James Birchman
James Birchman at Showcase Honda

James Birchman | Page 13

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
133 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

18 yrs, 2 mos

4.8

133 Reviews

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133 Reviews of James Birchman

June 25, 2024

Dealership Rating
Employee Rating

My advisor was great top notch. . The over all charge to top up Freon and add dye for future leaks seemed quite expensive. $500 for Freon top and some dye is steep. I truly hope this More

by nherndon90
Service Price Transparency
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Recommend Dealer
Yes

June 20, 2024

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Everything was done correctly n on time. James was very helpful n informative. Love my Accord. More

by cindymercado2
Service Price Transparency
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Recommend Dealer
Yes

June 18, 2024

Dealership Rating
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I’m on my 2nd Honda from Showcase. The team is always transparent and friendly when helping me with my vehicles needs. More

by PJSCHONAERTS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Cassie Allen, Devin Suzuki, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo, Noah Ventura

June 18, 2024

Dealership Rating
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I'm ecstatic to the excellent job you did to my vehicle. Highly endorsed to those who are in need.. thanks.... More

by DERCHO02
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: It's my first time, not yet familiar

June 17, 2024

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Very responsive and helpful! Staff is professional. I do not like that you require 15 words. It seems manipulative. I will not complete any more surveys! More

by LOREEADAMS4
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Recommend Dealer
Yes

June 16, 2024

Dealership Rating
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James was a very good informant on what was going to be done. Kept me updated with what was going on. Overall good service man. More

by CCELINE.SESMA
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Recommend Dealer
Yes

June 16, 2024

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I have a terrible car. 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) More

by wesrdavis
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard York, Sean Hoopes, Jerry Green, Cassie Allen, Austin Czerwinski , Sebastian Eshelman, Daniel McCourt, Francisco Ostos, Kevin Proo

June 16, 2024

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Employee Rating

Very good service. James explained the process in much detail and how the new offering from honda and showcase are much better than before. More

by GG
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with James at Showcase Honda. Providing detailed explanations and showcasing the improvements in Honda's offerings are key aspects of our commitment to excellent customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Showcase Honda!

June 15, 2024

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Employee Rating

Took my car in and it was very quick and easy. The employees told me everything I needed to know and always kept me updated. Great experience! More

by ISABELJENS9
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're thrilled to hear that your experience bringing in your car was quick, easy, and informative. Keeping our customers updated and informed is a priority for us, and we're glad that you had a great experience with our team. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

Dealership Rating
Employee Rating

Amazing service they knew exactly went I needed and got it done in a timely manner More

by b.torres01254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're thrilled to hear that you had an amazing service experience with us. It's great to know that our team knew exactly what you needed and completed the service in a timely manner. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service again in the future!

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