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James Birchman
James Birchman at Showcase Honda
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James Birchman

Service Advisor

Showcase Honda

1333 East Camelback Rd
Phoenix, AZ 85014

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4.9
57 Reviews

Dealership Experience

3 yrs

Industry Experience

16 yrs, 9 mos

4.9

57 Reviews

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57 Reviews of James Birchman

November 30, 2024

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Employee Rating

Didn't appreciate the 3% fee for using a credit card to pay the bill More

by tmohny
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Luis Hernandez, Clay Knight, Roscoe Gist, Amair Habhab, Jerry Green, Lindsay Voss

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Dec 02, 2024

Showcase Honda responded

We understand that fees can be frustrating. We aim to keep our services competitive while maintaining quality. Your input is valuable, and we’ll continue to work on improving our payment options. We appreciate your support and hope to see you again soon!

November 20, 2024

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Employee Rating

It was quick and easy. James kept me updated. I was happy with the service. More

by Mars
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

Showcase Honda responded

Thanks for the awesome feedback! We're thrilled to hear that you had a quick and easy experience, and that James kept you informed throughout. Your satisfaction is our top priority!

November 16, 2024

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Employee Rating

Coffee station in waiting room kind of messy And restroom smell sometimes James is great very appreciated More

by PAEW
Recommend Dealer
Yes
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Nov 18, 2024

Showcase Honda responded

Thanks for your feedback! We're glad to hear you appreciate James and will address the coffee station and restroom concerns. Your input helps us improve the experience for everyone. We hope to make your next visit even better!

November 13, 2024

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Employee Rating

Great Service and work was completed as promised and on time! Will definitely return for any service or vehicle purchase. More

by JR_ROJAS1471
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Jerry Green, Noah Ventura, Devin Suzuki, Daniel McCourt

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Nov 14, 2024

Showcase Honda responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with us. Our team works hard to deliver on promises, and we can't wait to assist you again in the future!

November 12, 2024

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Employee Rating

James was empathetic, professional, and very respectful. I will gladly work with him again. He also gave great advice. I rate him Excellent by far!! More

by khoyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Hernandez, Clay Knight, Roscoe Gist, Amair Habhab, Jerry Green, Lindsay Voss

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Nov 14, 2024

Showcase Honda responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with James. His dedication to providing excellent service really shines, and we look forward to working with you again in the future!

November 07, 2024

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Employee Rating

Had a tire blow out Wednesday morning and had no time to make an appointment. When I pulled up to showcase Honda I had my previous advisor James came up to me and although I didn't have an appointment he ma More

by davidsergiolopez9
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Showcase Honda responded

Thanks for the awesome review, David! We're thrilled to hear that James provided you with such excellent service and support during your visit. Our team always strives to go above and beyond for our customers, and it's great to see that reflected in your experience. Safe travels!

October 30, 2024

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Employee Rating

Love this dealership. Always courteous and they explain thoroughly whatever I need done. Highly recommend ! More

by PETERSENJMP
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Showcase Honda responded

Thank you so much for your kind words! We’re thrilled to hear that you love our dealership and appreciate the courteous service you receive. It’s our goal to ensure that every customer feels informed and well taken care of, and we're glad we could deliver that for you. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future!

October 26, 2024

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James is always pleasant and very helpful. He called me after the service to see how my car was running More

by JANOTRT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Showcase Honda responded

Thank you for your fantastic review! We're thrilled to hear that James made your experience positive and followed up to ensure everything was running smoothly. Our team is dedicated to providing great service, and your feedback really motivates us!

October 23, 2024

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Employee Rating

Great service always have the work done quickly never have a problem scheduling an appointment More

by VICBEAU99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Hoopes, Noah Ventura, Kevin Proo, Cassie Allen, Devin Suzuki, Austin Czerwinski, Francisco Ostos, Sebastian Eshelman, Daniel McCourt

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Oct 24, 2024

Showcase Honda responded

Thanks for the awesome feedback! We're thrilled to hear you're happy with our quick service and scheduling. Your satisfaction is our top priority, and we look forward to continuing to serve you!

October 16, 2024

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Employee Rating

My service advisor was really great and helped me with anything that I needed for my car More

by Isa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Hernandez, Clay Knight, Roscoe Gist, Amair Habhab, Jerry Green, Lindsay Voss, Cassie Allen, Austin Czerwinski

Report | Print
Oct 21, 2024

Showcase Honda responded

Thank you, Isa! We're thrilled to hear that your service advisor provided excellent support. Our team is dedicated to ensuring a smooth experience for all our customers. We appreciate your feedback and look forward to assisting you again in the future!

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