Jalen Graves
Jalen Graves at Southern Nissan Chesapeake

Jalen Graves | Page 7

Assistant Service Manager

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.5
86 Reviews

Languages Spoken

English English

4.5

86 Reviews

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86 Reviews of Jalen Graves

February 25, 2026

Dealership Rating
Employee Rating

Very friendly and efficient They always have me in and out as quickly as possible More

by Chumpet3775
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

February 24, 2026

Dealership Rating
Employee Rating

Getting old looking, work performed was very good. I met the mechanic, Barry, and was impressed with his work. More

by lcautrysr
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

February 23, 2026

Dealership Rating
Employee Rating

The service was not great. They charge me for something I didn’t need just said I needed the Nissan part and not the after market one. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Nissan Chesapeake responded

Jordan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 22, 2026

Dealership Rating
Employee Rating

Office very well maintained, customer service was good and wait time not long good recommend More

by LCOUNCILREID
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe, M'Tazi Payne

February 21, 2026

Dealership Rating
Employee Rating

Good service. Came in 45 minutes early but waited about 40 minutes after my original 1230 hrs. Scheduled oil change. More

by r.corrente
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2026

Dealership Rating
Employee Rating

I already spoke with a manager about the incident. I was basically told he a kid, give him grace and forgive. Nope More

by Rachel.symes.13
Recommend Dealer
No

Other Employees Tagged: Jalen Graves

Mar 04, 2026

Southern Nissan Chesapeake responded

Thank you for bringing this to our attention, Rachel. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 20, 2026

Dealership Rating
Employee Rating

It was handled quickly and effectively. Jalen was professional and pleasant. All was very good. More

by REEDAS
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

February 20, 2026

Dealership Rating
Employee Rating

Fast service. Provide transportation from and to the dealership. Friendly service team! Good refreshment selection. More

by mikesig1957
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

February 17, 2026

Dealership Rating
Employee Rating

My experience at the dealership was a very pleasant experience, professionalism was displayed by my advisor Jalen. To also include the work performed on my vehicle was done in a timely manner More

by sknewtonn
Recommend Dealer
Yes

Other Employees Tagged: Jalen Graves

February 16, 2026

Dealership Rating
Employee Rating

Southern Nissan employees always provide great service to me and on my car. Jalen Graves was very pleasant to work with. More

by shannon0816970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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