James Gallardo

I appreciate the dealer taking into account our concerns and repairing all items they could. While one of the issues they repaired was caused be previous maintenance at this dealer, I feel their service wen and repairing all items they could. While one of the issues they repaired was caused be previous maintenance at this dealer, I feel their service went above and beyond to repair any hard feelings moving forward. More

by pclemons28 Verified Customer Verified Customer

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Easy contact, easy in, easy out, issue dealt with. I couldn't say anything better about the service I couldn't say anything better about the service More

by KKEITH66208 Verified Customer Verified Customer

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Great experience each time visiting Lexus service department. Every employee is very courteous and knowledgeable. department. Every employee is very courteous and knowledgeable. More

by Fathi Verified Customer Verified Customer

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Always treated well, love the technician video showing the underside of the vehicle and recommendations for the future. Instructions are always followed and negative surprises don’t happen. Having the veh the underside of the vehicle and recommendations for the future. Instructions are always followed and negative surprises don’t happen. Having the vehicle washed and vac’d is a stellar bonus as well, a complete and positive expensive. More

by Eric Verified Customer Verified Customer

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We've known James for many years now and he's always been great. He approaches his job with good motives, morals and intentions. Never once did we feel like he's trying to cheat us like some of the other ser great. He approaches his job with good motives, morals and intentions. Never once did we feel like he's trying to cheat us like some of the other service shops in town. There have been many Service Managers AND General Managers at this facility come and go, but we can always count on James to be there. Loyalty is almost unheard of in today's world and James has proven loyalty to his employer. Thank you for everything you do James. God bless you. More

by moeen.mshaban Verified Customer Verified Customer

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Service department was very timely, friendly and professional. Appt went smoothly and quickly. Very much appreciated. professional. Appt went smoothly and quickly. Very much appreciated. More

by BTBUEHLER Verified Customer Verified Customer

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From purchase to service over the years, I’ve always been quite satisfied with the professionalism of this dealership. quite satisfied with the professionalism of this dealership. More

by debgann Verified Customer Verified Customer

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I missed my last complimentary service, which was due at either 20,000 miles or two years, and I was a little over the two-year timeframe. However, with the help of the service department, especially the se either 20,000 miles or two years, and I was a little over the two-year timeframe. However, with the help of the service department, especially the service manager, I was able to receive the complimentary service anyway. That’s great customer service! Thank you very much for your help and support. I really appreciate it! More

by tnguyenks Verified Customer Verified Customer

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Service was great. Fast in and out. No extra costs added to final bill. Will be back in 10k miles. Thanks. Fast in and out. No extra costs added to final bill. Will be back in 10k miles. Thanks. More

by Derbyite Verified Customer Verified Customer

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Very disappointed in Lexus. The RX was redesigned in 2023 with a flaw that pulls dust into cabin. The dealership sold me this model even though they knew about the problem and k The RX was redesigned in 2023 with a flaw that pulls dust into cabin. The dealership sold me this model even though they knew about the problem and knew I drive 1.5 miles in a gravel road. Such a violation of my trust in them. More

by Randikaygraham Verified Customer Verified Customer

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