James Birchman
James Birchman at Showcase Honda
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James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.9
12 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

16 yrs, 3 mos

4.9

12 Reviews

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12 Reviews of James Birchman

June 20, 2024

Dealership Rating
Employee Rating

Everything was done correctly n on time. James was very helpful n informative. Love my Accord. More

by cindymercado2
Service Price Transparency
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Recommend Dealer
Yes

June 18, 2024

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I'm ecstatic to the excellent job you did to my vehicle. Highly endorsed to those who are in need.. thanks.... More

by DERCHO02
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: It's my first time, not yet familiar

June 18, 2024

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I’m on my 2nd Honda from Showcase. The team is always transparent and friendly when helping me with my vehicles needs. More

by PJSCHONAERTS
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Recommend Dealer
Yes

June 17, 2024

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Very responsive and helpful! Staff is professional. I do not like that you require 15 words. It seems manipulative. I will not complete any more surveys! More

by LOREEADAMS4
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Recommend Dealer
Yes

June 16, 2024

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Very good service. James explained the process in much detail and how the new offering from honda and showcase are much better than before. More

by GG
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Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with James at Showcase Honda. Providing detailed explanations and showcasing the improvements in Honda's offerings are key aspects of our commitment to excellent customer service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Showcase Honda!

June 16, 2024

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James was a very good informant on what was going to be done. Kept me updated with what was going on. Overall good service man. More

by CCELINE.SESMA
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Recommend Dealer
Yes

June 16, 2024

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I have a terrible car. 27 times in the repair shop in 28 months. It is horrible and while the service writers want to do the best the warranty from Berkshire dealers (MPP) More

by wesrdavis
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Recommend Dealer
No

June 15, 2024

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Amazing service they knew exactly went I needed and got it done in a timely manner More

by b.torres01254
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Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're thrilled to hear that you had an amazing service experience with us. It's great to know that our team knew exactly what you needed and completed the service in a timely manner. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service again in the future!

June 15, 2024

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Took my car in and it was very quick and easy. The employees told me everything I needed to know and always kept me updated. Great experience! More

by ISABELJENS9
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Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're thrilled to hear that your experience bringing in your car was quick, easy, and informative. Keeping our customers updated and informed is a priority for us, and we're glad that you had a great experience with our team. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business and look forward to serving you again in the future!

June 15, 2024

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Employee Rating

I've always had great work done here. I appreciate that when I called yesterday James was able to get me in same day and had my repair done. Thank you. More

by GFELIX1
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2024

Showcase Honda responded

Thank you for your review! We're delighted to hear that you've always had great experiences at our dealership. We understand the importance of timely service, and we're glad that James was able to accommodate you by getting you in the same day and completing your repair promptly. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service again in the future!

1

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