James Birchman
James Birchman at Showcase Honda

James Birchman | Page 9

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
133 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

18 yrs, 2 mos

4.8

133 Reviews

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133 Reviews of James Birchman

November 12, 2024

Dealership Rating
Employee Rating

James was empathetic, professional, and very respectful. I will gladly work with him again. He also gave great advice. I rate him Excellent by far!! More

by khoyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Showcase Honda responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with James. His dedication to providing excellent service really shines, and we look forward to working with you again in the future!

November 07, 2024

Dealership Rating
Employee Rating

Had a tire blow out Wednesday morning and had no time to make an appointment. When I pulled up to showcase Honda I had my previous advisor James came up to me and although I didn't have an appointment he ma More

by davidsergiolopez9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2024

Showcase Honda responded

Thanks for the awesome review, David! We're thrilled to hear that James provided you with such excellent service and support during your visit. Our team always strives to go above and beyond for our customers, and it's great to see that reflected in your experience. Safe travels!

October 30, 2024

Dealership Rating
Employee Rating

Love this dealership. Always courteous and they explain thoroughly whatever I need done. Highly recommend ! More

by PETERSENJMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Showcase Honda responded

Thank you so much for your kind words! We’re thrilled to hear that you love our dealership and appreciate the courteous service you receive. It’s our goal to ensure that every customer feels informed and well taken care of, and we're glad we could deliver that for you. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future!

October 26, 2024

Dealership Rating
Employee Rating

James is always pleasant and very helpful. He called me after the service to see how my car was running More

by JANOTRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Showcase Honda responded

Thank you for your fantastic review! We're thrilled to hear that James made your experience positive and followed up to ensure everything was running smoothly. Our team is dedicated to providing great service, and your feedback really motivates us!

October 23, 2024

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Employee Rating

Great service always have the work done quickly never have a problem scheduling an appointment More

by VICBEAU99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Cassie Allen, Devin Suzuki, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

Oct 24, 2024

Showcase Honda responded

Thanks for the awesome feedback! We're thrilled to hear you're happy with our quick service and scheduling. Your satisfaction is our top priority, and we look forward to continuing to serve you!

October 16, 2024

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Employee Rating

My service advisor was really great and helped me with anything that I needed for my car More

by Isa
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 21, 2024

Showcase Honda responded

Thank you, Isa! We're thrilled to hear that your service advisor provided excellent support. Our team is dedicated to ensuring a smooth experience for all our customers. We appreciate your feedback and look forward to assisting you again in the future!

October 15, 2024

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Employee Rating

Professional appearance and demeanor, knowledgeable, concise, focused, articulate, concern about issues with vehicle and myself More

by daiseysunshine
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Oct 15, 2024

Showcase Honda responded

Daisey, thank you for your fantastic review! We're thrilled to hear you appreciated our professionalism and knowledge. Your feedback motivates us to continue delivering excellent service. Looking forward to assisting you again!

October 09, 2024

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Employee Rating

Love this dealership friendly and very helpful folks! This was our 3rd vehicle we've purchased and we will not hesitate to come back. More

by Randy EDDY
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Gist , Santos Mendoza, Alejandro Vergara, Trey Sutherland 5 stars

Oct 11, 2024

Showcase Honda responded

Randy, we’re thrilled to hear you had a great experience with us! Thank you for your loyalty and kind words. We look forward to helping you find your next vehicle whenever you're ready!

October 07, 2024

Dealership Rating
Employee Rating

I think I have been treated fair with the exception of my suspicion that the 2020 Honda I purchased had been in in an accident that wasn’t disclosed which would’ve lowered my purchase price. Yet I bought the More

by JANIERASCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen, Devin Suzuki, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Noah Ventura

Oct 08, 2024

Showcase Honda responded

Janiera, we appreciate your thoughtful feedback! We’re glad to hear you’ve had positive experiences with our service team. Your concerns regarding the vehicle's history are important, and we’ll definitely look into them. Thank you for sharing your experience, and we’re here to assist you further.

September 30, 2024

Dealership Rating
Employee Rating

Showcase Honda has always been my go-to. Cassie has always taken good care of me and my car. I make sure to ask for her every time, although the entire staff is so great. More

by perezmariannaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clay Knight, Sean Hoopes, Amair Habhab, Cassie Allen , Daniel McCourt

Oct 02, 2024

Showcase Honda responded

Thanks for the fantastic review! We're thrilled to hear that Cassie and our team consistently provide you with excellent service. Your loyalty means the world to us, and we look forward to seeing you again soon!

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