James King
James King at Mall of Georgia Ford

James King | Page 19

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.3
196 Reviews

Dealership Experience

24 yrs, 7 mos

Industry Experience

24 yrs, 7 mos

4.3

196 Reviews

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196 Reviews of James King

February 13, 2021

Dealership Rating
Employee Rating

very bad service. They refused to fix my 2014 ford focus, for a transmission problem rl which is covered by extende warranty, leaving shi I took it to another ford dealership which they fixed it at no More

by Jucaveni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Wessels

Feb 25, 2021

Mall of Georgia Ford responded

Hi Jucaveni, Thank you for letting us know! There should be no reason why we could not address your transmission and would like to learn more. Please contact Lindsey Frazier at lfrazier@mogf.com to further discuss things and find a remedy to your situation.

February 12, 2021

Dealership Rating
Employee Rating

The Service Department is top notch. Very friendly and very informative. The waiting area is very clean,safe and comfortable. The Service Department performance is one of the main reasons I continue to bu More

by DWASHENBURN300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 15, 2021

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

December 12, 2020

Dealership Rating
Employee Rating

Great service and attention to detail. Surprisingly affordable for a “dealership”. Love the fact that I can get a “Lyft”, so I’m not stuck waiting at the dealership during service appointments. More

by drew35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull , Jessica Slaughter

Dec 21, 2020

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

September 25, 2020

Dealership Rating
Employee Rating

The Mall of Georgia Ford dealership truly care about your service experience. I'm pleased that management called to resolve the issues. Regards, Tony Reeves More

by tonyreeves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull

Sep 28, 2020

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 02, 2020

Dealership Rating
Employee Rating

it was one of my best shopping experienced. thanks to all the sales team. The attention and service of the Ford sales team, created in my confidence for the purchase. the purchase was a success. I reco More

by Carmen Mauco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Roig

Sep 03, 2020

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 05, 2020

Dealership Rating
Employee Rating

Never handled paperwork properly! Place is a joke and handled transactions poorly turned in lease only to find out never turned in paperwork to ford More

by Terranova1413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 11, 2020

Mall of Georgia Ford responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Lindsey Frazier at LFrazier@mogf.com.

June 13, 2020

Dealership Rating
Employee Rating

He helped me buy a car instead of selling me something I don’t need. No pressure and easy to work with the finance team. More

by BILL.SOWDERS2
Recommend Dealer
Yes

Other Employees Tagged: Shawn Malcolm

Jun 16, 2020

Mall of Georgia Ford responded

Thank you for your positive feedback!

June 04, 2020

Dealership Rating
Employee Rating

No interest in using your service or dealership due your standard poor business practices. Efforts of luring and misleading customers.. Do not call or contact us please. More

by Blpsale
Recommend Dealer
No

Other Employees Tagged: Joshua Carter , Jordan Lee, Bryce Piper, James Shellaugh, Jessica Slaughter

Jun 09, 2020

Mall of Georgia Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Lindsey Frazier at LFrazier@mogf.com.

June 03, 2020

Dealership Rating
Employee Rating

Very poor personal skills at this location. Long wait times for help with only three customers in the building. Now I’m so glad that I didn’t buy my Explorer Sport from them. I would not refer anyone to More

by Paul
Recommend Dealer
No
Jun 09, 2020

Mall of Georgia Ford responded

Hello, Paul. We appreciate your feedback. Our goal is to make the purchase process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Lindsey Frazier at LFrazier@mogf.com.

May 23, 2020

Dealership Rating
Employee Rating

Great team that takes time to remember your name. Courteous to everyone that comes in the dealership and garage. The facility is always clean and family friendly. More

by chronicbark
Recommend Dealer
Yes
May 26, 2020

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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