James Birchman
James Birchman at Showcase Honda

James Birchman | Page 14

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.7
140 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

18 yrs, 2 mos

4.7

140 Reviews

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140 Reviews of James Birchman

June 18, 2024

Dealership Rating
Employee Rating

I'm ecstatic to the excellent job you did to my vehicle. Highly endorsed to those who are in need.. thanks.... More

by DERCHO02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: It's my first time, not yet familiar

June 17, 2024

Dealership Rating
Employee Rating

Very responsive and helpful! Staff is professional. I do not like that you require 15 words. It seems manipulative. I will not complete any more surveys! More

by LOREEADAMS4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

June 16, 2024

Dealership Rating
Employee Rating

James was a very good informant on what was going to be done. Kept me updated with what was going on. Overall good service man. More

by CCELINE.SESMA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

June 16, 2024

Dealership Rating
Employee Rating

I have a terrible car. 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) More

by wesrdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard York, Sean Hoopes, Jerry Green, Cassie Allen, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo

June 16, 2024

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Employee Rating

Very good service. James explained the process in much detail and how the new offering from honda and showcase are much better than before. More

by GG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with James at Showcase Honda. Providing detailed explanations and showcasing the improvements in Honda's offerings are key aspects of our commitment to excellent customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Showcase Honda!

June 15, 2024

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Took my car in and it was very quick and easy. The employees told me everything I needed to know and always kept me updated. Great experience! More

by ISABELJENS9
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're thrilled to hear that your experience bringing in your car was quick, easy, and informative. Keeping our customers updated and informed is a priority for us, and we're glad that you had a great experience with our team. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

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Employee Rating

Amazing service they knew exactly went I needed and got it done in a timely manner More

by b.torres01254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're thrilled to hear that you had an amazing service experience with us. It's great to know that our team knew exactly what you needed and completed the service in a timely manner. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service again in the future!

June 15, 2024

Dealership Rating
Employee Rating

I've always had great work done here. I appreciate that when I called yesterday James was able to get me in same day and had my repair done. Thank you. More

by GFELIX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're delighted to hear that you've always had great experiences at our dealership. We understand the importance of timely service, and we're glad that James was able to accommodate you by getting you in the same day and completing your repair promptly. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service again in the future!

June 14, 2024

Dealership Rating
Employee Rating

James was extremely helpful during my oil change. He explained different things my car needed and was very clear. More

by MEAGANANNE0627
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your feedback! We're glad to hear that James provided you with extremely helpful service during your oil change. It's great to know that he took the time to explain the different things your car needed in a clear manner. Your satisfaction is important to us, and we appreciate your kind words about James's assistance. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We value your business and look forward to serving you again in the future!

June 14, 2024

Dealership Rating
Employee Rating

Amazing Service, Above and Beyond. James, Noah, and the tech who worked on my car have always gone a step above to make sure all my needs are covered. More

by MATTWILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Ventura

Jun 17, 2024

Showcase Honda responded

Thank you so much for your fantastic review! We're thrilled to hear that James, Noah, and our tech provided you with amazing service that went above and beyond your expectations. Your satisfaction is our top priority, and we're delighted that our team consistently ensures all your needs are met. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We value your business and look forward to continuing to provide excellent service for you in the future!

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