James Baker

Refusing to fix my defective Escape resulted in our trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car. trading the car off at a significant loss, because if we cannot trust our auto service department- we don't want the car. More

by fayesatt Verified Customer Verified Customer

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The dealship is over price on oil change. You check my recall now there a screw in my door. You check my recall now there a screw in my door. More

by david.pahr79 Verified Customer Verified Customer

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Reliable service and a fantastic atmosphere while waiting for my car to be serviced, clear communication with knowledgeable associates. Trustworthy and reliable workers for my car to be serviced, clear communication with knowledgeable associates. Trustworthy and reliable workers More

by NUNYA229241 Verified Customer Verified Customer

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Employees were friendly and helpful. You need to check EVERYTHING though (on any used vehicles that are “as is”). I made assumptions that were wrong- that there was a jack, that the You need to check EVERYTHING though (on any used vehicles that are “as is”). I made assumptions that were wrong- that there was a jack, that the navigation system worked, that there was a second key fob on hand, etc. They do not accept cashiers checks so if you’re not financing, be ready to pay by wire or with cash. Lastly, when already paid by wire and the pick up time set for 1pm, they didn’t have the vehicle ready and we had to wait until about 4:30pm to take possession of the vehicle. More

by andyeggerth Verified Customer Verified Customer

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great professional service. here's the rest of my 15 words to fulfill the minimum. here's the rest of my 15 words to fulfill the minimum. More

by thao0056 Verified Customer Verified Customer

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Fast service and repairs while I waited. I'm happy with everything on my last visit. I'm happy with everything on my last visit. More

by shawnl Verified Customer Verified Customer

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Quality people. Easy to deal with. Would recommend for future service and sales. Top of my list Easy to deal with. Would recommend for future service and sales. Top of my list More

by jdbhd95 Verified Customer Verified Customer

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My first time going there. Service advisor was not friendly and it wasn’t a very pleasant experience. I had an oil change and declined tire rotation because the price was aroun Service advisor was not friendly and it wasn’t a very pleasant experience. I had an oil change and declined tire rotation because the price was around $100. Went straight to Discount Tire for a free rotation. Also, I don’t think New Brighton Ford reports service work to Car Fax because I my oil change didn’t show up although some rear wheel covers installed at Apple Ford do show up on Car fax. Will try a different Ford dealer next time. More

by JS Verified Customer Verified Customer

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Wonderful dealership makes you feel like you're one of the family and go over in a beyond for their customers the family and go over in a beyond for their customers More

by BIGGROBB57 Verified Customer Verified Customer

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Friendly and efficient service at a convenient location. We got a satisfactory service in a timely manner. We got a satisfactory service in a timely manner. More

by UNIVERSALTRANSITMN Verified Customer Verified Customer

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