James Barnes
James Barnes at Casey Kia
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James Barnes

Finance Director

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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4.9
151 Reviews

Dealership Experience

5 yrs, 5 mos

Languages Spoken

English English

4.9

151 Reviews

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151 Reviews of James Barnes

November 09, 2024

Dealership Rating
Employee Rating

Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we ha More

by Pquimby50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2024

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and the rest of my staff! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Thank you for your loyalty! Sincerely, Roberto A. Dial -General Manager

October 09, 2024

Dealership Rating
Employee Rating

Charles was very personable and professional. We came from out of state and he answered all of my questions and provided photos ahead of time before we traveled to the dealership. Him and his m More

by Derrick T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer, Nick Schmierer , The guys in the detail are awesome

Oct 09, 2024

Casey Kia responded

Thank you so much Derrick for the four star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and the rest of my staff! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

September 16, 2024

Dealership Rating
Employee Rating

Everyone was very friendly! I had a great experience, Kaitlin took really good care of me! More

by Shania McCracken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaitlin Fields

Sep 16, 2024

Casey Kia responded

Thank you so much Shania for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Kaitlin Fields! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

August 14, 2024

Dealership Rating
Employee Rating

All I can say is SIMPLY AMAZING. I was very hesitant about this whole car buying ordeal but Mr. Charles made it very painless. He heard exactly what I wanted and did everything he co More

by lasheena.outlaw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Aug 20, 2024

Casey Kia responded

Thank you so much Lasheena for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

August 06, 2024

Dealership Rating
Employee Rating

Working with Mr. Archer was one of the most stress and pressure-free auto buying experiences we’ve had. His knowledge of the vehicles was excellent, making it very ea More

by Cindy D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Aug 06, 2024

Casey Kia responded

Thank you so much Cindy for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

July 21, 2024

Dealership Rating
Employee Rating

Charles was the absolute best! He was super honest the whole time & made it happen! My family really appreciate all his hard work to make this happened for us! Thank you soo much! More

by Dynasia H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Jul 23, 2024

Casey Kia responded

Thank you so much Dynasia for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

June 01, 2024

Dealership Rating
Employee Rating

Great service, very informative, was able to provide me with everything I was looking for plus more. Offered a great deal with a better rate. Made me feel comfortable about buying the car when I was not in More

by marjorie.purcell89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Jun 04, 2024

Casey Kia responded

Thank you so much Marjorie for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and James Barnes! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

Jun 01, 2024

marjorie.purcell89 responded

Fantastic all the way around

Jun 01, 2024

marjorie.purcell89 responded

Great service. Very informative and able to provide everything I was looking for and more! Made me feel comfortable about buying the car when I wasn’t in the market for one, but really needed one.

May 25, 2024

Dealership Rating
Employee Rating

Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know! More

by anh081402
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer, Kaitlin Fields, Jermont Davis , Quentin Reyes

May 27, 2024

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of my staff! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

January 03, 2024

Dealership Rating
Employee Rating

We had a good experience and great customer service from Charles. Paperwork was straightforward and felt informed during the process. More

by Abby Powers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

Jan 03, 2024

Casey Kia responded

Thank you so much Abby for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the positive endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

November 19, 2023

Dealership Rating
Employee Rating

My wife and I have had numerous experiences with new car deliveries with Mercedes, KIA, Chrysler and Nissan, but without any hesitation we can say, Jacob was the most personable, knowledgeable, professional More

by L Crawley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Martinez F.

Nov 20, 2023

Casey Kia responded

WOW!!! Thank you so much Lee for the five star review! We are extremely grateful for the opportunity to earn your business. Also thank you for the wonderful endorsement of Jacob Martinez and James Barnes! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

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