James Birchman
James Birchman at Showcase Honda

James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.8
119 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

17 yrs, 10 mos

4.8

119 Reviews

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119 Reviews of James Birchman

January 09, 2026

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Employee Rating

First Class treatment very happy with both the sales team and service team. Love the Honda Accord. More

by curtisp.marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Showcase Honda responded

We are overjoyed to hear about your wonderful experience with our team! Your satisfaction with both our sales and service departments means everything to us. We understand how important it is to receive exceptional care throughout your entire journey with us, and we're thrilled that we delivered on that promise. It's fantastic to know that you're loving your Honda Accord - it's truly a remarkable vehicle. Your kind words about the first-class treatment you received motivate our entire team to continue providing outstanding service. Thank you for choosing Showcase Honda and for taking the time to share your positive experience.

December 06, 2025

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Employee Rating

Took car in for service and attempted to upcharge me for services outside of what I was concerned about. After receiving car post repairs I experienced the same issues prior to having the repairs done. He w More

by ADAMMHUSSEIN
Service Price Transparency
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Service Communication
Recommend Dealer
No
Dec 10, 2025

Showcase Honda responded

We are concerned to hear about the challenges you experienced with your recent service visit. We understand your frustration. Your situation highlights the importance of accurate assessments and clear communication throughout the service process. We value the opportunity to discuss your concerns further with you. Please contact Sean Hoopes, our Service Director, at 602-274-3800 so we can discuss your experience and work toward a resolution.

December 06, 2025

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Employee Rating

my second car at this locatio everybody’s always so wonderful and , really good at explaining in detail how they can help me with my needs, was not going to get the extended warranty did not get talked More

by JESSISBLESSED
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cassie Allen, Francisco Ostos

Dec 10, 2025

Showcase Honda responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that this is your second vehicle purchase with our team and that our staff continues to provide the exceptional service you deserve. It means so much to know that our team took the time to thoroughly explain all available options and helped you find exactly what you needed without any pressure. Your trust in returning to us for both purchases and ongoing service truly demonstrates the quality relationships we strive to build with every customer. We look forward to serving you and your vehicles for many years to come.

November 26, 2025

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Employee Rating

Everyone is very nice, polite and accommodating. The work was finished on time. I like the assessment reports given on my vehicle. More

by terribishop
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Dec 22, 2025

Showcase Honda responded

Thank you for the wonderful feedback! We're thrilled our team provided courteous service and completed your work on time. We're glad you appreciated the detailed assessment reports. Thank you for choosing Showcase Honda!

November 16, 2025

Dealership Rating
Employee Rating

Taken care of in a timely and considerate fashion. Showcase has been great to work with. More

by Curtispollock14
Recommend Dealer
Yes

Other Employees Tagged: James Birchman

Nov 25, 2025

Showcase Honda responded

We are grateful for your positive feedback about the timely and considerate service you received. It means so much to hear that your experience with Showcase Honda has been great and that our team took good care of you. Your trust in us is truly appreciated, and we look forward to continuing to provide you with excellent service in the future.

November 14, 2025

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Employee Rating

Love this place. Will be buying my next car here. service and attention is excellent More

by jamillah.douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Showcase Honda responded

Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our service and attention. We look forward to helping you find your next perfect vehicle!

October 20, 2025

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Employee Rating

Always a great experience. James in the service department is a amazing. So caring and customer service oriented. More

by cindyemery
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Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Showcase Honda responded

We are delighted to hear that you consistently have wonderful experiences with us at Showcase Honda. Your kind words about our service department team mean so much to us.

October 16, 2025

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Employee Rating

Great attention to detail. Good listening skills and gave me a clear explanation, Very courteous nd well mannered. More

by PETERSENJMP
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Green, Sebastian Eshelman

Oct 20, 2025

Showcase Honda responded

Thank you immensely for taking the time to share your positive experience with Showcase Honda. We are pleased to hear that our team provided you with thorough care and took the time to listen carefully to your needs. It means a great deal to know that you felt our explanations were clear and helpful throughout your visit.

October 16, 2025

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Very helpful and courteous . Answered all my questions. Gave me a progress report. And reviewed everything that was done . More

by PETERSENJMP
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Green, Cassie Allen

Oct 20, 2025

Showcase Honda responded

We are overjoyed to hear about your positive experience with our team. Your feedback about receiving helpful and courteous service means so much to us. We're delighted that our staff took the time to thoroughly answer your questions and keep you informed with updates throughout the process.

October 11, 2025

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Employee Rating

I'm happy to be a costumer of showcase honda because the employees are professional. Than you showcase honda. More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Showcase Honda responded

We deeply cherish your loyalty as a customer, Ricardo. It means so much to hear that you appreciate the professionalism of our team members.

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