealership Rating
Employee Rating

efficient as usual, courteous staff, and the waiting area is improved. all expected services performed, plus tire replacement - tho I dont understand why replacing two tires takes over an additional ho More

by JWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: luis

Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thank you for mentioning our courteous team and the updated waiting area. We apologize for the extra time needed for tire replacement and are looking into ways to reduce such delays. We appreciate your continued trust in your Subaru Crosstrek and look forward to serving you again.

March 19, 2026

Dealership Rating
Employee Rating

James and the other staff members were courteous and helpful in the process of purchasing a new car. More

by markrsnyder
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Fitzgerald Subaru Rockville responded

Thanks for letting us know about your experience. We’re glad James and our team were courteous and helpful during your new Subaru purchase. Enjoy your new car and we look forward to assisting you again.

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