James King
James King at Mall of Georgia Ford
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James King

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.2
147 Reviews

Dealership Experience

23 yrs, 4 mos

Industry Experience

23 yrs, 4 mos

4.2

147 Reviews

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147 Reviews of James King

April 02, 2025

Dealership Rating
Employee Rating

The Mall of Georgia Ford did an excellent job on my car. I will recommend them to my friends. More

by agalabai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Mall of Georgia Ford responded

Thank you for the kind words! We’re so glad to hear you had a great experience with Mall of Georgia Ford. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to assisting you and your friends again in the future!

March 30, 2025

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Did an excellent job in fixing my car. I truly appreciate the professionalism that was shown to me. More

by laurieanntaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Mall of Georgia Ford responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team provided the professionalism you deserve. If you ever need assistance in the future, don't hesitate to reach out!

March 30, 2025

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Employee Rating

Dropped truck off for service department to look into possible transmission issue, was told I needed a new transmission. Took the truck to another shop and turned out to be a programming issue and noth More

by WILLIAMS4945
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 01, 2025

Mall of Georgia Ford responded

We understand your concerns and want to address them appropriately. Please reach out to Scott Tackabury, as he would like the opportunity to discuss this situation further and ensure that any misunderstandings are clarified. You can contact him directly at Stackabury@vtaig.com.

March 10, 2025

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Very happy with Mall of Georgia Ford Second vehicle I purchased from them another great experience Patrick is fantastic Thanks to everyone More

by wjgrippe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2025

Mall of Georgia Ford responded

Thank you for your continued trust in Mall of Georgia Ford! We're so happy to hear that your second vehicle purchase was another great experience, and that Patrick provided fantastic service. We truly appreciate your business and look forward to helping you again in the future!

March 09, 2025

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Great service from the team to get the truck bought. They were very fast. That’s right. More

by FLAMMERJT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 11, 2025

Mall of Georgia Ford responded

Thank you for your kind words about the service you received! We’re thrilled to hear that our team was able to help you purchase your truck efficiently and quickly. Our goal is to provide fast and effective service, ensuring that every customer has a hassle-free experience. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing us for your automotive needs. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help you with all your vehicle needs!

February 16, 2025

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After purchasing the vehicle and having problems with a two year old truck they did not want to stand behind it and just wanting to keep charging for a problem that had begun before the miles had run out b More

by Direrat
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 20, 2025

Mall of Georgia Ford responded

We are sorry to hear about your experience with both the service you received, and the communication challenges you encountered. We understand how frustrating it can be when an issue is not properly diagnosed or resolved, and we apologize for not meeting your expectations. We take your feedback seriously, and it’s important to us that we improve moving forward. If you would like to discuss this matter further and explore potential solutions, please reach out to Scott Tackabury at Stackabury@vtaig.com.

February 09, 2025

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The technician who did my engine oil change did not train all the oil out after the oil changed the truck felt different so I did the oil change again the next day. This truck takes six quarts max with oil f More

by sangypw89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian Turnbull, Andy Stanley

Feb 11, 2025

Mall of Georgia Ford responded

We regret to hear about your experience and understand how frustrating it must have been. Your feedback is important to us, and we would like the opportunity to make this right. Please contact Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns further and address this situation appropriately. We appreciate your patience and hope to restore your trust in our service.

January 19, 2025

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Customer service representative and financial associate were both very helpful and professional. Service time was also reasonable. More

by JPHARSHAW
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Mall of Georgia Ford responded

Thank you for your feedback! We’re delighted to hear that both our customer service representative and financial associate provided helpful and professional assistance. It’s also great to know the service time met your expectations. We look forward to serving you again in the future!

December 21, 2024

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Employee Rating

I have a “we owe” with them to fix the 4c4 system in a truck I purchased and have been trying to schedule to bring it in since its 1hr away from me. I keep getting told that someone will contact me but More

by Felipe Martins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 23, 2024

Mall of Georgia Ford responded

We sincerely apologize for the delays and lack of communication you've experienced regarding the service. We understand how frustrating it can be to wait for a resolution, and we regret that we haven't met your expectations in this regard. Your feedback is important to us, and we want to make sure we address your concerns promptly. Please reach out directly to Scott Tackabury at Stackabury@vtaig.com, and he will assist you in scheduling the necessary repairs and ensuring that you receive the service you were promised. Thank you for your patience, and we look forward to resolving this matter for you.

December 18, 2024

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Employee Rating

Absolutely impeccable service! The technicians are top-tier. In and out very quickly. Great job More

by ngeary05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull

Dec 19, 2024

Mall of Georgia Ford responded

Thank you for your fantastic review! We're delighted to hear that you received impeccable service and that our technicians met your expectations. Speed and quality are our priorities, and it's great to know you were in and out quickly. We appreciate your kind words and look forward to serving you again in the future!

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